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About sli-er_15
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| Date Last Visited |
06-16-2023
12:25 AM
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08-22-2022
07:01 PM
Well, whoever was supposed to come out to move the dish hasn't yet and the Post Office has had no internet again for the past month. " 8/22/22 post office If you are expecting a COD, make sure it's here first then call the company from where you ordered from and if they accept to pay over the phone, you may do so. Have to show proof of purchase either have them call the post office for confirmation or show paperwork of proof. 1 month with no internet connection once again. Doing everything we can on our end."
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03-30-2022
05:29 PM
1 Kudo
Hi Liz, You're welcome. Please keep monitoring it. We still have some storms that will be coming through before the snows starts melting in May.
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03-22-2022
10:26 PM
An update from the postal worker. "3/22/22 post office's satellite dish is back on but can still go completely out since it's still on the ground. Although it is yet another temporary fix until they can move the satellite dish in late June, early July. I hope it will last until then but he says any day it can completely go out again then we'll have to wait until around those dates to have it completely moved to a proper place and fixed 100%" I don't know what to say about this.
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03-16-2022
08:56 PM
1 Kudo
Thank you, Liz. An update from the postal worker. "**UPDATE*** Hugh's net has finally planned to come on Monday 3/21/22 for the Post Office! Finger's crossed Right now, all I can sell is stamped envelopes and must be exact change. Hopefully we'll be back up next week!!" Hopefully this time they'll keep their word on coming out here.
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03-08-2022
07:06 PM
Currently, there's just one other option, UUI internet. Later, there'll be a few more (spacex, telesat and one web) with better bandwidth than either of the current options that I will switch to whenever they go online here. We'll just have to see whether they'll have better support than what HughesNet is currently providing to it's rural AK customers.
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03-08-2022
05:24 PM
Yes but, it doesn't look like it'll be resolved by HughesNet. All this wouldn't have happened if only the installer had listened to the postmaster in the first place. "3/8 I'm just going to tell it how it is, no more keeping quiet. This is week 4 with no internet connection. Hugh's net has nothing but false hope for us with their broken promises of saying they're coming out here. People who have them as their provider have also told me they have done nothing to help them. I am in the process of talking to my supervisor to switch to a different company. This is so unreal and so wrong on every level. And this is all happening in 2022. Lol." I wonder if HughesNet will slap them with an early cancellation fee if they go with another company.
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03-06-2022
04:52 PM
The closest one is about 35 miles as the crow flies, the next, about 200 miles. No roads in between here and there.
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03-05-2022
09:09 PM
When I had equipment problems with my HN7000S I had to work on the equipment myself due to the techs not wanting to come out here because of the cost of travel. I eventually got my connection back up and running after paying for some parts and installing them, along with shipping costs. Recently, our local USPS PO ordered a dish to be installed a few months ago to run their postal business. The tech that came out to install the dish was told a few times not too install it just above ground because it would be covered up by snow each time a snow storm blew in. The tech said it would be fine on the ground. Well, after a few storms and a lot of shoveling the connection at the USPS office has died and their requests to the HughesNet dealer to come out to fix and move the dish has been getting nothing but excuses to not come out. It will be 1 month next week without an internet connection to run their business which BTW handles about 95% of shipments coming in and out of here. Locals can't buy stamps, money orders, pay for CODs etc. until they get a reliable connection. Here are some FB posts from the local postal worker. 2/24/22 Sorry, the post office does not have internet access/connection. Therefore, I cannot sell anything that includes taking out going packages and stamps. I have been calling everyday for an update. Hugh's net says they are waiting for a tech "willing" to come out here. Their words. I understand your frustration because I very much am already. If anything, I will update on here if they've found one that willingly wants to come out here. 2/28/22 Update on the Post Office internet. Since Hugh's net doesn't want to come out here, we've requested for them to send replacements for the dish even if we'll have no idea how to install anything lol. This is pretty unbelievable but hope we can get it done if they do choose to send the supplies. They will get on with that and get back with us if they choose to do so. 2/28/22 Post office coming up with 3 weeks with no internet. Frustrating, we are trying to talk with the company. Now our scanners went to Nome to update everything that we scanned in the past 3 weeks, so now we have to wait for those to come back to work on packages. We feel so overwhelmed with this issue. I feel your frustration. Thank you to those of you who are kind and understanding. I appreciate those of you who don't blame this situation on us. Hopefully they can get us help soon!! 3/4/22 Update on the Post office internet issue. We call daily and now Hugh's Net says they are waiting for approval from USPS Washington DC to send technician's out here. We get different answers everyday but hopefully this get resolved soon! This is the most frustrating issue we've ever dealt with. Thank you for being patient with us. Hopefully, this will get addressed soon but, with government red tape, it may be a while.
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08-28-2021
05:41 PM
1 Kudo
@GabeU Thank you. I just ordered a couple Cat5 cables. If we ever get a service that requires higher speeds I'll just order Cat6 cables.
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08-26-2021
05:24 PM
My internet connection has been off for a while and I'm wondering if it has something to do with my current ethernet cable. My quick online search shows that the HN7000S modem uses an RJ45 cable. Whenever I search for one to order I get something like RJ45 CAT 5 ethernet cables. From my previous search it says the RJ45 and Cat5/6 cables are different. Can I use the RJ45 CAT 5 cables to replace my current ethernet cable? For those of you wondering how my connection has been off lately. The System Status shows everything is fine, pings out come back fine but I can't open any sites using 2 different browsers and sometimes when I try to view 192.169.0.1 it's a bit slow to open along with some Advanced Configuration and Statistics pages.
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11-24-2020
08:31 PM
Hi Liz, If the screenshot below is showing that it's fixed then, yes it is. I didn't try purchasing any tokens though, since I have a few left that I can use. Hopefully the "Redeem" button is aslo fixed as that didn't work the last time I tried it. Most importantly (to me) is the FAP meter, so I can see how much of our 475MB data has left in any given day. Progress! Thank you, Liz.
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11-20-2020
04:54 PM
Hello Liz, The meter has never been useful. It has always showed 100% with 0.0GB used .5GB available whether I've been online or not. The meter that was in my modem showed real time data used/available. In the current usage tab it shows 100% reamaing and .46GB plan GB used. The purchase token tab listed only Token, Price, Quantity and Action and nothing else when I viewed it lastnight. The same thing you see in the screenshot I posted, without the loading circle.
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11-20-2020
03:05 PM
Hello Liz, Thank you for the update. I checked lastnight but forgot to take screenshots so, I loogged in again a while ago. The meter is still showing 100% Remaining, both now and lastnight. The historical usage has no data available and last night the Purchase Token tab was empty, no Token, Price, Quantity or Action. Today I couldn't get it to load for some reason. So, if my tokens run out I don't think I am able to buy anymore since there is no choice of how many, 1 or 3, tokens I can buy. I would really, really have some way to see how much of my 475MB FAP is available at any given time rather than not knowing and have it run out on us.
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11-13-2020
05:48 PM
You're welcome. I'll be patiently waiting. Thank you too, Liz.
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11-13-2020
04:25 PM
Hi Liz, Unfortunately it's not fixed. It actually reverted back to "You are not on a valid gateway" error. 😞
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11-08-2020
09:18 PM
Hello Liz, Our FAP ran out yesterday. The usage meter was showing "100% Remaining", as usual.. I tried redeeming a token but nothing happened when I hit the "Redeem" button. A few minutes later when nothing happened I called our dealer to see if our FAP renewed, just in case it might've went through without a notification. Our FAP was still out according to the dealer so we had him redeem a token for me. I also don't see where it shows whether our FAP has run out or not in the new format. In the old format it was either OK or not. I'd appreciate if I can view how much of our 475MB FAP is left like it used to show in our modem. I accessed my account via my iPhone using data because our internet being throttled is really, really slow. Attached is a screenshot of the current meter at the time our FAP ran out.
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11-06-2020
08:05 PM
Thank you, Liz for the update. I just looked online to find a new page to view/buy tokens. It still shows 100% whether I've been online for a while or not. I don't know how much of our FAP is available via the online usage meter or the one that's not in my modem anymore. I've attached screenshots of what I currently have. The Historical Usage has "no data available" when I looked in the tab. Hopefully the techs can "fix" the usage meter that's online atleast, so I can view how much FAP i available at any given time. Thanks again.
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10-27-2020
01:33 AM
Hi Liz, Somethings happening. Sort of. The usage now shows "Please wait while we retrieve your information...". That's it, no usage grapg comes up.
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10-14-2020
04:22 PM
Thank you Liz. The error is now "We cannot communicate with your gateway at this time" when I tried to view our usage. Any chance I can get back my data usage monitor in my modem at the same time?
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10-01-2020
05:38 PM
Hi Liz, I've attached the screenshots you requested. The meter in my account, that's now showing the error, used to show 100% whether I used up all our FAP or not. From there I used to click on a "Buy or renew tokens" button where I'd input my DSS# and zip code to get a popup page that shows my FAP was either still OK or used up, no graph there to see how much FAP we currently have or used up. The usage meter in the System Control Center disappeared when the TCP acceleration was disabled earlier this year. There is no link to the usage meter on the left side of the window anymore, it used to be there with the "Home", "Problem Troubleshooting", "Detailed Problem Statistics" etc. links. The "Fair Access Policy Threshold Exceeded" has been "Unknown" ever since the TCP acceleration was disabled. Sometime an OK is listed when the free download period starts up at night.
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09-30-2020
03:37 PM
I've been trying to view our FAP for the last few days with my iPhone and my Mac using both Safari and Firefox web browsers. On each one I've been getting a "You are not on a valid gateway" message for "Usage" in my account. Prior to a few days ago I could log in to my acount > Usage > Buy tokens > to see if I still have FAP or not. I can't view how much FAP is left in 192.xxx.x..x because there is no link to show the percentage graph anymore. The only way is to sign in to my account online and see if my FAP is ok or not, no graph there either to show how much I've used up and how much I have left. It just shows it's either ok or not. Anyone know how I can get back on a valid gateway so I could see if I have FAP or not and use a token if my FAP is out? YIA
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Performance
08-06-2020
04:59 PM
I just noticed my connection slowed to a crawl, a sign that my FAP has run out. The only way for me to check my usage is to go online, sign in to my account and enter my DSS# and zip code. I can't view the FAP from my modem anymore. Anyway, when I signed in it showed my FAP was exceeded so I chose to buy 3 tokens @$25 and also chose the option to release a token at the same time then hit enter. A pop up came up basically saying that there is no token available for release so I re-sign into my account and this time I didn't chose the option to release a token when buying 3 tokens. A popup came up saying it will take up to 5 minutes for the tokens to show up in my account. A few minutes later I sign in to release a token to find that I bought 6 tokens @$50 instead of 3 tokens. Can someone here remove 3 tokens form my account and refund my CC for those 3 extra tokens?
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