About MrBill-2552

MrBill-2552 · ‎08-21-2023

This topic seems to be of some interest given the number of views. So here is an update. Feedback that I received via PM from a moderator is that apparently HughesNet finds the web response times that I reported are not unexpected and that they will be glad to help me try reduce the response time if the response time exceeds 12 seconds. Maybe it's just me but it seems unusable for many modern applications. I don't know many folks that would be happy getting a web search result 10 seconds later, or getting a streaming channel change 10 seconds later. UPDATE 8/23: Since the web response time does not support my internet devices, HughesNet has kindly agreed to allow me to terminate my agreement early.

MrBill-2552 · ‎08-18-2023

Here is a graph of the exported web response times. Some (those much less than 1 second) were taken away from the router so are probably not valid. Many of the more recent results were just after a router reboot. Data taken 6/21/23 - 8/17/23

MrBill-2552 · ‎08-17-2023

It's understandable how that might happen. Years of conditioning with a rather snappy response time (<< 1 sec) over cellular or cable internet networks make it hard to adapt to a satellite network that can take a few seconds to respond. Thanks.

MrBill-2552 · ‎08-16-2023

I tried to send the requested PM but got an error message Thanks for your help

MrBill-2552 · ‎08-15-2023

I continue to have slow, and variable, web response times that cause problems severe enough that this satellite internet service probably won't work for me. The web response tested about 20 times yesterday varied from around 0.8 seconds to 4.1 seconds. Today (early this morning) it's better, varying from 0.2 to 0.4 seconds. The problem that I have is that my internet appliances that control my three air conditioners lose their connection to the internet and do not re-connect, either by me refreshing my app, or by rebooting the HT2010. I tried address reservations as a means to try to get them back to the same IP address, but that did not help. I also tried rebooting the HT2010 via software command and by power cycling it. I did this multiple times. The only sure way I have found to get the internet appliances back online is to physically unplug their USB dongles and plug them back in. I can also do so by power cycling them at the breaker. Neither of those can I do unless I am at the remote location. In this Texas heat, I cannot rely on an internet service that won't allow me to control the air conditioners. I would have the same problem in the winter as these provide heating too (they are mini-split A/Cs). Last week the primary unit went offline and stayed offline for a week until I arrived and started checking. Fortunately it was already on so it just stayed on for a week. I checked the web response and found it to be long, as stated above. After re-booting the HT2010, it stayed offline. When they don't connect, I have verified that they are not connected by looking at the wireless device list. Are there other things I can try to get my internet appliances to re-connect to the HT2010 remotely?

MrBill-2552 · ‎08-15-2023

Replying to my own question... I got the 2.4 GHz band signal strength up to 65% (from 50%) by removing some vegetation between the HT2010 and the directional antenna on the repeater (NetGear EX7000). I also better aligned the directional antenna's orientation by clamping a mirror to it and using a laser. So the repeater is now working well, but I still have issues with slow, and variable, web response time for which I started another thread.

MrBill-2552 · ‎07-03-2023

Thanks for the response. Yes, the latency due to distance is about a half second - thanks for the correction. I did the math wrong and had calculated the inverse of the latency - oops. Perhaps my 0.1 sec web response time test was the result of my misunderstanding the test. I ran test from outside the HughesNet system (at a different location on a cable internet system). I thought the test would ping the modem on my account, but after thinking about it, the way the test is described, it is looking at the time to load a fixed page size so it needs a browser and that should have told me that I can only run that test from a browser behind the modem. Do I need to be behind the HughesNet modem to get a valid result? The speed test does not seem to require that. I did re-test the web response test when last using the HughesNet system (on Friday morning) and the response for that test reported results varied in the range of a few seconds. Some web pages that I separately tried to open never opened. The performance seemed appallingly slow to me. Some phone apps would not even start. I ran various speed tests (speedtest.net, testmy.net, HughesNet) and got results around tens of kilobytes per second. I called tech support - the agent re-booted the modem and ran diagnostics. That seemed to correct the issue. It will be very difficult for me to use the system as I need if frequent re-boots are needed as I am usually not at the location of the HughesNet service and I need it to stay online and be responsive enough to operate several internet devices that I have there. Should I expect frequent (i.e. more than monthly) re-boots?

MrBill-2552 · ‎06-25-2023

Thanks for responding. I'll check out the responsiveness next time I'm there and see if it's better now that the test is reporting 0.1 seconds as opposed to the prior 2 seconds. I'll also check out testmy.net when I'm there. Thanks for that suggestion. It would be good if HughesNet defined what is included and not included in the test. With a reported "web response time" of 0.1 seconds, the transport time must be excluded since it takes light about 2 seconds to traverse 88,000 miles (the distance from the modem to the satellite to the gateway and then back. Unless they have a way around that transport time - it would be interesting to know how that might be done.

MrBill-2552 · ‎06-25-2023

I just got HughesNet service installed and found it to have slow response. After an initial web response test result around 2 seconds, my system got two results of 0.1 seconds in the following 2 days. What is the start and stop of this test? Does the test exclude the transport time from modem to gateway and back?

MrBill-2552 · ‎06-25-2023

I have the same issue and hope you are able to offer a feature to turn off the lights.

MrBill-2552 · ‎06-24-2023

Greetings - I'm new here. I just got service set up and am suffering some issues with my intended operation. The satellite internet service is intended to replace a cellular mobile hotspot that I use at a remote location. The setup has a handful of internet devices, three of which are in a metal building that is 115 feet from the HT2010 (formerly hotspot). The devices include two Nest Protect units and a single 2.4 GHz wifi-controlled air conditioner that connects via the NetHome Plus Android app. The metal building barrier and the distance are overcome by using a NetGear EX7000 set up as a repeater. The repeater uses an outside coaxial cable-connected directional antenna with 20 dB gain pointing at the modem and a coaxial cable-connected omnidirectional antenna inside the building (it uses this second cable-connected antenna because the repeater resides in an intermediate room in the metal building). The setup worked fine when connected to the cellular mobile hotspot. After connecting to the HT2010, I was unable to get a reliable connection to the A/C and the Nest Protect units. The 5 GHz band never connected to the repeater, so I used the 2.4 GHz band. The EX7000 reported signal strength of about 50% in that band. If the problem is not related to the double NAT, would you expect a third party router (I'm looking at TP-Link AX3000) to handle my situation better? If it is related to the double NAT, do you have any ideas how to determine this is the case?

Online Status	Offline
Date Last Visited	‎11-11-2023 11:33 AM

About MrBill-2552

Re: Slow and variable response time

Re: Slow and variable response time

Re: Slow and variable response time

Re: Slow and variable response time

Slow and variable response time

Re: Best setup for repeater operation

Re: What does the web response test mean?

Re: What does the web response test mean?

What does the web response test mean?

Re: Modem light setting?

Best setup for repeater operation