I have a roku device connected to my TV and runs through a wireless modem from Hugh's Net. I can watch Netflix, Roku channel, history and other apps like Freevee but each time I try to watch Amazon Prime, it says "an error has occured" and forces me to go back to the Ama,on Prime home screen. I'm using an HDMI cable between the roku and TV, and this only happens on Hugh's Net. I also notice that the ping time is around 1 second when running speed tests through speedtest.net. please help me understand why I cannot watch Prime videos using Hugh's Net
If you have one to try it on, does Prime Video work when you try it with the browser on your computer?
As for the latency (ping), it's normally somewhere between 600ms - 650ms with geostationary satellite internet service like HughesNet. If you know how to, and again if you have one, I'd try testing the ping rate with your computer. Speedtest.net can often give odd results with HughesNet. The recommended speed site to use for HughesNet is testmy.net, but the latency results with that site can often be way out of whack as well.
Unfortunately, I do not ha e a computer to test on. However, I do have a phone and have tested using it. Typically, I get somewhere in the 800 to 900 ms with about 180Mbps download rates. I just tested it twice and got 817 ms at 189.42 bps on the latest test, which is the better of the two tests.
I just tested the testmy.net and had between 600ms and 1.2s with deviations between 15% and 58% for both a city in the same state and hitting amazon servers.
Thank you for posting and welcome to the community. I am sorry to hear this. I took the liberty of running remote diagnostics and the equipment is reporting as fully operational as well as ample data left. I do, however, see that all of the devices connected to your network show either poor or fair signal. This will definitely cause severe buffering and time out errors. Moving your Roku stick closer to the modem or using a WIFI extender would help with this. Now due to the fact that your other streaming services work despite the poor signal quality, the amazon app may be more sensitive to poor signal quality on Roku sticks and TV's specifically. Inherent satellite latency combined with weak signal can make streaming app's act strangely but seems to be much more common with the Amazon Roku app, based on anecdotal evidence. If getting an extender from our company or moving the device closer to the modem is not possible, the best I can recommend is downloading Amazon prime videos for offline view through your phone and casting it to your tv or using a device that can display video from USB to HDMI. -Damian
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I have a roku device connected to my TV and runs through a wireless modem from Hugh's Net. I can watch Netflix, Roku channel, history and other apps like Freevee but each time I try to watch Amazon Prime, it says \"an error has occured\" and forces me to go back to the Ama,on Prime home screen. I'm using an HDMI cable between the roku and TV, and this only happens on Hugh's Net. I also notice that the ping time is around 1 second when running speed tests through speedtest.net. please help me understand why I cannot watch Prime videos using Hugh's Net
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I have a roku device connected to my TV and runs through a wireless modem from Hugh's Net. I can watch Netflix, Roku channel, history and other apps like Freevee but each time I try to watch Amazon Prime, it says \"an error has occured\" and forces me to go back to the Ama,on Prime home screen. I'm using an HDMI cable between the roku and TV, and this only happens on Hugh's Net. I also notice that the ping time is around 1 second when running speed tests through speedtest.net. please help me understand why I cannot watch Prime videos using Hugh's Net
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If you have one to try it on, does Prime Video work when you try it with the browser on your computer?
As for the latency (ping), it's normally somewhere between 600ms - 650ms with geostationary satellite internet service like HughesNet. If you know how to, and again if you have one, I'd try testing the ping rate with your computer. Speedtest.net can often give odd results with HughesNet. The recommended speed site to use for HughesNet is testmy.net, but the latency results with that site can often be way out of whack as well.
If you have one to try it on, does Prime Video work when you try it with the browser on your computer?
As for the latency (ping), it's normally somewhere between 600ms - 650ms with geostationary satellite internet service like HughesNet. If you know how to, and again if you have one, I'd try testing the ping rate with your computer. Speedtest.net can often give odd results with HughesNet. The recommended speed site to use for HughesNet is testmy.net, but the latency results with that site can often be way out of whack as well.
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Unfortunately, I do not ha e a computer to test on. However, I do have a phone and have tested using it. Typically, I get somewhere in the 800 to 900 ms with about 180Mbps download rates. I just tested it twice and got 817 ms at 189.42 bps on the latest test, which is the better of the two tests.
Unfortunately, I do not ha e a computer to test on. However, I do have a phone and have tested using it. Typically, I get somewhere in the 800 to 900 ms with about 180Mbps download rates. I just tested it twice and got 817 ms at 189.42 bps on the latest test, which is the better of the two tests.
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I just tested the testmy.net and had between 600ms and 1.2s with deviations between 15% and 58% for both a city in the same state and hitting amazon servers.
I just tested the testmy.net and had between 600ms and 1.2s with deviations between 15% and 58% for both a city in the same state and hitting amazon servers.
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Thank you for posting and welcome to the community. I am sorry to hear this. I took the liberty of running remote diagnostics and the equipment is reporting as fully operational as well as ample data left. I do, however, see that all of the devices connected to your network show either poor or fair signal. This will definitely cause severe buffering and time out errors. Moving your Roku stick closer to the modem or using a WIFI extender would help with this. Now due to the fact that your other streaming services work despite the poor signal quality, the amazon app may be more sensitive to poor signal quality on Roku sticks and TV's specifically. Inherent satellite latency combined with weak signal can make streaming app's act strangely but seems to be much more common with the Amazon Roku app, based on anecdotal evidence. If getting an extender from our company or moving the device closer to the modem is not possible, the best I can recommend is downloading Amazon prime videos for offline view through your phone and casting it to your tv or using a device that can display video from USB to HDMI. -Damian
Thank you for posting and welcome to the community. I am sorry to hear this. I took the liberty of running remote diagnostics and the equipment is reporting as fully operational as well as ample data left. I do, however, see that all of the devices connected to your network show either poor or fair signal. This will definitely cause severe buffering and time out errors. Moving your Roku stick closer to the modem or using a WIFI extender would help with this. Now due to the fact that your other streaming services work despite the poor signal quality, the amazon app may be more sensitive to poor signal quality on Roku sticks and TV's specifically. Inherent satellite latency combined with weak signal can make streaming app's act strangely but seems to be much more common with the Amazon Roku app, based on anecdotal evidence. If getting an extender from our company or moving the device closer to the modem is not possible, the best I can recommend is downloading Amazon prime videos for offline view through your phone and casting it to your tv or using a device that can display video from USB to HDMI. -Damian
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