About ecoalex2

I just noticed I lost my 3Gb tokens I received for the system outage, lost when I had my modem changed out.. I guess they are long gone;( I do have an all new system tho;)   ... View more

I looked at my billing, nothing posted, just my last payment. I had a visit before due to poor performance, and had to request the charges be dismissed, they were. Liz ordered that visit too. There was some confusion as to whether the visit was billable. Thanks bare65 wrote: @ecoalex2   These are generic emails that are emailed whenever tech visit has been scheduled. As Liz sated in her message, this technician visit will be done as a 'courtesy' so you will not be charged for this. You can always reply back to Liz to confirm this... You can also verify your 'account history' which can be viewed under the Billing Detail Information of your Hughesnet account page to verify no new charges have been applied..   You will probably receive a similar email message once the technician has completed the work order...again, I would simply disregard it, and/or go through the above steps again just to verify that nothing was charged to your account.   ... View more

I received this from Hughes. It is not clear to me whether I will be charged for the tech repair visit. I should not be charged for them repairing a poor performance problem of their system. Liz sent me a message Hughes would be performing a courtesy visit.. Would I be charged for a courtesy visit?   Message from Liz- We have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.   Message from Hughes billing   This email is to confirm your recent service change. Prorated charges based on this update will appear on your next HughesNet bill. Please log in to myHughesNet.com to check your account details and monthly statement. Order Summary Order Number: 13227959 ... View more

No need- the tech did a repoint to Jupiter 1 , a new radio, modem today. The results speak for themselves. It appears my problem has been addressed. Time will tell. 01/23/2018 05:40 PM   25357   1170   Yes   01/23/2018 02:39 PM 1304 2607 Yes 01/23/2018 11:21 AM 19710 2605 Yes 01/23/2018 06:19 AM 453 2736 Yes 01/23/2018 06:18 AM 645 2927 Yes   ... View more

Erratic Eh?   Page 1 of 1 Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem 01/23/2018 11:21 AM   19710   2605   Yes   01/23/2018 06:19 AM 453 2736 Yes 01/23/2018 06:18 AM 645 2927 Yes 01/22/2018 07:41 PM 156 1204 Yes 01/22/2018 07:36 PM 195 1539 Yes 01/22/2018 10:17 AM 2663 2614 Yes 01/22/2018 09:38 AM 2198 2329 Yes ... View more

Well, first day of Hughes Gen5 Speed tests results, sure went downhill for the evening. 01/22/2018 07:41 PM   156   1204   Yes   01/22/2018 07:36 PM 195 1539 Yes 01/22/2018 10:17 AM 2663 2614 Yes 01/22/2018 09:38 AM 2198 2329 Yes ... View more

Thanks:) I was using the old Gen4 performance tests (Duh) My results with Gen5 test - 2.5Mbs Dwn 2,27 Up. ... View more

Beam 55 Linux Mint 17.1 Thanks for the replies. I am unable to use Ookla - error message- A socket error occurred during the Download test. A firewall could be blocking the connection or the server might be having some issues. Please try again later. I have tried many servers closer to me, all servers a no-go a no-go. I don't have a firewall. Thanks for the Fast test usage warning, I was using it, and my allowance. So it looks like the Hughes performance test is out, as I don't have the correct java using Linux, I don't dwnload any other files except from the Synaptic or package manager. My tests using Testmy.net are always in the 400Kps range. The Fast test results were the same, but will stop using that hog. I hope my courtesy tech visit Tuesday will help. We gave up on watching streaming video in the evenings, I watch utube documentaries during the bonus time, although sometimes the speeds are as bad as nites. Sure hope Hughes can get the problem addressed. Love to see the ads on Tv, let's see how choked up we can make this thing;) Thanks for the replies.. ... View more

So we on Beam 55 can call service for a .9 dish install at no charge to us? ... View more

Gen 5 description - EchoStar XIX, the world’s highest-capacity broadband satellite, as well as EchoStar XVII currently in orbit.   Well it appears they maxed out the bird. ... View more

I hope you're wrong. I also remember great support from the Mods, they seem to be overwhelmed, as the techs appear to be. If it is a satellite problem, we will have to wait for years for a new satellite to replace the damaged one, I hope this is not the case. Something is seriously wrong, as we should of seen an improvement by now.If it is a ground problem, it should of been fixed by now I would think.. The satellite was supposed to be high capasity. If over sales of some beams is the problem, Hughes should stop selling to those beams.A statement from Hughes for the beams affected would be appreciated. ... View more

What beam are you on? ... View more

I can't use my allowance now, it is too painful (buffering) , or slow loading to use up my alowance. Slow speeds has it's advantages :(   ... View more

I would think that is a clue for the techs....a new subscriber just a month ago , 2 months after the rest had slow speeds, but you had good speeds, then the same troubles as we all have..   What we want is an explnation and a remedy and expected restoration of service. is that too much to ask?   ... View more

5Glte is coming to Sacramento in a few months. I had 11Mbs dwn at 7 Am today. Hope things improve. ... View more

Beam 55 here.After service restoration 1.2.18 I checked my speed at 6;15 Am, and had the usual 11Mbs I getmornings. Gone are the 28Mbs speeds I had consistantly before Oct8 when the Beam 55 troubles began. It will be 3 months on 1.8.18 that Gen 5 speeds have been sporatic, mostly below 10 Mbs, many times below 2 Mbs. With the extended decline in service for such a long period of time, I am concerned about competency of the techs. After 2 months of problems on Beam 55, an announcement of reallocation of capasity was sent. Why did it take so long to arrive at this solution? When will this solution be implemented? I realize satellite service has many aspects land services do not have, but the inability to provide advertised service, or anywhere near it, after we in Beam 55 did have it  now almost 3 monts absent , concerns me . . ... View more

 Since Dec 20th I have not seen even 1Mbs speed . I did reboot the modem, no help, it used to. https://testmy.net/quickstats/ecoalex After a short spell of better speeds after the news of an opening up of the allocation for Beam 55  as my data shows, Beam 55 took a sorry plunge to under 1Mbs. The advertising keeps saying blazing speed. We are locked up in a contract for poor service. It will soon be 3 months since the troubles.   I have to say I would not suggest Gen5 to anyone-sad. ... View more

Speed at 1:15 Pm pst- 250kps. average. I noticed it was very slow this morning, lots of buffering of utube documentaries. last nite was barely usable..I'm just a Junior after 4+ years with Hughes..   It will be 2 months soon with a decrepid service. When will the new allocation roll out occur? No news on that, it seems the new satellite has the best of the techs.. The allocation should of been planned for to me, i would think they would have know the capasity, and with the customers in mind prepared for that, but I'm just a patient customer with a 2 year contract..I do envy my 4Glte neighbor, although he does pay a bit more than I do..                                               Happy New Year!                                                                                                                            ... View more

I received my Christmas present from Hughes..... Congratulations ecoalex2 ! As the result of your contributions to the community, you have earned a new rank.   Your new rank is Sophomore Now....   Congratulations ecoalex2 ! As the result of your contributions to the community, you have earned a new rank.   Your new rank is Junior   What do I need to do to get Senior? Infinite Patience? :)                                                                        ... View more