You know what, never mind, my niece stopped by her house today and called HughesNet. They set up a completely new email account, which is defeating the purpose of getting your assistance to reset a password. I think her kids have voted and we are talking about cancelling her HughesNet and going with another company. My niece also experienced poor customer service with your Reps. One of us experiencing poor customer service is bad, but three experiencing it - all over the same problem - which still hasn't been resolved in a week's time, is ridiculous.
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My Mother has been trying for 4 days to log into her email with no success. I've even tried it from my computer in a different state, and no success. She has called every day for 3 days and I called today. One day they told her to have someone with her who understood computers better when she called back! Yesterday they told her she would have to pay $60 to have her Outlook Express reconfigured. Outlook Express is NOT the problem because I don't use it when I log in from here. I have never seen a company work so hard to anger their Customers. I asked a "supervisor" I spoke with today for their mailing address and she told me I would have to look on line. I reiterated how I didn't feel their website was user friendly, could she just give it to me - she said she didn't have it! I told her I've worked in Customer Service and I would NEVER tell a Customer to look up an address themselves because I didn't have it. Apparently good Customer Service is not high on their list of priorities. Going into the 5th day tomorrow still with no email service - I'm going to start looking for other options of internet service for her.
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