ContributionsMost RecentMost LikesSolutionsRe: Amazon Prime Always Errors Damian, I am unable to move the roku device closer to the wifi modem as it sits less than 3 feet from the modem. As for downloading from my phone and casting to the TV, it is not a smart TV so that is not an option. Based on what you've said, and correct me if I am wrong, is that Hughsnet is not stable enough to handle Amazon Prime? Re: Amazon Prime Always Errors I just tested the testmy.net and had between 600ms and 1.2s with deviations between 15% and 58% for both a city in the same state and hitting amazon servers. Re: Amazon Prime Always Errors Unfortunately, I do not ha e a computer to test on. However, I do have a phone and have tested using it. Typically, I get somewhere in the 800 to 900 ms with about 180Mbps download rates. I just tested it twice and got 817 ms at 189.42 bps on the latest test, which is the better of the two tests. Amazon Prime Always Errors I have a roku device connected to my TV and runs through a wireless modem from Hugh's Net. I can watch Netflix, Roku channel, history and other apps like Freevee but each time I try to watch Amazon Prime, it says "an error has occured" and forces me to go back to the Ama,on Prime home screen. I'm using an HDMI cable between the roku and TV, and this only happens on Hugh's Net. I also notice that the ping time is around 1 second when running speed tests through speedtest.net. please help me understand why I cannot watch Prime videos using Hugh's Net