About bobhoyt3son

Yes, I am well aware you offered that.  However your CSR said they can only send a paper bill with a charge of $5.00.  I repeatedly told her I don't want a paper bill, I can manage my own bill.  So, are ;you saying now, I don't need a paper bill at all, cause that works for me.  Liz was who I was responding to with my concern anyway.  WOW! ... View more

I don't want a paper bill. I will make my payments on the due date in the future.  I won't pay an extra $5.00 for a service offered to us that was never explained.  For the record we were never told there was a balance of $172. or for what it was for.  Something doesn't make sense, so while I have resigned to the fact, you don't win with HUGHESNET, I prefer an email notificaton when my bill is due.  I got one today, saying we have a balance due for 6/25/22.  So, i know you can email bills.  Very aggravated with this whole process.  I already have posted on my calendars to pay on the 14th of each month.  Keep the paper! ... View more

I am on the phone with customer service right now, they don't listen to what is being said.  I am now on hold for almost 15 min.  which is not acceptable.  I don't want a paper bill, I don't want auto. payments, I am fully able to make my payments on the 15th.  This is the worst experience I have ever had with any company I have done business with.  I explaine to Denise 3 times what had happened, she is saying I owed something which is not right.  We paid up front for all fees.  My Account (hughesnet.com).  I need someone to help me to get my $69.05 back and take auto. payment away ... View more