About Bev Mcdowell Na

My Mother has been trying for 4 days to log into her email with no success.  I've even tried it from my computer in a different state, and no success.  She has called every day for 3 days and I called today.  One day they told her to have someone with her who understood computers better when she called back!  Yesterday they told her she would have to pay $60 to have her Outlook Express reconfigured.  Outlook Express is NOT the problem because I don't use it when I log in from here.  I have never seen a company work so hard to anger their Customers.  I asked a "supervisor" I spoke with today for their mailing address and she told me I would have to look on line.  I reiterated how I didn't feel their website was user friendly, could she just give it to me - she said she didn't have it!  I told her I've worked in Customer Service and I would NEVER tell a Customer to look up an address themselves because I didn't have it.  Apparently good Customer Service is not high on their list of priorities.  Going into the 5th day tomorrow still with no email service - I'm going to start looking for other options of internet service for her. ... View more