Hello Heather, Thank you for providing the serial number, we were able to locate your account. Upon investigation, as you had stopped autopay, we had attempted to charge the service for December but were not able to receive the payment. Since this occurred, your account entered a soft collections stage. This also occured September 2014 until October 2014, which caused many billing issues in the process. We've made some adjusting to the account, including providing you the appropriate $25 credit you were supposed to receive. We've removed you from Collections and re-applied the $25 off for 12 months credit you are supposed to receive. You will still need to settle the remaining balance by either mailing in a check, allowing the autopay with your bank or calling into make a payment by 12/30/14 to avoid entering soft collections again. By removing you from collections stage temporarily this should also stop the popups on your computer. We hope you have a happy holidays and a wonderful new year. We will be here to assist you if you still have any concerns. Thank you, Amanda
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