Frustrated_1
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Joined 2 years ago
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Cancel Service
I would like to cancel my service with HughesNet effective immediately. I have had nothing but problems with terrible service since we signed up and this is with upgrading twice and having a service tech coming out twice. You have not upheld your end of the contract and therefore I would like to terminate my contract. Please let me know how I go about doing this. Thank you1.5KViews0likes1CommentNo Return Call
I got a phone call on Thursday, 1/11/2024 from Christopher Guerrero with hughesnet. He was the nicest employee I have spoke with to-date. However, he told me he would get me some answers and call me back the next day, Friday, 1/12 at 12:10 pm, while I was on my lunch break since they were closed by the time I got off work. However, I never got a call from him. Is there a way for me to get his number or request a phone call from him. Any help would be much appreciated.1.8KViews0likes5CommentsRe: Upgrade Fees
So what your saying is if I haven’t had success with the hours on the phone with HughesNet and the multiple conversations on chat - I should then come over here and kindly post about the rude support team, multiple times I’ve been hung up on or chats have ended, how I’ve been told twice that upgrading would fix my problems and it hasn’t and then most recently this, AND whoever runs this site will help me???3.2KViews0likes2CommentsUpgrade Fees
I upgraded to fusion 100gb a month ago and now pay $120 a month. I just went online to look at the price for 200gb in my area and it’s $79.99 for 200gb. When I call to try and get this price I’m told it’s not available to me and if I want the 200gb with fusion I need to pay $179 a month plus a $300 set up fee for the installer to come out and upgrade my equipment. This seems unfair seeing I just upgraded a month ago and then they drop their fees 14 days later. And calling or chatting online doesn’t help or get you anywhere. If I was to pay the $300 to come set up it would be cheaper to cancel and pay the $400 fee and get the lower price a month and free equipment set-up. It seems like Hughesnet is a great company until you’re actually their customer and then they don’t care. Anyone else feel this way???3.3KViews0likes7Comments