Hi Nancy, Thank you so much for the update, I'm glad to hear the new modem is working well for you. We're always here if you need any help. 🙂 When people post pictures of their test results, they're posting screenshots of them. Here's a website that shows how you can take a screenshot: http://www.take-a-screenshot.org/ Taking a screenshot saves a picture of your screen to your computer. To include the picture in your community post, click the camera icon below the text field. The grey Upload Image area will appear and you can drag the saved picture into the grey area. Or you can click the link to let you navigate to the folder where your picture was saved. Here's where the camera icon is located: Please be sure you crop out your SAN, as it appears in the URL of the speed test results page. Thanks again for dropping me a line and for the well wishes. I hope you enjoy the rest of your week and weekend! -Liz
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