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About ecoalex2
since
08-25-2015
10-12-2020
ecoalex2
Senior
164
Posts
38
Kudos
1
Solution
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| Date Last Visited |
10-12-2020
08:41 PM
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10-12-2020
09:34 PM
1 Kudo
Thanks for clearing that up. I have had great timely tech service from the forum- Liz is great ! Why I do tell everyone I know how great Hughes is , better than any other broadband available in my area. You; GabeU , Liz are great folks, why Hughes is a great service . Now if I could get some labels that work in General Discussions so I can post, rare as it is. What happened to the ability to add my cat photos? meow :)
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10-12-2020
08:42 PM
Here's The Link https://my.hughesnet.com/shop/express_repair.pyt?pageName=ShopUpgrade&_mpsource=Header&Home&tab=OptionalServices
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10-12-2020
08:26 PM
I still don't get the label thing please post an acceptable label for general discussion. There are no suggestions, any I tried were refused. Had this before. > The label shown in General Discussion is the one that has to be chosen< ????????????????? Thanks For You prompt Reply :) From the sounds of it, the email you got may be a phishing attempt. If you can post a snapshot of it, minus your personal information, and with the "from" address blocked out, it might help the reps. Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro Tags (0) Add tags email received today Whether for work, school, or entertainment there is no good time to be without Internet access in today’s digital world. That's why Hughes offers Express Repair! Express Repair provides fast and dependable support, in the event an on-site technician visit is necessary to restore your HughesNet service. Express Repair customers receive priority resolution up to 24 hours faster and save $100 on the technician visit fee. Try it now at no cost Choose from Basic or Premium packages, with guaranteed service within 1-2 business days. The first month is at no cost to you and you can cancel at any time. Call 888-634-3726 to order today or order online now! Sign in or register at myHughesNet.com to subscribe and manage all of your Optional Services or download the HughesNet Mobile App today. Includes 2nd business day onsite service, 8am–5pm, Monday through Friday. $24.99 per onsite repair incident applies in addition to monthly fee. © 2020 Hughes Network Systems, LLC. HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar company. This email was sent by: Hughes Network Systems, LLC 11717 Exploration Ln Germantown, MD, 20876, US Update Preferences | Unsubscribe
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10-12-2020
06:40 PM
I wished to post in general discussion, but am unable to because of the label problem- no suggest labels, all I entered were unsatisfactory , so I couldn't post, why I am posting here. This is wacky. My post was- Having had Hughes gen 4,5 for many years, and enjoying fast support and service calls, I was taken aback with the email I received debuting a fee contract for 1-2 day service. Really? Now we have to pay a monthly fee for service within 1-2 days, otherwise we will be throttled back to low priority, 3 days and more? This smacks as something akin to the net neutrality scandal.. The company can, so now it will charge a fee for otherwise unthrottled service calls timely service.
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Labels:
04-14-2020
10:14 PM
Today I tried to refill a home delivery prescription at Walmart. The message- An error occurred during a connection to www.walmart.com. Peer reports it experienced an internal error. Error code: SSL_ERROR_INTERNAL_ERROR_ALERT The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. It has been out all day, and with Firefox and Chrome browsers. Is this another problem such as Youtube last week? Thanks
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- Tags:
- inacessable
- webpage
Labels:
04-07-2020
02:06 PM
1 Kudo
This guy could be a pal ? maybe not the best influence Lol
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04-07-2020
01:13 PM
1 Kudo
The label bot is one difficut bot to please really bot? I wanted to say Kudos, denied. As soon as Monday arrived, our Youtube problem was addressed solved, repaired. This is a testimony of the great service Hughes has..We appreciate the great knowledgeable Mods and Techs Thanks To All !!
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04-06-2020
06:02 PM
1 Kudo
All Good Now :) emails were not good, now all good :) Thanks to the techs, admins, Liz, all:) Back at it....Carry On.:) .
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04-06-2020
02:16 PM
1 Kudo
Hi Liz :) Today I used Vimeo video streaming with no problem, a few videos. I did notice I had problems with my Gmail emails accts, the 2 @gmail,com , the 3rd @Hughes.net was able to be sent. The problem seemed to be resolved after 20 minutes. The Youtube video problem remains, as many posters have mentioned. I am sure Hughes is working on this, I am patient as you know ;) Thank You for all you do,
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04-05-2020
02:02 PM
Thanks for the input and information. . Hopefully Hughes can test and see where the problem is..
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04-05-2020
01:20 PM
Thanks for the info.I don't have decent phone coverage from AT&T here, but if you did have a connection from another isp, that may show it is a hughes problem with just Youtube/Google. All other streaming does work, so it is just a Google/Youtube problem. Gmail does work, so not a total Google problem. Sounds like one for the Hughes techs..
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04-05-2020
12:19 PM
*** I tried to post in the General Discussion Forum, but the Label **bleep** would not accept anything I came up with, so I had to post here my bad ?**** Yesterday Youtube stopped playing videos. All other streaming videos from other servers play. This is on 2 computers with different versions of Linux Mint, and an android phone. It's as if Google has blocked me, or I was hacked. I tried using another google account, didn't help. I did get messages to try pay service, I ignored them. I thought Youtube was free, is it all paywalled now not just the premium channels? I looked at the help suggestions they all didn't apply, as I was current with flash video updates, or any other suggestions. The screen just shows the buffering swirl, I can see the video stills using the slider, yet the videos don't play. Any suggestions appreciated .Maybe Covid-19? ;(
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- Tags:
- YouTube
Labels:
10-08-2019
09:19 AM
1 Kudo
Thanks for your reply , the system light being off was new to me. I haven't had any more service problems of late.. When I am out of allowance I still have a very usable service for my needs, don't notice any problems. Thanks again :)
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10-04-2019
11:29 PM
Last week I started having service problems.I noticed the system light out on the modem.. When I rebooted the modem,I could restore service each time.. This has ocurred 4x now this week, tonite 10.4.19 at 8:10 Pm Pst.a reboot restored service again. Is this a Hughes problem, or my modem ? Thanks
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07-04-2019
08:22 AM
Thanks for the suggestions. If I have ant problems again I will take a look. I just rebooted, and that reset did the trick. I haven't had any problems for so long, a reboot always solves them.
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07-03-2019
07:46 PM
At 2Pm 7..3.19 I was unable to connect to the web..I tried again at 4Pm, still out. I rebooted the modem , and service restored.. Anyone else have this? Happy 4th Everybody!
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- Tags:
- Connection outage
04-03-2019
01:05 PM
1 Kudo
I am checking in to voice how happy I am with my Gen 5 service. The support - Liz has been great. When I did have a long standing problem, I waited patiently until Hughes came up with a solution to my terriable slow speeds. When the sat switch was made, a free reaiming of my dish, my service has been flawless.for over 2 years now.. I just wanted to say thanks so much to Liz and Hughes for a great service!.
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- Tags:
- Happy Great Service
07-30-2018
03:57 PM
Thanks for the suggestions all:) I know we will have withdrawal with no ISP or Dish Tv.. Reading book marathons get old. I'll request a dish reset when the work is done. Thanks Again ;)
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07-29-2018
06:43 PM
I need to move my Gen5 dish to a temporary location to allow a roof replacement. What is the best avenue to affect this? Thanks
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Labels:
05-29-2018
03:37 PM
Using a HT2000W modem and it's built in router, was it affected by the malware affecting routers ? Is a reboot of the modem advisable? Thanks
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02-12-2018
01:33 PM
2 Kudos
Yep 58 installed, has been for a while. My bad. So I did a modem reboot, problem solved. The old axiom - always try a reboot first.;)
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02-12-2018
01:03 PM
I am using Firefox 59, it has worked well until Sunday. The page also doesn't load with Chromium browser. Is it just my modem?
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02-12-2018
11:57 AM
My Control Center page does not have any usage graph or other info displayed. Is it just me?
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Labels:
01-27-2018
01:12 PM
2 Kudos
The tech came on Tuesday 1.23 afternoon from Erikson Satellite to reaim my dish . You can see the difference in the data . He was very knowledgeable,courteous. After leaving my tests showed a considerable improvement. I am grateful to Liz and all involved to return my Gen 5 system to optimum performance. 01/27/2018 09:32 AM 26741 1228 Yes 01/26/2018 10:02 AM 29445 1867 Yes 01/25/2018 06:53 AM 29030 1954 Yes 01/24/2018 07:15 AM 23055 2146 Yes 01/23/2018 09:09 PM 21154 1228 Yes 01/23/2018 05:40 PM 25357 1170 Yes 01/23/2018 02:39 PM 1304 2607 Yes 01/23/2018 11:21 AM 19710 2605 Yes 01/23/2018 06:19 AM 453 2736 Yes
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01-24-2018
04:55 PM
I just noticed I lost my 3Gb tokens I received for the system outage, lost when I had my modem changed out.. I guess they are long gone;( I do have an all new system tho;)
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01-24-2018
02:15 PM
I looked at my billing, nothing posted, just my last payment. I had a visit before due to poor performance, and had to request the charges be dismissed, they were. Liz ordered that visit too. There was some confusion as to whether the visit was billable. Thanks @bare65 wrote: @ecoalex2 These are generic emails that are emailed whenever tech visit has been scheduled. As Liz sated in her message, this technician visit will be done as a 'courtesy' so you will not be charged for this. You can always reply back to Liz to confirm this... You can also verify your 'account history' which can be viewed under the Billing Detail Information of your Hughesnet account page to verify no new charges have been applied.. You will probably receive a similar email message once the technician has completed the work order...again, I would simply disregard it, and/or go through the above steps again just to verify that nothing was charged to your account.
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01-24-2018
01:21 PM
I received this from Hughes. It is not clear to me whether I will be charged for the tech repair visit. I should not be charged for them repairing a poor performance problem of their system. Liz sent me a message Hughes would be performing a courtesy visit.. Would I be charged for a courtesy visit? Message from Liz- We have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Message from Hughes billing This email is to confirm your recent service change. Prorated charges based on this update will appear on your next HughesNet bill. Please log in to myHughesNet.com to check your account details and monthly statement. Order Summary Order Number: 13227959
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01-23-2018
10:17 PM
No need- the tech did a repoint to Jupiter 1 , a new radio, modem today. The results speak for themselves. It appears my problem has been addressed. Time will tell. 01/23/2018 05:40 PM 25357 1170 Yes 01/23/2018 02:39 PM 1304 2607 Yes 01/23/2018 11:21 AM 19710 2605 Yes 01/23/2018 06:19 AM 453 2736 Yes 01/23/2018 06:18 AM 645 2927 Yes
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