cal.gilbert
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Joined 9 years ago
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Re: Plan Options differences between online choices and calling customer service
Liz: Thank you for clarifying the plan options as I was unsure after both emailing and calling HN customer service. Both email and phone reps did not have offer any better option than the 149.99/month for 50GB plan. I do see that I have an option online to commit to 24months at a lower monthy cost than the 149.99/month. I still have some consternation over the modem lease vs buy out. The lease seems to be a never-ending committment and the only way out is to Cancel my service altogether. That seems like an old trick Ma-Bell pulled on landline customers making them pay rental for their landline phones; even though they could purchase phones from any retailer. Cal G.4.5KViews1like0CommentsRe: Plan Options differences between online choices and calling customer service
GabeU: When I sigin into HN and look at billing, etc, I can shop my plan options. The site knows my current plan and I can then view the other plan options. Looking at the 50GB/month plan brings up the normal price and discounted options if I opt for a 24month commitment. I'll wait to hear back from one of the HN reps before making any commitments.4.5KViews1like3CommentsPlan Options differences between online choices and calling customer service
Perhaps someone from Hughesnet corporate can explain: I'm currently a "free agent" with my HN Serice plan and am exploring my options with either continuing with the current plan, upgrading data, or ditching HN in favor of a wireless carrier. When I looked online at upgrading my plan, HN shows that I can upgrade from my 30GB to 50GB/month plan at a reduced cost if I opt for 24 month agreement. When I contacted HN customer service, they informed me that my only optional plan was for the full-priced 50GB/month plan. ???????? Also, I'm currently leasing the modem at 15.00/month. When I asked about dropping the lease purchase a modem, I was informed that the modem would cost me $250.00 and I would not even get a new one. Instead I would be paying for my existing 2+ year old unit. ??????? Can someone at corporate explain? Thank you in advance, Cal GilbertSolved4.6KViews0likes5CommentsRe: Gen5 - Nominal Signal Strength Question
GabeU: Appreciate the quick response. I had been seeing the strength drift a bit downward, but with the trees being fully leafed, I figured that might be a factor. I was able to tweak the strength a bit by adjusting azimuth slightly. I'd rather be operating at peaked signal strength to give me some headroom for weather-related issues.5.2KViews1like1CommentGen5 - Nominal Signal Strength Question
Just curious: I'm located on Norheast part of Maryland and am parked on Echostar 19 NAD Beam 68 and Gateway 14. Does anyone have info on what the nominal signal strength should be? I've been seeing 68-72 normally. Thanks in advance.Solved5.3KViews0likes5CommentsRe: Customer with extremely poor service
Liz: Thank you for the follow-up. It appears from my brief testing and general surfing that at least for now, the evening latency issues are definitely improved. I'll keep up periodic testing and update if needed. Fingers crossed that the network adjustments will keep performance at an acceptable level. Thanks to the responders for providing insightful information to my posts.12KViews2likes2CommentsRe: Customer with extremely poor service
Wanted to provide an update on the situation: Technician came out and replaced the radio on my dish in an attempt to address erratic speeds on Thursday. I haven't had much of a chance to test evening streaming since but will post testmy results when I get a chance to run those tests. I wanted to thank all who responded to my posts as everyone provided useful insight on the operations of the newer Gen5 service. One item I noticed on the Status is that the number of control packets are astronomical when compared to my Send/Receive packets. Is that normal? I noticed this even before the Radio was swapped. WAN Info Satellite Receive Signal Strength 83 Data Packets Received 427974 Control Packets Received 67329883 Bursts Transmitted 372599 Packets Transmitted 16136312KViews0likes9CommentsRe: Customer with extremely poor service
Here are my latest results from testmy: http://testmy.net/quickstats/CGilbert Speeds took a dive about 5PM EST and are still poor. I just finished up two quick Speedtests from HN and got .44Mbps down and 2.81 up from Dallas. The second run was to Chicago and it logged a whopping .65Mbps down and 2.58 up. Of note: Ping loops to Google are still in the 600ms range even though download performance is less than stellar. Aedan: I read your PM from earlier and anticipate a suitable resolution. BTW: A service tech is due at my home on Thursday 17 Aug to perform a dish repoint. Any chance I could get on a faster beam?12KViews0likes13Comments