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jcollison251
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Re: AOL blocks delivery from hughesnet
You are sending mass emails to your email lists using a satellite connection? Am I reading that right? That seems a bit hillbilly to me. A shared server with unlimited bandwidth costs $5-10/mo. Or if you insist on doing things the hillbilly way without an actual server, you can get yourself 5 SOCKS proxies for about $5/month. Yeah, it's an additional expense, but businesses do have expenses once in a while. Plus you've said that you've already wasted a lot of time on this, so what's your time worth to you? You need an IP that you alone are responsible for and have control over, rather than having to go begging to some random ISPs every time issues like this come up. Trust me, you don't want to continue down this route. I say that as a programmer who has worked for mass "marketers" (that's the polite term) for 20 years. By the way, I have used AOL mail for a long time (since they bought out Netscape) and I do miss _tons_ of emails. Always have. From reputable big banks, I might add. There is little you can do as an AOL "customer" except get a real email account. It's on my todo list.8.6KViews0likes5CommentsRe: HN9000 equipment does not need to be returned?
Amanda wrote: I heard about the cancellation e-mail thing.. were you the one who brought this up to Liz? No, that was henrysj in this thread. And that was over a week ago, so the call centers must be slow with the whip. I did eventually receive an emailed survey asking why I had canceled, so that served as good enough proof for me. Understood about wanting the modem back to test it out. When I had read "replacement" I was thinking that included "upgrade" (Gen4/5), which made less sense.4.2KViews0likes0CommentsRe: HT2000W's 5Ghz radio not working.
I am assuming you used two different SSIDs. I'd be tempted to temporarily disable 2.4Ghz and see if anything changes. Then I'd install a wardriving app or something similar on a 5GHz-capable device which shows me the nitty gritty on what's going over the air.9.3KViews0likes1CommentRe: HN9000 equipment does not need to be returned?
Thanks for the confirmation, Amanda. That's interesting that it still needs to be returned if the modem is being replaced. By the way -- Since cancellation confirmation emails are not being sent out, I don't think reps should be telling customers to expect one. You might want to have the retention department managers send out a memo or administer spankings or whatever they usually do.6.6KViews0likes2CommentsRe: HN9000 equipment does not need to be returned?
Yes, BirdDog, you did misunderstand my comment. I didn't say *I* owned any of them. Anyway, the girl sitting next to me thought it was funny, but then again she's missing some teeth and has had several glasses of apple jack, so that ain't saying much. If they don't cancel me, all I'm out is $39 for a month of service. No big deal, because I'd have Chase bank immediately initiate a chargeback (it was a real credit card) and I wouldn't be out anything. Actually that sounds rather fun. I haven't done a good chargeback in a few months now. Off-topic, but I'm sad to see HN9000 service being decommissioned. Where else can you pull down nearly 150 gigs a month, and have _unlimited_ uploads for only $39??? I feel bad for the folks on Gen4/5.6.7KViews0likes6CommentsRe: HN9000 equipment does not need to be returned?
I wouldn't take that bet, C0rr0sive, because I'm with you: Even if they have no use for the HN9000 modems, I'll betcha they want them all back. If for no other reason, because it gives them another potential way to screw over the customer and get a few hundred bucks in fees. So with nothing in writing, who am I to believe now? Rentention department is now "retaining" cancellation requests instead of processing them? You've gotta be kidding me; that one I hadn't heard before. Unbelieveable. I did ask for an "immediate" cancellation so they have no excuse to sit on it. If they don't process that cancellation I'm going to be one upset customer. If I've learned one thing in my 5-1/2 years out here in the boonies, it's this: Don't mess with country folks, because they tend to own firearms! :)6.7KViews0likes9CommentsHN9000 equipment does not need to be returned?
Case# 103926294 I was able to cancel Hughesnet today because I found out I had DSL in my area this whole time (with fiber being installed next month), and I must say this is one of the happiest days in my life. The rep told me that my HN9000 equipment does not need to be returned. Can I get some confirmation that this is, in fact, true? In my 5-1/2 years with Hughesnet I have read MANY horror stories about fees for "lost" equipment returns and such. So I was all prepared to take photos of my packed-up box with a video of it being sealed up and everything as proof. Now instead, all I'm left with is trusting the verbal claim of some representative that I shouldn't worry about it at all. Also, the rep assured me I'd be receiving a confirmation email (which I have not received), but just last week Liz posted a reply saying they don't even send out email confirmation of cancellations. What's the straight dope?Solved6.8KViews0likes11Comments