Forum Discussion
Slow Internet Speeds on HughesNet
Hi richknox,
I'm so happy to hear this! Thank you for coming back and updating us on the site visit. I appreciate your working with us so we can get this resolved for you.
Again, I would like to thank all that helped correct my problem. I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much.
Here's your results URL...
https://testmy.net/quickstats/Rich%20Knox
Make sure to edit the password out of your post. I would also change it. Click on the three dots to the upper right of the post to edit it.
Being that you have Gen5, please make sure to use the manual 25MB test size for download tests and the manual 4MB test size for upload tests, though the download tests are the more important of the two.
There may not be any appreciable difference between tests run via the two connection methods, and in most cases I wouldn't expect there to be, but it's still necessary to run them the way requested, and for the reasons stated.
BTW, though this has absolutely nothing to do with the problem at hand, I would make sure that your passwords are much stronger than that for sites that have any of your personal info, and different for each site. That kind of password is easily crackable, which could have very costly consequences. My personal preference is passwords of at least twelve characters, and with a combination of upper case and lower case letters, numbers and symbols (where allowed), and no discernible pattern. You can never be too safe online.
Gabe, I just ran the 25 MB download test and it came in at 409 kbps and took about 10 minutes to run. The 4 MB upload ran at 3.0 Mbps. Here is the link you posted for my results earlier. https://testmy.net/quickstats/Rich%20Knox
I will try to run additional tests tonight with the laptop. I am not seeing any change in speeds though. Thanks
Gabe, is there anything further I need to do? Thanks
richknox wrote:Gabe, is there anything further I need to do? Thanks
If you can, I'd get a few tests in tomorrow, but other than that, you're fine. This should give Liz the info she needs to start investigating what is going on.
And please understand, I'm not trying to be a jerk or anything. I just want you to be able to get the help that you need in the quickest and best way possible. And, in my opinion, this is the best place to get that help, because, unlike the phone and chat help, the reps you'll work with here are corporate based reps who not only have a lot of knowlege, but also direct access to the engineers. :)
The,
I ran 2 more tests tonight:
5:54 PM Central. 1.56 Mbps download and 3.14 Mbps upload
8:19 PM Central. 701 kbps download and 1.94 Mbps upload
Please let me know what is needed next. I really a-recite your help. Thanks so much.
Rich
I was hoping that a rep would respond today, as with it now being the weekend, and with the holiday coming up, it's likely that you won't hear anything until at least Tuesday. :(
Damian is sometimes on in the evenings. It's possible that he may still reply.
