Hello, I am having the same issue. I first ordered my Hughes phone on 9/20/13. I was very satisfied with its performance till I upgraded from Gen4 to Gen5. Traded in my 1100 modem for the 2000 modem. The phone has not performed well since. I have a particlar number that I've been calling since the original installation in 2013. The party I speak to when calling was amazed at how clear my voice was. Aside from the minimal latency, the phone was almost like a land line. Not anymore. When I call this person now, the sound that he hears is unintelligable. I can hear him just fine. Same thing if he initiates the call to me. If I terminate the call and ring him right back, the sound quality at his end improves enough such that he is able to understand me, but, no where near the quality of voice I had with Gen4. The time that these calls are made is between 7am and 8am., usually on Saturday or Sunday. Sometimes during the week in the early evening. Another number that I call is another one of Hughes Phone subscribers. Of course, there is a lot more latency but that is to be expected. We can no longer call one another because of poor voice quality. Can you help us? I have not contacted Hughes Service yet. James Hughey
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