Richard3
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Joined 11 years ago
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Re: Spam emails
Liz, Thanks for the update. Did find the the block feature on the webmail site - it allows one to select multiple emails and block the the address. Assume that also goes into some type of spam folder for Admin. Did well over 250 today - hope this helps the cause!11KViews1like8CommentsRe: Spam emails
Agree with nitaclay and and others something has "changed" with the email provider. Far too many users are being subjected to this excessive spam. Hughes should provide an explanationor guidanceas to what the issue is. Agree that addresses can be hacked /stolen from users or careless web sites but to the extend we are seeing is difficult to accept.12KViews2likes0CommentsRe: Repairs to Dish LNB
Gabe Thanks for the link. Item 12 provided the explaination. Looked every place except at the policy. Our equipment was installed in 2008 and upgraded one time which was several years ago. We are long past any warrenty. Equipment has been through several hurricanes, just have to be more dilligent checking the LNB after storms. Furstrating that the Hughes tech didn't reference the policy item 12, would have kept my blood pressure down!3.3KViews1like1CommentRepairs to Dish LNB
Live in eastern North Carolina, had snow last night so Hughes was down this morning. Figured it was snow on dish. Checked the dish for snow/ice found none. Inspected LNB (hope that is the correct term) and found water in the funnel(?) end. LNB has what looks like a clear plastic lens and it was holding water. The lens had a crack in it allowing water to enter. Pressed lens and it was brittle and cracked - water drained out and sat service resumed. Placed a call to Hughes for technical service. Requested replacement of weather damaged equipment. Hughes rep preformed system test and stated system was functional. Rep did not comprehend the configuration of the equipment and implied site visit was not necessary. Explained again same result. This was becoming a very frustrating experience. Finally site visit was scheduled with a charge of $125.00 to be billed to the account. Questioned why end user was being charged for a failure of Hughes equipment. Never received a satisfactory . Understand the service company needs to be reimbursed for time and travel but why is it charged to the customer if the failure is on the Hughes Equipment. We do own the modem but didn't think that extend to the dish. Attempted to find information about service charges on Hughes site - waste of time. Very disappointed with this development. If someone has an explanation of service charges it would be appreciated. Update- Seems a Service Tech was installing a system a few miles away. He asked if he could service the system today instead of on the scheduled date. Showed up replaced LNB - task completed in 30 minutes- Kudos to the Tech. Now to understand the $125.00 charge for a failed Hughes piece of equipment.Solved3.3KViews0likes3CommentsRe: The Main Router Discussion Topic
Alan A great topic. For the end user knowing what router will work is a challenge. Most of us will rely on recommendations from Hughes or the installer. As stated the recommended router could be problematic. Presently I am faced with that issue. Recently replacing a failed router with a Linksys WRT1900AC. While working great for a period of time it now disconnects and reconnects at random. The Hughes modem is working great, can run directly from it with out issue. Have posted on the Linksys Community site and have received suggestions but not solutions. If a solution is found will share here11KViews1like0Comments