User Profile
richknox
Sophomore
Joined 11 years ago
User Widgets
Contributions
Re: Slow Internet Speeds on HughesNet
Again, I would like to thank all that helped correct my problem. I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much.10KViews0likes1CommentRe: Slow Internet Speeds on HughesNet
Liz and Gabe thank you for your help with my problem. The installation technician came today and replaced the modem and the receiver thing on the dish. I am back to speeds I expect which are in the 18-20+ range for download and 2.5 or so for upload. I did not connect the laptop tonight but I am receiving these speeds through the modem WiFi. Y’all have been great helping with this situation and I thank you immensely for the assistance. I am going to leave this thread open for a couple of more days before I accept the solution to make sure it continues to operate, as I am sure it will, correctly. Again, I appreciate your professionalism while taking care of my problem.7.4KViews1like4CommentsRe: Slow Internet Speeds on HughesNet
Gabe, i dont know how how to share my results on my laptop I brought home but my user name is Rich Knox and the password is for test my.net Speedtest. I was able to get 456 - 531 kbps for download speed on 4 tests. I got 1.9 Mbps on 2 upload speeds. I will try further tests later but these are very comparable to speeds I was getting testing through my WiFi too so I don’t expect them to change appreciably. Thanks for the help.7.6KViews0likes8CommentsRe: Slow Internet Speeds on HughesNet
Gabe, I just ran the 25 MB download test and it came in at 409 kbps and took about 10 minutes to run. The 4 MB upload ran at 3.0 Mbps. Here is the link you posted for my results earlier. https://testmy.net/quickstats/Rich%20Knox I will try to run additional tests tonight with the laptop. I am not seeing any change in speeds though. Thanks7.6KViews0likes6CommentsRe: Slow Internet Speeds on HughesNet
Gabe, I totally understand and will try to do this. What I don’t really understand is what the difference will be since I am connecting my iPad to the WiFi through the Hughes modem. I am using the HughesNet 2G or 5G WiFi networks imbedded in the modem. If i connect a LAN cable to the modem I will still be using the modem but just through a direct cable. To me there is really no difference. I guess there could be a problem with the WiFi signal from the modem but if I get a difference result from the direct connect you will then tell me there is nothing wrong so where do I go then? Just wondering what do you do with people that have nothing but WiFi connected devices? It seems to me that most of the world now has only mobile type devices whether they be a laptop or phone type devices. Just wondering?7.9KViews0likes12CommentsRe: Slow Internet Speeds on HughesNet
Liz, I know this is not the perfect testing solution but it is how all of our devices are used - on the HughesNet modem WiFi. I am connected to the 2g WiFi this morning and at 5;30 am central my speeds were 1.06 and .86 download. Again I know this is not the preferred test but I do not have anything directly connected to the modem. No matter what it should be running at a much faster speed. Please give me some direction. Thanks8KViews0likes14CommentsRe: Slow Internet Speeds on HughesNet
Liz, Thanks for helping me out. I have not had time to do any Speedtest work specifically as you requested. I have done a couple of quick tests on my iPad/iPhone and it seems to be a little better. I was running in the 0.68 range for download before and now I have seen it as high as 10 and as low as 1.16 mbps. It is hard for me to test it at anytime of except at night when the bulk of the users are on slowing it down. I will try to get some better information in the next 3-4 days. Again, thank you very much for your help.8KViews0likes0CommentsSlow Internet Speeds on HughesNet
I am opening this thread because this is the 2nd time I have had this problem. The first was in November 2016 and it took approximately 6 months to finally get someone to come to my house to try and fix it. I am hoping that we can bypass all the talk back and forth and have someone come and fix my Internet. Within the last 3 or 4 weeks my speeds have plummeted to near dial-up speeds. This is also not a time when a lot of people are on the system because it is random throughout the day and night when checked. The last time I ended up having a new modem installed and that seemed to finally fix my speeds but I think the support rep also treated the satellite aim and maybe even a piece on the receiving dish. Thank you for your assistance.Solved10KViews0likes24Comments