About Tom Hughey

Thank you for your reply. I understand that you, GabeU, are a Senior Instructor and are generous to give the community your time. Please forward my rant to those that might be able to help. The Internet, (specifically YouTube), remains unusable in the evening and at night. I've just completed speed tests as perscibed by Corrosive on 11/7/17 and 11/8/17. Riddle me this: Speed tests using the hughesnet test site last night and early this morning showed an average of .830 Mbps. Yet the testmy.net site shows an average over approximately the same period of about 12 Mbps. But regardless of the descrepancy of these tests, the real world of internet usage for me is that during the evening hours the internet is almost usless. Buffering of YouTube even at the lowest resolution makes that site unusable. Of course, at 4:30 AM PST I am able to watch as many video with little or no buffering on my laptop or my Iphone as I care to.   This poor service is not what I am paying for. Can you please help me with this problem for me and the other loyal customers that have the same issue. (But don't mess up my hughesnet phone.)   Tom   Conditions: 54% of my anytime data available; 94% of my Bonus Byts available                    GEN5; Echo Star 19: beam ID54; using built-in router of HT2000W; only 1 of 4 SSID's enabled. ... View more

Liz,   Thank you for your reply. Strangly enough, the last few nights, (11-18-17 and 11-19-17), the internet service has greatly improved for me. The last couple of tests were in the 8 Mbps range; fast enough to alow watching youtube videos without to many pauses. I even watched a movie on Amazon without buffering. I know many subscribers would not be satisfied with those speeds especially since they were sold on a faster system, but if the performance of my particular Beam remains at this level consistantly, I would be satisfied.   Tom ... View more

Hello,   Thank you for adding your voice to what I think is a wide spread problem. You can find your beam ID along with other valuable information by acessing your satellite modem. Put 192.168.0.1 in your brower search window. (At least, that is how I access mine.) If all is well this will take you to the satellite modem main page. At the top of the page you should see three headings: System Status; System Information; English. Click on System Information. This should bring up another window. The dialog box at the lower right with the heading "Satellite" will give you the information you seek.   I am very far from being an expert in these matters. I would seek guidance on this forum from people like Corrosive. Look through similar posts dealing with slow internet performance and read what he has to say.   I must also add that I have been a Hughes.Net subscriber since 2002. I live off grid and the Hughes.Net service and, more recently, the Hughes.Net telephone are my lifelines to the outside world. For most of the last 15 years the system has been trouble free. It may take some time, but I think they will correct the problems. ... View more

My phone service has begun to deteriorate again. "Bangs and booms" are taking the place of speech more and more frequently just as they did after my change from GEN4 to GEN5. I tried unplugging the modem and then replugging it in, (that solved the problem last time), to no avail this time. I would really like to have the great service and sound quality that I had before GEN5. Can you please have your engineers address this issue?   Thanks. ... View more

I am afraid that the technical update did not help my problem. In fact, it seems even worse. Large portions of conversation is dropped and replaced by strange noises. The people I call say that they can hear me. Too much of what they are saying to me is dropped or replaced by thoses noises. This problem arose when I upgraded to GEN5 from GEN4. Please let me know what information I might provide that would help resolve this issue.   Thanks ... View more

I am glad to hear the engineers are working on the problem of poor phone service. I've had the HughesNet phone service ever since it was first introduced and have been very satisfied with it until I "upgraded" to Gen5. Before Gen5, people I spoke to on my phone said it sounded like a land line save for the latency. Even the latency was not a problem for me. Changing to Gen5 was the point at which the service deteriorated. At first, (after changing to Gen5), the people I called could not understand me but I could understand them perfectly. The problem has evolved to the point that the conversation is now garbled in both directions. When I am in a conversation, I hear what sounds like someone intermittantly beating on a drum in the background. At each drum beat, the voice transmission is garbled.   I am on beam 54. Please keep me informed as to the progress in addressing this problem and let me know if I can provide any more information about this problem   Tom ... View more

Hello, I am having the same issue. I first ordered my Hughes phone on 9/20/13. I was very satisfied with its performance till I upgraded from Gen4 to Gen5. Traded in my 1100 modem for the 2000 modem. The phone has not performed well since. I have a particlar number that I've been calling since the original installation in 2013. The party I speak to when calling was amazed at how clear my voice was. Aside from the minimal latency, the phone was almost like a land line. Not anymore. When I call this person now, the sound that he hears is unintelligable. I can hear him just fine. Same thing if he initiates the call to me. If I terminate the call and ring him right back, the sound quality at his end improves enough such that he is able to understand me, but, no where near the quality of voice I had with Gen4. The time that these calls are made is between 7am and 8am., usually on Saturday or Sunday. Sometimes during the week in the early evening.   Another number that I call is another one of Hughes Phone subscribers. Of course, there is a lot more latency but that is to be expected. We can no longer call one another because of poor voice quality.   Can you help us? I have not contacted Hughes Service yet.   James Hughey ... View more

I've had slow web page loading for several years. I just assumed it was HughesNet's fault. Tried several times to get answers from phone tech support to no avail. Just recently upgraded to GEN5 and the problem became in sufferable. To make a long story short, it looks like the problem was in the WiFi settings on my MacBook Pro. Several years ago I had occasion to use another Internet Service Provider for a short time. The DNS Servers were selected for that ISP and were never changed back to those perferred by Hughes. I removed the old ones and, presto chango, the Hughes ones were automatically installed. So far, it looks like my problems have been resolved. I am NOT a computer expert. Far from it. I just stumbled into the solution.   Tom ... View more

Here is something to check that might lead to a diagnosis of your problem. In your browser go to the HT1100 System Control Center, (192.168.01). Look for an "i" just to the right of where is says "System Status and System Information". Click on the "i". This will bring up a page called Advanced Configuration and Statistics. On the left side of that page under the heading Advanced Menu click on "General". This will open a menu where you will click on "CGN Config and Stats". One of the lines in this list is SPA122, (if the device is properly connected). On this line of stats does it say "disabled"? If so, the SPA122 is probably not at fault. The fault may be with the phone service provider. Good luck. ... View more

It may not be the ata. A new ATA was sent to my neighbor after a week of repair attempts. The new one had the same problem: the power light and the satellite light were on but the phone light was off. It turned out that the phone service contractor that Hughes uses was at fault. They did not have the proper connections in their office. This problem occurred several years after the phone was installed and authorized. Up until that failure, the phone worked without problems. My Hughes phone has worked quite well for three years. Good luck with your problem. ... View more

Sorry to hear your phone is out. My neighbor and I both have the Hughes Phone. So far, mine has worked quite well. However my neighbor just went through a prolonged period of non operation with exactly the same symptoms that you have. After torturous phone calls, (he also has a Global Star Sat phone with the worst service), and many emails, they sent him a new phone box. It dild not work and showed the same symptoms. More emails, more calls finally resulted in Hughes discovering that their phone service provider was at fault and the problem was resolved. Good luck. Have patience. ... View more

I will tell you one service that HughesNet provides that I am completely satisfied with: my phone service. Without Hughes, I would not have a telephone. ... View more

I've been a customer of HughesNet since 2002. There have certainly been issues through the years and customer service has at times been less than it should be. But for someone who lives off grid it works for me. Better than nothing. ... View more