About Frustrated_1

Frustrated_1 · ‎04-18-2024

I would like to cancel my service with HughesNet effective immediately. I have had nothing but problems with terrible service since we signed up and this is with upgrading twice and having a service tech coming out twice. You have not upheld your end of the contract and therefore I would like to terminate my contract. Please let me know how I go about doing this. Thank you

Frustrated_1 · ‎01-26-2024

This is a rep that initially called me from the United States EST time zone and in regards to a survey I had filled out and to follow-up, so not sure he was a tier 1 agent. Did he happen to put any notes on my account from that phone call on 1/11/2024?

Frustrated_1 · ‎01-26-2024

How can I get a call back from the hughesnet rep that said he would call me back? He still hasn’t called 2 weeks later. His name is Christopher Guerrero.

Frustrated_1 · ‎01-22-2024

I've had to add data to my plan this morning to be able to work from home today. However, it is not showing on my account. How can I speed up the process of making this new data active on my account?

Frustrated_1 · ‎01-22-2024

Thanks Remy! I still haven't gotten a call back from him or a member of his team which is frustrating because I was told some info that I would love to move forward with regarding my account but can't do that without hearing what he has found out.

Frustrated_1 · ‎01-17-2024

I got a phone call on Thursday, 1/11/2024 from Christopher Guerrero with hughesnet. He was the nicest employee I have spoke with to-date. However, he told me he would get me some answers and call me back the next day, Friday, 1/12 at 12:10 pm, while I was on my lunch break since they were closed by the time I got off work. However, I never got a call from him. Is there a way for me to get his number or request a phone call from him. Any help would be much appreciated.

Frustrated_1 · ‎01-01-2024

So what your saying is if I haven’t had success with the hours on the phone with HughesNet and the multiple conversations on chat - I should then come over here and kindly post about the rude support team, multiple times I’ve been hung up on or chats have ended, how I’ve been told twice that upgrading would fix my problems and it hasn’t and then most recently this, AND whoever runs this site will help me???

Frustrated_1 · ‎01-01-2024

It’s a deal they posted only for new subscribers weeks after I signed up. I called and messaged to see if I could get that deal also and I’ve been told no or only if I want to pay a $300 fee for a service set up and equipment

Frustrated_1 · ‎01-01-2024

I upgraded to fusion 100gb a month ago and now pay $120 a month. I just went online to look at the price for 200gb in my area and it’s $79.99 for 200gb. When I call to try and get this price I’m told it’s not available to me and if I want the 200gb with fusion I need to pay $179 a month plus a $300 set up fee for the installer to come out and upgrade my equipment. This seems unfair seeing I just upgraded a month ago and then they drop their fees 14 days later. And calling or chatting online doesn’t help or get you anywhere. If I was to pay the $300 to come set up it would be cheaper to cancel and pay the $400 fee and get the lower price a month and free equipment set-up. It seems like Hughesnet is a great company until you’re actually their customer and then they don’t care. Anyone else feel this way???

Frustrated_1 · ‎12-21-2023

I strongly suggest to get out of your contract now while you can. This is the worst internet service provider I have ever had and I wish I would never had signed up with them.

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Date Last Visited	‎04-25-2024 01:37 PM

About Frustrated_1

Cancel Service

Re: No Return Call

Re: No Return Call

Added Data

Re: No Return Call

No Return Call

Re: Upgrade Fees

Re: Upgrade Fees

Upgrade Fees

Re: Bad install.....Bad customer service on the ph...