About ecoalex2

All Good Now :) emails were not good, now all good :) Thanks to the techs, admins, Liz, all:) Back at it....Carry On.:)   . ... View more

Hi Liz :)  Today I used Vimeo video streaming with no problem, a few videos. I did notice I had problems with my Gmail emails accts, the 2 @gmail,com , the 3rd @Hughes.net was able to be sent. The problem seemed to be resolved after 20 minutes. The Youtube video problem remains, as many posters have mentioned. I am sure Hughes is working on this, I am patient as you know ;) Thank You for all you do,   ... View more

Thanks for the input and information. . Hopefully Hughes can test and see where the problem is.. ... View more

Thanks for the info.I don't have decent phone coverage from AT&T here, but if you did have a connection from another isp, that may show it is a hughes problem with just Youtube/Google. All other streaming does work, so it is just a Google/Youtube problem. Gmail does work, so not a total Google problem. Sounds like one for the Hughes techs.. ... View more

Thanks for the suggestions all:) I know we will have withdrawal with no ISP or Dish Tv.. Reading book marathons get old. I'll request a dish reset when the work is done. Thanks Again ;)   ... View more

I just noticed I lost my 3Gb tokens I received for the system outage, lost when I had my modem changed out.. I guess they are long gone;( I do have an all new system tho;)   ... View more

I looked at my billing, nothing posted, just my last payment. I had a visit before due to poor performance, and had to request the charges be dismissed, they were. Liz ordered that visit too. There was some confusion as to whether the visit was billable. Thanks @bare65 wrote: @ecoalex2   These are generic emails that are emailed whenever tech visit has been scheduled. As Liz sated in her message, this technician visit will be done as a 'courtesy' so you will not be charged for this. You can always reply back to Liz to confirm this... You can also verify your 'account history' which can be viewed under the Billing Detail Information of your Hughesnet account page to verify no new charges have been applied..   You will probably receive a similar email message once the technician has completed the work order...again, I would simply disregard it, and/or go through the above steps again just to verify that nothing was charged to your account.   ... View more

I received this from Hughes. It is not clear to me whether I will be charged for the tech repair visit. I should not be charged for them repairing a poor performance problem of their system. Liz sent me a message Hughes would be performing a courtesy visit.. Would I be charged for a courtesy visit?   Message from Liz- We have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.   Message from Hughes billing   This email is to confirm your recent service change. Prorated charges based on this update will appear on your next HughesNet bill. Please log in to myHughesNet.com to check your account details and monthly statement. Order Summary Order Number: 13227959 ... View more

No need- the tech did a repoint to Jupiter 1 , a new radio, modem today. The results speak for themselves. It appears my problem has been addressed. Time will tell. 01/23/2018 05:40 PM   25357   1170   Yes   01/23/2018 02:39 PM 1304 2607 Yes 01/23/2018 11:21 AM 19710 2605 Yes 01/23/2018 06:19 AM 453 2736 Yes 01/23/2018 06:18 AM 645 2927 Yes   ... View more

Erratic Eh?   Page 1 of 1 Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem 01/23/2018 11:21 AM   19710   2605   Yes   01/23/2018 06:19 AM 453 2736 Yes 01/23/2018 06:18 AM 645 2927 Yes 01/22/2018 07:41 PM 156 1204 Yes 01/22/2018 07:36 PM 195 1539 Yes 01/22/2018 10:17 AM 2663 2614 Yes 01/22/2018 09:38 AM 2198 2329 Yes ... View more

Well, first day of Hughes Gen5 Speed tests results, sure went downhill for the evening. 01/22/2018 07:41 PM   156   1204   Yes   01/22/2018 07:36 PM 195 1539 Yes 01/22/2018 10:17 AM 2663 2614 Yes 01/22/2018 09:38 AM 2198 2329 Yes ... View more

Thanks:) I was using the old Gen4 performance tests (Duh) My results with Gen5 test - 2.5Mbs Dwn 2,27 Up. ... View more

Beam 55 Linux Mint 17.1 Thanks for the replies. I am unable to use Ookla - error message- A socket error occurred during the Download test. A firewall could be blocking the connection or the server might be having some issues. Please try again later. I have tried many servers closer to me, all servers a no-go a no-go. I don't have a firewall. Thanks for the Fast test usage warning, I was using it, and my allowance. So it looks like the Hughes performance test is out, as I don't have the correct java using Linux, I don't dwnload any other files except from the Synaptic or package manager. My tests using Testmy.net are always in the 400Kps range. The Fast test results were the same, but will stop using that hog. I hope my courtesy tech visit Tuesday will help. We gave up on watching streaming video in the evenings, I watch utube documentaries during the bonus time, although sometimes the speeds are as bad as nites. Sure hope Hughes can get the problem addressed. Love to see the ads on Tv, let's see how choked up we can make this thing;) Thanks for the replies.. ... View more