Hi Patty, That is so frustrating! Obviously all is NOT fine. You WERE fine until the big update/upgrade, or whatever it was, and now you are NO LONGER fine. Am I correct in assuming that Gen4 is not available to you? That thing of getting data in drips and drabs is for the birds. Also, did they ever resolve what they thought was a billing issue? Seems weird since you've been a good customer for three years. And that whole thing about not burying your cables is Brown Sugar. 😉 I'd probably hire some guy from Craigslist to do it. GWalk is amazing. Genius. I kinda have a "nerd crush" on him, lol! As we speak I'm in the process of using every step he recommended for another customer, Cathy something, for cleaning up a laptop (not mine!) that I suspect is majorly infected with malware; I've also used some of his advice in this thread, as well as others. In the five months I've had Hughesnet I've learned more about the hardware side of computers than what I knew in the entire previous 56 years of my life! However, in your case, I feel like all the emphasis on your laptop may be a bit misplaced since you have repeatedly stated that 99% of the time you use your iPad and your computer is OFF (not hibernating) and in the case and that you only drag it out to do all this troubleshooting everyone wants you to do. Yes, it is possible, even probable, that your laptop has some "mystery data leakage," but that fact is almost superfluous because the problem of losing your data in minutes is occurring on your preferred device, i.e. your iPad. When you're out and about, how do you use your iPad? I don't mean what do you use it for, I mean how do you connect to the internet? Do you use your own cellular service like Verizon, or do you connect free at places like work, school, Starbucks? The reason I'm asking is because if you have cellular service and if you ever connect to it using your iPad, I'm assuming it doesn't drain all your data in 15 minutes. That would indicate your iPad isn't the problem. Although, since the drain happens when you use your iPad, your laptop, or NOTHING, that seems to me to indicate it's not primarily a device related issue. Have you, or Hughesnet, replaced the hardware, i.e. the radio transmitter, the coax cables, router, modem, plug strip, etc.? Forgive me if you've done all that--I can't always remember who's done what amongst the various threads here. I'm lucky. My Hughesnet works great all the time. I have amazing speeds and I've never had unexplained data loss. I couldn't be happier with my service and the customer care on this community forum is outstanding. That being said, if I were in your shoes, I would have cancelled my service months ago. If I didn't have cellular service to connect to, I'd just check email and whatever else I wanted to do at school, the public library, or Starbucks. That's not meant to be a slam on Hughesnet. Like I said, I'm more than satisfied with my service. But, for whatever reason , they just aren't able to deliver a good service to you. You can get no internet for free by not having it, so why pay to get no internet? I didn't intend for this post to be a downer. 🙂 I just wanted to let you know that someone out there empathizes with you! I totally get your frustration and I feel bad for you. And who knows? Maybe Chris, GWalk, et al. will figure all this out and your world will feel right again. 🙂 Sincerely, Debbie
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