Forum Discussion
HN9000 equipment does not need to be returned?
Case# 103926294 I was able to cancel Hughesnet today because I found out I had DSL in my area this whole time (with fiber being installed next month), and I must say this is one of the happiest d...
Hello jcollison251,
Great question! We are no longer asking for HN9000 equipment to be returned when cancelling service. We do still require the modem to be returned when they are being replaced with a new one. So no, you do not need to return it and you will not receive a box to return it.
Thank you,
Amanda
The HN9000 fleet is being retired, so it would make sense if Hughes stopped asking for returns on those units, however I am willing to bet, that they still want the units returned for now. Liz would have to clarify...
But, you wont get a confirmation about your cancelation via email as Liz posted last week.
I would however, call in and make sure your account is being terminated, as it seems some people in the retention department like to keep a good number and not send in the cancelation requests.
I wouldn't take that bet, C0rr0sive, because I'm with you: Even if they have no use for the HN9000 modems, I'll betcha they want them all back. If for no other reason, because it gives them another potential way to screw over the customer and get a few hundred bucks in fees. So with nothing in writing, who am I to believe now?
Rentention department is now "retaining" cancellation requests instead of processing them? You've gotta be kidding me; that one I hadn't heard before. Unbelieveable. I did ask for an "immediate" cancellation so they have no excuse to sit on it.
If they don't process that cancellation I'm going to be one upset customer. If I've learned one thing in my 5-1/2 years out here in the boonies, it's this: Don't mess with country folks, because they tend to own firearms! :)
They usually do process the requests, but we have seen a few occasions where someone will say the equipment doesn't need to be returned, only to find out service wasn't actually cancelled.
jcollison251 wrote:If they don't process that cancellation I'm going to be one upset customer. If I've learned one thing in my 5-1/2 years out here in the boonies, it's this: Don't mess with country folks, because they tend to own firearms! :)
Smiley face or not , is that a threat? I own firearms but don't reference them in public posts on the internet.
Have I misunderstood your comment?
Yes, BirdDog, you did misunderstand my comment. I didn't say *I* owned any of them. Anyway, the girl sitting next to me thought it was funny, but then again she's missing some teeth and has had several glasses of apple jack, so that ain't saying much.
If they don't cancel me, all I'm out is $39 for a month of service. No big deal, because I'd have Chase bank immediately initiate a chargeback (it was a real credit card) and I wouldn't be out anything. Actually that sounds rather fun. I haven't done a good chargeback in a few months now.
Off-topic, but I'm sad to see HN9000 service being decommissioned. Where else can you pull down nearly 150 gigs a month, and have _unlimited_ uploads for only $39??? I feel bad for the folks on Gen4/5.
Well, to be fairly honest, comparing a Gen5 plan whose minimum FAP speed is 1Mbps, and the top tier Legacy HN9000 plan that capped at 2.5Mbps I think it was, or 1.5Mbps (I had a 1.5Mbps package with 500/day allowance back then) isn't fair... I can honestly download more on Gen5 even while in FAP than I ever could with my old HN9000 plan.
That aside, I am sure Liz will chime in tomorrow and let us know that your account is closed out and whether the gear should be returned or not.
