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About jcollison251
since
08-04-2015
05-13-2017
jcollison251
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05-13-2017
04:51 PM
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05-12-2017
06:25 PM
2 Kudos
Stephens wrote: I did. That's how I discovered the overcharging has been occuring since December 2016. You must have one of those bank accounts that doesn't give you statements and doesn't allow you to access your account online. I hate those!
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05-12-2017
05:36 PM
You are sending mass emails to your email lists using a satellite connection? Am I reading that right? That seems a bit hillbilly to me. A shared server with unlimited bandwidth costs $5-10/mo. Or if you insist on doing things the hillbilly way without an actual server, you can get yourself 5 SOCKS proxies for about $5/month. Yeah, it's an additional expense, but businesses do have expenses once in a while. Plus you've said that you've already wasted a lot of time on this, so what's your time worth to you? You need an IP that you alone are responsible for and have control over, rather than having to go begging to some random ISPs every time issues like this come up. Trust me, you don't want to continue down this route. I say that as a programmer who has worked for mass "marketers" (that's the polite term) for 20 years. By the way, I have used AOL mail for a long time (since they bought out Netscape) and I do miss _tons_ of emails. Always have. From reputable big banks, I might add. There is little you can do as an AOL "customer" except get a real email account. It's on my todo list.
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05-11-2017
01:48 PM
Amanda wrote: I heard about the cancellation e-mail thing.. were you the one who brought this up to Liz? No, that was henrysj in this thread. And that was over a week ago, so the call centers must be slow with the whip. I did eventually receive an emailed survey asking why I had canceled, so that served as good enough proof for me. Understood about wanting the modem back to test it out. When I had read "replacement" I was thinking that included "upgrade" (Gen4/5), which made less sense.
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05-11-2017
11:54 AM
I am assuming you used two different SSIDs. I'd be tempted to temporarily disable 2.4Ghz and see if anything changes. Then I'd install a wardriving app or something similar on a 5GHz-capable device which shows me the nitty gritty on what's going over the air.
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05-11-2017
11:32 AM
GabeU wrote: I would also disable the guest networks. Can I ask why you'd disable them, even if the guest net has a separate WPA passphrase? I'm just curious if I missed some vulnerability or made an error in logic. If a guest needs a wifi connection, I'd rather give them a password to an isolated network rather than give them access to "my" network. This way, if I've made a mistake with the file sharing config on some seldom-used folder, I don't have guests viewing sensitive files.
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05-10-2017
10:48 PM
dtominski wrote: I got through to it once. Other times when the problem begins (unable to load websites), I cannot get through to any HughsNet sites. 192.168.0.1 is not a "Hughesnet site" per se. I didn't see a valid answer to C0rr0sive's question. If you can't access whatever.com, then likely you cannot access any.hughesnet.net either, so don't bother trying. Any "sites" are on a whole different planet from you, almost literally. Whereas 192.168.0.1 is in your own house. That's why the question was asked. You seem to have glossed right over it or answered it with a non-answer.
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05-10-2017
07:31 PM
I secured mine to the rack with duct tape. Hillbilly install for a hillbilly connection, that's what I always told myself. Or if you meant how to secure it electronically, this isn't Hughesnet-related so I think you'd find much better information out there on the web. Since you do not have a public-facing IP, I'd just do the following (in order) and call it good: - Change admin password on the router - Disable the WPS! - Set (or change) the wifi password(s) - Remove and burn the sticky note that you just stuck on the router. Also discard a few blank pages on the sticky note pad behind that sheet, because an impression can be lifted. - Don't give the wife the new wifi password because they just burn your bandwidth on youtube. That's all I'd do, personally. If your WPS was ever enabled, it's very important to change the wifi password because some drive-by snooper or neighbor could already have your passphrase. Disabling WPS will not keep them out now, obviously. Not without a new passphrase. Anything else you can do really depends on your router. I'd want to know about new MAC addresses, but I wouldn't ban unknown ones with filtering. Guest network stays enabled only if it has a password, and that password obviously is different from your trusted machines network. Me, I just got rid of the guests and therefore solved the guest network problem. The point is, it all depends on what you want to do and what you want to put up with going forward when using your own stuff. There's no right answers.
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05-10-2017
07:16 PM
tevansnc wrote: I wonder if an unrelated program updated and caused the glitch ? An "unrelated program" like "Bob's Knitting Made Easy for Windows" or something that just happened to know exactly where status-meter.config was, and stomped on it? Not a chance. If anyone comes along and gets the error and has not done the fix, please make a copy of status-meter.config first, then after doing the fix, do a comparison between the two versions of the file. I never had the thing installed, otherwise I'd look into it myself.
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05-10-2017
10:34 AM
2 Kudos
@Darryl As mentioned, you need to replace 'Username' with your actual username. But there are also other reasons you might not have such a directory. Easiest thing to do is just type %AppData% in Windows Explorer, which will take you straight there regardless of how your machine or user account is set up.
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05-10-2017
10:22 AM
Thanks for the confirmation, Amanda. That's interesting that it still needs to be returned if the modem is being replaced. By the way -- Since cancellation confirmation emails are not being sent out, I don't think reps should be telling customers to expect one. You might want to have the retention department managers send out a memo or administer spankings or whatever they usually do.
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05-09-2017
10:42 PM
Yes, BirdDog, you did misunderstand my comment. I didn't say *I* owned any of them. Anyway, the girl sitting next to me thought it was funny, but then again she's missing some teeth and has had several glasses of apple jack, so that ain't saying much. If they don't cancel me, all I'm out is $39 for a month of service. No big deal, because I'd have Chase bank immediately initiate a chargeback (it was a real credit card) and I wouldn't be out anything. Actually that sounds rather fun. I haven't done a good chargeback in a few months now. Off-topic, but I'm sad to see HN9000 service being decommissioned. Where else can you pull down nearly 150 gigs a month, and have _unlimited_ uploads for only $39??? I feel bad for the folks on Gen4/5.
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05-09-2017
10:13 PM
I wouldn't take that bet, C0rr0sive, because I'm with you: Even if they have no use for the HN9000 modems, I'll betcha they want them all back. If for no other reason, because it gives them another potential way to screw over the customer and get a few hundred bucks in fees. So with nothing in writing, who am I to believe now? Rentention department is now "retaining" cancellation requests instead of processing them? You've gotta be kidding me; that one I hadn't heard before. Unbelieveable. I did ask for an "immediate" cancellation so they have no excuse to sit on it. If they don't process that cancellation I'm going to be one upset customer. If I've learned one thing in my 5-1/2 years out here in the boonies, it's this: Don't mess with country folks, because they tend to own firearms! :)
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05-09-2017
11:21 AM
Case# 103926294 I was able to cancel Hughesnet today because I found out I had DSL in my area this whole time (with fiber being installed next month), and I must say this is one of the happiest days in my life. The rep told me that my HN9000 equipment does not need to be returned. Can I get some confirmation that this is, in fact, true? In my 5-1/2 years with Hughesnet I have read MANY horror stories about fees for "lost" equipment returns and such. So I was all prepared to take photos of my packed-up box with a video of it being sealed up and everything as proof. Now instead, all I'm left with is trusting the verbal claim of some representative that I shouldn't worry about it at all. Also, the rep assured me I'd be receiving a confirmation email (which I have not received), but just last week Liz posted a reply saying they don't even send out email confirmation of cancellations. What's the straight dope?
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05-01-2016
08:22 PM
When I log into my account, I see the following message on the dashboard: "Bandwidth cannot be checked at this time. [CC: Fap-1]" I don't know what "CC: Fap-1" means, but the Fap part is concerning. My speeds are rather slow today, but I am not FAP'd... at least not in the usual sense. Modem still says I have 492 MB left for the day. HN9000 system.
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03-17-2016
06:16 PM
Thanks so much Chris; got them. That more than makes up for everything. :)
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03-17-2016
04:55 PM
Ok so they "fixed" the HN9000 times last night apparently. The only problem is, they did this without ANY warning or explanation to customers. I had already adjusted my scheduled downloads based on the new time. So this morning I got hard-throttled. I am rather displeased that I had to burn a restore token because of Hughesnet's incompetence and their subsequent reluctance to send out notification emails to save face. (This is a regular pattern with Hughesnet.) I have sent billing support a request for a restore token refund, but I am not holding my breath.
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08-24-2015
07:32 PM
Certainly, and I wouldn't say I was dwelling on it. I only pointed it out because it may add an hour to the discrepancy. Also to point out that when standard time rolls around, you may have to throw out anything that you have figured out in the meantime. My suggestion (as an end user who has had similar problems in the past) is to just look at what time data usage is actually logged for and ignore whatever timezone is displayed. Do the quick calculation timezone yourself when you look at the data. It's no different than looking at say credit card transaction times on your bank's site. Every company seems to want to display things in "their" timezone and often times they don't even list what TZ it is. Once you know, and commit it to memory, it does not matter what TZ they claim it is. By the way, years ago the DownloadZone / Bonus Bytes time would change for me with each DST change so I'd have to modify all my scheduled nightly jobs twice a year. They have since "fixed" that, it would seem. I'll bet Arizona folks aren't exactly happy though.
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08-22-2015
09:17 AM
I'm glad you kept your DSL (!) connection as a backup. I mean I know when I had DSL, I was signing up for satellite services just to have a reliable backup connection once in a while. That darn DSL goes down so much I needed Hughesnet. Yep that's how it is.
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08-21-2015
05:27 PM
For what it's worth, I got curious and checked FB. Working fine here on HN9000. With and without TurboPage. You know, they are probably doing you guys a favor. Think of all that FB time wasted. If that time had been spent learning a new marketable skill, perhaps you'd all be able to afford to run fiber to your houses and then you wouldn't be stuck with HN's service. Just a thought.
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08-21-2015
03:58 PM
It makes little sense to quibble about displayed time zones when one does not understand the difference between PST and PDT. Hint: It's 1 hour. And no, I'm not just nitpicking. Many electronic gizmos (even the multi-billion-dollar variety) DO remain on standard time throughout the whole year.
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08-20-2015
07:33 PM
Put a URL shortcut on their desktop to the SCC and label it "click here if your cat videos aren't loading". Pin one to their start menu too if you have to. It doesn't get much easier than that. Another idea is to copy that same shortcut to the Start Up folder. Some folks the first thing they do when stuff isn't working is reboot the machine. This way the SCC is staring them right in the face each time they reboot. It would work out very nicely if they're the type that leaves the machine on all the time and only reboots occasionally. Or if they are truly clueless, you could always install a script which monitors connectivity and automatically launches a browser to the SCC when the network appears to be down. There are plenty of options here.
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08-20-2015
06:27 PM
2 hours of Hulu every day? Yeah I don't think that's going to work out too well. Unfortunately when you have satellite internet there's a LOT of stuff you have to do without. That is just the way it is, currently. It is unfortunate, but it's better than dialup. Streaming video on satellite is just laughable to me. Especially if it's a daily thing. The worst problem with Hulu is the ads. When the adverts come on, they are delivered in the freaking most highest definition on the planet. I'm convinced this is because the whiny advertisers complained to Hulu and demanded that their precious ads are always shown in high quality.
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08-20-2015
06:06 PM
2 Kudos
That would be a fine idea, except for all those times when the person wasting the bandwidth on silly YouTube videos or Netflix (and then coming here to complain) isn't even the person whose name&email is on the account. Thus they wouldn't get the email/SMS. It would allow the parent to more quickly administer the spankings, however.
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08-20-2015
12:31 PM
Johnmc- The simple answer is: That is just how Hughesnet does business. I have learned that from the ~4 years I've been with them. For some reason Hughesnet is always in PR damage control mode. Even when there's not a huge outage. Maybe that is the nature of the satellite business; I do not know. Keep in mind this forum is available to potential customers without community accounts, not just registered users. HN wants to paint a rosy picture of course for those potential customers. Any company is going to have complaints, but most companies do not have to resort to deleting posts from customers. I'm guessing what happened in this case is a helpful Official Rep posted an announcement about the downtime and then a higher-up eventually saw it and ordered its removal. "What, are you nuts? It was the middle of the night; nobody's going to notice. Take that stuff down at once!"
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08-20-2015
12:35 AM
You de-orbit the thing and try not to hit anyone. That would be an "upgrade".
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08-20-2015
12:24 AM
Well I just used up 1.5MB of bandwidth to load an animated .gif of a deer eating popcorn. I'd like a restore token for that too please. If we're handing things out, I mean.
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08-19-2015
11:59 PM
I would pay $4k in a SECOND to get a reliable (and unlimited) connection. I'd probably pay as much as $10k, but that one I would have to think over first. $4k sounds way too cheap. Algroshans, how far away from "civilization" do you live? 4k doesn't sound like enough to string up more than a couple miles of cable. (I just paid $1250 just for a short run of electrical cable to my barn and coop... this is just in my own yard and a non-profit co-op did it!) Not to mention they have to lease the space on the poles. 4k sounds too good to be true, but if it is true, jump all over that. Put it on a 0% APR credit card and then ask neighbors for cash under the table! I'd cash in on that bad boy.
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08-19-2015
04:24 PM
4 Kudos
Why was the announcement thread deleted? Sweep it under the rug and try to keep the downtime a secret? Man.
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08-12-2015
02:01 PM
Just for the record, and in case anyone else encounters this in the future... I have found and solved the problem. I run some well-known (but flaky) backup software called Carbonite. It does not play nice with Hughesnet at all, but then I always knew that. It completely saturates the upstream bandwidth if you do not take steps to limit it, causing ACK packets not to get delivered and other nastiness. What happened is my bandwidth-limiting software (Netbalancer) recently stopped working for reasons which escape me, so the backup software was running full steam causing havoc on my whole network. Why this only affected port 443 connections this time around is beyond me... I would have found the problem much sooner if it didn't seem so limited to 443 only.
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08-05-2015
07:41 PM
I do not understand the bit about the Windows 10 upgrade making this a bqd time for an outage. Win10 will still be there next week, will it not?
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