New 75 GB plan
How many folks plan to move up from the 50 GB plan to the new 75 GB plan? I had not heard of this before, but I will be getting this new plan. Is this plan of limited availability? I heard o...
Forum Discussion
There is another thread with details.
Here is the information:
https://support.hughesnet.com/en/faq/account_billing/planchange
"The new plans include 50% more data than the previous plans."
So it sounds like the 50GB plan becomes the 75GB, and I suppose 30GB becomes 45GB, 20GB becomes 30GB, and 10GB becomes 15GB.
The change is happening starting February 1, 2022 and they are sending notices 30 days before, so I think I just received the notice a few days earlier as my plan rolls over sooner than most. I thought it might be just certain beams because I heard of the special NY plan, but it seems to be everyone. I thought I was getting something super-exclusive for a little bit -- heh heh
Interesting that Hughes tells you how much data you use each month and forces you to buy extra tokens to get out of the throttling speed. Their commercial says your service speed will never be cut back, but it is whenever "they say" you've exceeded your usage limit. I'm using Windows 10 Pro and have my system setup to meter internet usage. We do not stream or watch movies on demand but Hughes shows high data usage everyday. The data usage got extremely high after I bought extra tokens this month. I would like Hughes to explain why my metered system indicates 5.35GB usage since January 17th and they say I'm over 40GB. All my Windows upgrades are at 2:30am and the only software I've downloaded this month was my Turbo Tax upgrade.
"Their commercial says your service speed will never be cut back, but it is whenever "they say" you've exceeded your usage limit."
That's inaccurate.
What they say is they won't cut you off (as in cut your service) or charge you extra to say online. You will continue to be able to access the Internet, only at a reduced speed, until the next billing cycle. If you want to increase your speed immediately, you can use data tokens. This is stated on the company's website and also in their fair access policy document, which is available freely to everyone to read, and everyone should.
Everything you do on the Web uses data. HughesNet sells you a data package; they do not use the data for you. If you're running out of data, it's because you or your devices are using it. You can install the free Glassware app on Windows and Android devices to see what's using the data. Also, having an ad blocker can help save some data.
Data can be used up very fast. If you have a 50 GB package, for example, you can only use an average of 1.6GB of data a day. That's not much at all. If you have a 30 GB package, you can only use 0.96 GB a day (that's less than one GB). That would be used up even faster.
They can't tell you where you data went. You will need to use Glasswire or similar to see what's using the data.
Unless you have your Windows 10 computer's WiFi set up as a mobile hotspot and every device on your network connects to the net through that computer, the only thing your "Windows 10 network status metering system" is monitoring is the data usage of the computer itself. A Windows 10 computer can't monitor the data being used by other devices that are connected to the HughesNet modem. IOW, if you have a phone, tablet, satellite TV receiver or any other device(s) connected to the HughesNet modem, the data that device(s) uses isn't going to show on your Windows 10 computer.
- I put the information below on chat and an agent connected, but there was no response for over forty five minutes. Is this a case of the Fox watching the hen house?Unanswered chat below.My metered network indicates I've used 5.35GB of data since January 17th. We don't watch movies through the service. Tell me why I've used over 40GB.
maratsade wrote:
They can't tell you where you data went. You will need to use Glasswire or similar to see what's using the data.
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You don't need glasswire to see your being overcharged for data usage. I'm using the Windows 10 network status metering system. It doesn't tell what is being accessed by the system, but it does tell the total usage on your network. As of yesterday I'd used 5.35GB since January 17th and this morning I'm up to 5.48GB. As I said, we do not watch movies on our PC or spend long hours working on the PC. What is interesting data usage increased dramatically after I bought additional tokens. I only intended to buy 10GB but the slow Hughes system made me think I didn't make a purchase and I mistakemly bought extra. I bought 10GB a few months ago and they were gone within a day. I thought that was wrong, but now I know it was. Hughes must have an algorithm that manipulates the usage chart on extra token purchases. I suggest that more customers take a close look at their usage, because there seems to be a problem. There is no way I could use 20GB in a few days. We even use our cell phone service rather than use the home wifi for most of our google searches. When I posted my concern, in a chat yesterday, the agent never responded to my query and I closed the chat after > 45 minutes.
I guarantee that using Glasswire my data usage will be minimal, but Hughes will ramp up the usage figures and there is no way to get it corrected.
Maybe your dish is out of alignment, causing it to resend every packet at least once. That would certainly be a reason why you're using a lot of data.
If you ask nicely and without such a negative, accusatory tone, perhaps the admins will see if this is the case.
You need something to show what is using the data. Just having the total data usage is not helpful to you if you want to see where the data is going. Glasswire will show you what is using the data. It could be a browser, it could be a network process, it could be an ad blocker or another app, it could be many things. Glasswire reports are useful and would help you figure out what is going on. This is something you have to do yourself, as HughesNet does not monitor what you use the data on.
Using Glasswire or something similar is entirely your choice, of course. Just be aware that your ticket here is going nowhere, and that cancellation fees will very likely be considered valid if you decide to cancel your account. It'd be in your own interest and benefit to install Glasswire. But again, this is your choice and I respect that.
Excellent points.
MarkJFine wrote:Maybe your dish is out of alignment, causing it to resend every packet at least once. That would certainly be a reason why you're using a lot of data.
If you ask nicely and without such a negative, accusatory tone, perhaps the admins will see if this is the case.
