- Hughesnet Community
- :
- About ralphmoore
Hughesnet Community
About ralphmoore
Sophomore
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
50
Posts
4
Kudos
0
Solutions
Contact Me
| Online Status |
Offline
|
| Date Last Visited |
03-09-2021
02:07 PM
|
12-03-2017
12:34 PM
1 Kudo
Same here also. Fixes I used here also do not work anymore. Hopefully, someone can post a permanent fix to replying and composing messages.
... View more
11-19-2017
05:35 PM
1 Kudo
I had the same problem. I contacted HN CS and an agent worked with me patiently with over a hour or so trying to rectify the problem. He then connected me to Advanced Support and John fixed the the problem. Click on the Preferences tab in HN Mail, then click on Composing, then Composing Messages, make sure under composing messages the "as Text" is checked. Then click save. Evidently there was a glitch in the Firefox update. Thank you HN!!!!
... View more
08-06-2015
06:01 PM
Good morning Liz I received the new 1100 modem late Monday and it was promptly installed. So far, the modem is working properly. I have not had the first yellow or red light nor losing service especially when another computer is added to the connection. I want to thank you for your excellent service and to the others who commented on possible solutions. If the modem starts malfunctioning again, I will post a new thread. BTW, the faulty modem has been shipped back and I will be checking the RMA status of it. I have been reading the forums and I have some questions to ask concerning my system performance specifically the speed I receive. I know how to run the speed tests (without router) but how do you post the results here in the comments? If you or anyone else on here would let me know I will start another thread with my results. Again, thank you and hope you have a happy day. Nancy Moore
... View more
07-31-2015
10:37 PM
I am still alive, holding my breath. Thanks for the comments all. The cables were changed out when I got this new modem. We did not notice any wear or tear on the ends or the wire. Hopefully it is just a bad modem and I look forward to trying out another one! Will keep everyone posted . Have a good weekend all. Nancy
... View more
07-31-2015
09:38 PM
Hey Liz I have been out, but when I got home, modem just had one light on. Finally, after unplugging it, plugging it back in, unplugging then plugging it back in all lights came up. Hopefully I can get all this typed before it dies again! The tracking number for the modem sent back is 1Z6W37599002523412. Nancy
... View more
07-31-2015
04:50 PM
1 Kudo
Hi Bill I am very familiar with the procedure you are talking about. That is what I have been doing, unchecking, rechecking, resetting etc. This will work for awhile, then when the internet goes back down, I check the status of the modem and I have the yellow light or just like this morning I had the red light. I don't understand why I am still having this problem. This is the same problem I was having with the 1000 modem but I think this 1100 is worse. Thanks for your quick response. You and I communicated earlier this month when I was having the yellow light status on the 1000 modem. I hope you have a great day and weekend. Nancy
... View more
07-31-2015
03:29 PM
I am still having problems with service constantly going out or not being able to maneuver on the net. As suggested, my 1000 modem was updated to the 1100modem. Hughesnet tech came out as authorized by Hughesnet and said my dish was out of line. He moved it from "80 something to 100 something". Could the dish be that much out of align? That's all he did. within one hour of him leaving, two lights went off on the new modem. That was what was happening with the 1000 modem. Since then, this modem is constantly going not working, only showing 3 lights on the modem. I have to unplug the modem and start all over. This morning I got up at 5:30 am. Modem worked for a little while. went off. Unplugged it started back up. Worked for a little while longer, went out again. Checking the control panel, I have either the red light showing or the yellow light (web acceleration not working). This is the same problem I was having with the 1000 modem. What is going on? I spend more time unplugging and waiting for modem to work so I can even do anything on this system. What is causing this system to constantly go down? Another problem also which another matter is the RMA status of the pold modem. I received an email stating my old modem has not been received at the factory, I have the UPS receipt stating the package was received on 7/17/15 at 10:44 signed by LY. RMA 301726064. I need help please. Nancy Moore,
... View more
- Hughesnet Community
- :
- About ralphmoore
