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About cal.gilbert
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09-05-2019
05:45 PM
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09-03-2019
05:21 PM
1 Kudo
Liz: Thank you for clarifying the plan options as I was unsure after both emailing and calling HN customer service. Both email and phone reps did not have offer any better option than the 149.99/month for 50GB plan. I do see that I have an option online to commit to 24months at a lower monthy cost than the 149.99/month. I still have some consternation over the modem lease vs buy out. The lease seems to be a never-ending committment and the only way out is to Cancel my service altogether. That seems like an old trick Ma-Bell pulled on landline customers making them pay rental for their landline phones; even though they could purchase phones from any retailer. Cal G.
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09-01-2019
04:32 PM
1 Kudo
GabeU: When I sigin into HN and look at billing, etc, I can shop my plan options. The site knows my current plan and I can then view the other plan options. Looking at the 50GB/month plan brings up the normal price and discounted options if I opt for a 24month commitment. I'll wait to hear back from one of the HN reps before making any commitments.
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09-01-2019
12:43 PM
Perhaps someone from Hughesnet corporate can explain: I'm currently a "free agent" with my HN Serice plan and am exploring my options with either continuing with the current plan, upgrading data, or ditching HN in favor of a wireless carrier. When I looked online at upgrading my plan, HN shows that I can upgrade from my 30GB to 50GB/month plan at a reduced cost if I opt for 24 month agreement. When I contacted HN customer service, they informed me that my only optional plan was for the full-priced 50GB/month plan. ???????? Also, I'm currently leasing the modem at 15.00/month. When I asked about dropping the lease purchase a modem, I was informed that the modem would cost me $250.00 and I would not even get a new one. Instead I would be paying for my existing 2+ year old unit. ??????? Can someone at corporate explain? Thank you in advance, Cal Gilbert
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05-08-2018
05:46 PM
1 Kudo
GabeU: Appreciate the quick response. I had been seeing the strength drift a bit downward, but with the trees being fully leafed, I figured that might be a factor. I was able to tweak the strength a bit by adjusting azimuth slightly. I'd rather be operating at peaked signal strength to give me some headroom for weather-related issues.
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05-08-2018
05:09 PM
Liz: Thanks for the follow up. I had been seeing a drop in signal strength over time. I did adjust the antenna azimuth upwards a small amount and got the strength up from about 68 to about 70-72. Cal
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05-06-2018
05:00 PM
Just curious: I'm located on Norheast part of Maryland and am parked on Echostar 19 NAD Beam 68 and Gateway 14. Does anyone have info on what the nominal signal strength should be? I've been seeing 68-72 normally. Thanks in advance.
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Performance
08-22-2017
07:22 PM
2 Kudos
Liz: Thank you for the follow-up. It appears from my brief testing and general surfing that at least for now, the evening latency issues are definitely improved. I'll keep up periodic testing and update if needed. Fingers crossed that the network adjustments will keep performance at an acceptable level. Thanks to the responders for providing insightful information to my posts.
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08-19-2017
08:50 AM
Wanted to provide an update on the situation: Technician came out and replaced the radio on my dish in an attempt to address erratic speeds on Thursday. I haven't had much of a chance to test evening streaming since but will post testmy results when I get a chance to run those tests. I wanted to thank all who responded to my posts as everyone provided useful insight on the operations of the newer Gen5 service. One item I noticed on the Status is that the number of control packets are astronomical when compared to my Send/Receive packets. Is that normal? I noticed this even before the Radio was swapped. WAN Info Satellite Receive Signal Strength 83 Data Packets Received 427974 Control Packets Received 67329883 Bursts Transmitted 372599 Packets Transmitted 161363
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08-17-2017
06:38 AM
So what your're saying is that I'm stuck with sub-par performance on this Beam until/if the issues can be corrected? Appreciate the information but it is not an answer I was hoping for.
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08-16-2017
08:34 PM
Here are my latest results from testmy: http://testmy.net/quickstats/CGilbert Speeds took a dive about 5PM EST and are still poor. I just finished up two quick Speedtests from HN and got .44Mbps down and 2.81 up from Dallas. The second run was to Chicago and it logged a whopping .65Mbps down and 2.58 up. Of note: Ping loops to Google are still in the 600ms range even though download performance is less than stellar. Aedan: I read your PM from earlier and anticipate a suitable resolution. BTW: A service tech is due at my home on Thursday 17 Aug to perform a dish repoint. Any chance I could get on a faster beam?
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08-15-2017
07:53 PM
Well speeds are once again tanking. Right on time it seems. See testmy results: http://testmy.net/quickstats/CGilbert I understand that Beam 68 is having issues, but until they are resolved, I expect some type of account credit for the hassle of having subpar performance. BTW I ran a HN speed test and got a whopping .28Mbps download speed. Woohoo! Ping loops to Google are not showing any packet loss and are averaging 670ms or so (running about 40+ pings per session)
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08-14-2017
07:47 PM
Aedan: I sent you a PM with my information. In the meantime, I've noted a bit of slowing this evening although not quite as bad as last week. Here are my testmy download results: http://testmy.net/quickstats/CGilbert Speeds are down this evening from a high of 19 to a low of 3.43Mbps. Performing 25mb downloads from a hardwired Gigabit Ethernet connection. Ping times to Google are actually fairly steady at 624ms over a 90 packet test with a max time of 1014ms and no packet loss.
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08-12-2017
08:23 AM
As you probably saw, the testmy results were from the automated test cycle and were not running during the Aug10 window. I modifed the auto test for a 25mb download test, and am currently using that one. I'll be more closely monitoring activity and will post ping loop results (screenshots) during the next slooooow performance cycle. On Aug 10, when the network performance really tanked, there was no inclement weather at my location or at the NOC in Gaithersburg, MD. Both ping loops to Google and using the Connectity Test to the HN Gateway showed 10-30% packet losses during that period. Would be nice if Connectiity Test results were stored automatically.
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08-12-2017
03:50 AM
Although I'm not a new customer (been with Hughesnet for about 10 years), I too have seen unacceptable latency issues and poor network performance in the evenings.
I too am using the Gen5 Modem on Echostar-19-NAD Gateway 14 Beam 68 Outroute ID 3. Have an open case with HN and they are supposed to be sending a tech out for a dish repoint (hopefully to a less buggy beam).
Ping loops to Google were showing about a 10-30% packet loss and averaging 1918ms latency. This was on Thursday, Aug 10 about 930PM EST. Understandibly, during peak times (5-11PM) performance will slow somewhat, but getting these speeds awful. Posted from HN Speed test history. Times posted are Western Time Zone. There was an outlyer result 57423 that must have been a glitch since it posted after the 2Mb download section. My case number is: 105517442
Test results from Testmy: http://testmy.net/quickstats/CGilbert
08/10/2017 08:09 PM
1057
1269
08/10/2017 08:08 PM
3277
589
08/10/2017 08:07 PM
1329
747
08/10/2017 07:24 PM
57423
670
08/10/2017 07:21 PM
3607
262
08/10/2017 06:59 PM
4747
444
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