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About sli-er_15
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11-04-2022
12:07 PM
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08-22-2022
07:01 PM
Well, whoever was supposed to come out to move the dish hasn't yet and the Post Office has had no internet again for the past month. " 8/22/22 post office If you are expecting a COD, make sure it's here first then call the company from where you ordered from and if they accept to pay over the phone, you may do so. Have to show proof of purchase either have them call the post office for confirmation or show paperwork of proof. 1 month with no internet connection once again. Doing everything we can on our end."
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05-29-2022
06:04 AM
Hi Liz, Thank you for keeping this open for me. I've got some good news and some bad news lol. The good news is the DNS issue has been addressed. The bad news is I can't for the life of me find the phone number to call to report the problem I've been having. Our connection worked fine for a while but the same problem has come up since. Again, everything looks fine in the System Control Center but, occasionally the test to the NOC center fails and even when it goes through fine my connection is dead or very slow during the Bonus Zone. Also, the connection seems a bit slower during the day too when using our allotted FAP. It's getting a bit annoying trying to do anything online during the Bonus Zone.
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04-08-2022
09:18 PM
Thank you Liz, I got a call earlier from a tech saying they will work on it tomorrow morning. I'm supposed to be out of town for a week so I won't be able to tell them if my issue is resolved after they work on it. I did get a name and phone number to call when I get back home. Thanks again.
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04-07-2022
04:46 PM
Thank you Liz, I haven't heard anything about my problem being fixed yet so, I'm guessing it's still being worked on. The drop out seems to have shortened in the last few days. The connection gets pretty slow or intermittent before and after the drop out. Everything is fine according to the modem, system status green, cross pol tests upper 70s low 80s, force ranging and connectivity test come back fine. The pings are still coming back with low or no pin gs received when it happens. When I look at the hourly diagnostic it has a lot of red Xs for DNS Acceleration [N]. Have your heard anything from the techs regarding my issue? Thank you.
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03-30-2022
08:09 PM
Hello Liz, Yes, the problem comes up during the Bonus Zone. It starts around 2/2:30 am EST and lasts for about 3 hours or a bit more at times.
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03-30-2022
05:29 PM
1 Kudo
Hi Liz, You're welcome. Please keep monitoring it. We still have some storms that will be coming through before the snows starts melting in May.
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03-30-2022
05:24 PM
The last time it happened I thought it was due to high congestion due to Covid restrictions. Now the same thing is happening about the same time as last year. I'm guessing it has something to do with the DST changing because it started about the same time the clock changed. The System Status shows "green" even though I have no connection. I've tried rebooting the modem multiple times, checking the dish alignment (signal 89-91, ACP comes back low 70s to low 80s each time) and Force Ranging. I even tried tearing down the turbopage. The connectivity tests, for the most part, come back fine even when I had no connection. The NOC test fails every once in a while even during the day. None of those have worked in getting a connection. I've included screenshots from different evenings when the problems occurred.
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Performance
03-22-2022
10:26 PM
An update from the postal worker. "3/22/22 post office's satellite dish is back on but can still go completely out since it's still on the ground. Although it is yet another temporary fix until they can move the satellite dish in late June, early July. I hope it will last until then but he says any day it can completely go out again then we'll have to wait until around those dates to have it completely moved to a proper place and fixed 100%" I don't know what to say about this.
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03-16-2022
08:56 PM
1 Kudo
Thank you, Liz. An update from the postal worker. "**UPDATE*** Hugh's net has finally planned to come on Monday 3/21/22 for the Post Office! Finger's crossed Right now, all I can sell is stamped envelopes and must be exact change. Hopefully we'll be back up next week!!" Hopefully this time they'll keep their word on coming out here.
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03-08-2022
07:06 PM
Currently, there's just one other option, UUI internet. Later, there'll be a few more (spacex, telesat and one web) with better bandwidth than either of the current options that I will switch to whenever they go online here. We'll just have to see whether they'll have better support than what HughesNet is currently providing to it's rural AK customers.
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03-08-2022
05:24 PM
Yes but, it doesn't look like it'll be resolved by HughesNet. All this wouldn't have happened if only the installer had listened to the postmaster in the first place. " 3/8 I'm just going to tell it how it is, no more keeping quiet. This is week 4 with no internet connection. Hugh's net has nothing but false hope for us with their broken promises of saying they're coming out here. People who have them as their provider have also told me they have done nothing to help them. I am in the process of talking to my supervisor to switch to a different company. This is so unreal and so wrong on every level. And this is all happening in 2022. Lol." I wonder if HughesNet will slap them with an early cancellation fee if they go with another company.
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03-06-2022
04:52 PM
The closest one is about 35 miles as the crow flies, the next, about 200 miles. No roads in between here and there.
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03-05-2022
09:09 PM
When I had equipment problems with my HN7000S I had to work on the equipment myself due to the techs not wanting to come out here because of the cost of travel. I eventually got my connection back up and running after paying for some parts and installing them, along with shipping costs. Recently, our local USPS PO ordered a dish to be installed a few months ago to run their postal business. The tech that came out to install the dish was told a few times not too install it just above ground because it would be covered up by snow each time a snow storm blew in. The tech said it would be fine on the ground. Well, after a few storms and a lot of shoveling the connection at the USPS office has died and their requests to the HughesNet dealer to come out to fix and move the dish has been getting nothing but excuses to not come out. It will be 1 month next week without an internet connection to run their business which BTW handles about 95% of shipments coming in and out of here. Locals can't buy stamps, money orders, pay for CODs etc. until they get a reliable connection. Here are some FB posts from the local postal worker. 2/24/22 Sorry, the post office does not have internet access/connection. Therefore, I cannot sell anything that includes taking out going packages and stamps. I have been calling everyday for an update. Hugh's net says they are waiting for a tech "willing" to come out here. Their words. I understand your frustration because I very much am already. If anything, I will update on here if they've found one that willingly wants to come out here. 2/28/22 Update on the Post Office internet. Since Hugh's net doesn't want to come out here, we've requested for them to send replacements for the dish even if we'll have no idea how to install anything lol. This is pretty unbelievable but hope we can get it done if they do choose to send the supplies. They will get on with that and get back with us if they choose to do so. 2/28/22 Post office coming up with 3 weeks with no internet. Frustrating, we are trying to talk with the company. Now our scanners went to Nome to update everything that we scanned in the past 3 weeks, so now we have to wait for those to come back to work on packages. We feel so overwhelmed with this issue. I feel your frustration. Thank you to those of you who are kind and understanding. I appreciate those of you who don't blame this situation on us. Hopefully they can get us help soon!! 3/4/22 Update on the Post office internet issue. We call daily and now Hugh's Net says they are waiting for approval from USPS Washington DC to send technician's out here. We get different answers everyday but hopefully this get resolved soon! This is the most frustrating issue we've ever dealt with. Thank you for being patient with us. Hopefully, this will get addressed soon but, with government red tape, it may be a while.
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08-28-2021
05:41 PM
1 Kudo
@GabeU Thank you. I just ordered a couple Cat5 cables. If we ever get a service that requires higher speeds I'll just order Cat6 cables.
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08-26-2021
05:24 PM
My internet connection has been off for a while and I'm wondering if it has something to do with my current ethernet cable. My quick online search shows that the HN7000S modem uses an RJ45 cable. Whenever I search for one to order I get something like RJ45 CAT 5 ethernet cables. From my previous search it says the RJ45 and Cat5/6 cables are different. Can I use the RJ45 CAT 5 cables to replace my current ethernet cable? For those of you wondering how my connection has been off lately. The System Status shows everything is fine, pings out come back fine but I can't open any sites using 2 different browsers and sometimes when I try to view 192.169.0.1 it's a bit slow to open along with some Advanced Configuration and Statistics pages.
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Networking
05-27-2021
01:21 AM
Good evening Liz, I think I redeemed a token for nothing lol. My connection was working fine when I tried to confirm that redeeming a token works. I wasn't thinking of it until I tried it. It worked though. I had 2 tokens available, now I have 1 left (screenshot). Will my FAP carry over after I use up our allotted data or did I lose a token? Thank you.
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- ening Liz
05-24-2021
04:31 PM
My connection pretty much stopped so I went to go check on my allowance at http://services.hughesnet.com/service_tools/tokens/use.cfm, a site that shows whether my allowance is exceeded or not and where I can redeem a token if it is exceeded. Now, when I tried to go to that site I get a meesage saying it will not be available starting 6.08.21 (screenshot) but instead it transfers me over to the new site that isn't working for me. I input my data but, it doesn't show whether my allowance has exceeded or not. I try to redeem a token but only a popup comes up (screenshot) that has just an "X" and a "OK" button. Pressing the OK button does nothing. I have 1 token to redeem but it's still there when I press the OK button. How am I supposed to redeem a token now that the older site, which was much faster and more reliable than the new one, does not work anymore? Using my cell data to post this.
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Performance
05-09-2021
04:29 PM
I recently had to install a new feedhorn on my starband conversion dish because the one it had fell off due to corrosion. After finally getting a good signal (91) and getting the cross pol test to pass in order to get back online, I noticed in my HN7000S system status page that the web acceleration status disappeared. Is there something I need to do to get it back?
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Modem
03-30-2021
03:48 PM
Good morning Liz, The things I tried were power cycling the modem, force ranging, made sure that the power adapter was properly plugged in on both sides, made sure the cables were on tight on the modem and transmitter and I also tried switching the cables around at both ends (tx/rx - rx/tx). The copper wires at the transmitter side were just a bit darker, no corrosion, and still had a bit of dielectric grease on them. I added some dielectric grease before screwing the cables onto the transmitter. During the times that the transmit light went out there were snow storms happening. This is the first time anything happened to my connection during bad weather in my 6 years of having hughesnet. My connection usually has been fine during inclement weather throughout the years. The line of site is open, no tress, buildings or towers of anykind, just a rocky 500' mountain about a mile away. BTW this is a starband conversion kit. Not either one of the hughesnet dishes.
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03-29-2021
09:15 PM
The dealer said to remove and send out the transmitter with $100 for the replacement IF the transmitter is tested and found defective.
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03-29-2021
09:01 PM
That's what I got when I clicked on the error codes in the system control center. The dealer didn't say anything about the modem, just the transmitter that's on the dish.
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03-29-2021
06:57 PM
For the last couple weeks the transmit status of my HN7000S modem has been getting errors 10 & 13. When they come up the transmitter light is off and I don't get online but, for some reason the transmit status turns to TxCode8 sometimes and everythings fine until one of the errors above turn up again. Talking with my dealer, he told me of a few troubleshooting tips that I tried that didn't work. The last was to take off the transmitter off and send it in along with a $100 for testing and, maybe a replacement. I'm a bit skeptable in sending it in because it just might be working fine when they test it and I'll be out $100 for nothing. What's causing the errors and can I fix them somehow without having to send out the transmitter?
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Modem
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Performance
11-24-2020
08:31 PM
Hi Liz, If the screenshot below is showing that it's fixed then, yes it is. I didn't try purchasing any tokens though, since I have a few left that I can use. Hopefully the "Redeem" button is aslo fixed as that didn't work the last time I tried it. Most importantly (to me) is the FAP meter, so I can see how much of our 475MB data has left in any given day. Progress! Thank you, Liz.
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11-20-2020
04:54 PM
Hello Liz, The meter has never been useful. It has always showed 100% with 0.0GB used .5GB available whether I've been online or not. The meter that was in my modem showed real time data used/available. In the current usage tab it shows 100% reamaing and .46GB plan GB used. The purchase token tab listed only Token, Price, Quantity and Action and nothing else when I viewed it lastnight. The same thing you see in the screenshot I posted, without the loading circle.
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11-20-2020
03:05 PM
Hello Liz, Thank you for the update. I checked lastnight but forgot to take screenshots so, I loogged in again a while ago. The meter is still showing 100% Remaining, both now and lastnight. The historical usage has no data available and last night the Purchase Token tab was empty, no Token, Price, Quantity or Action. Today I couldn't get it to load for some reason. So, if my tokens run out I don't think I am able to buy anymore since there is no choice of how many, 1 or 3, tokens I can buy. I would really, really have some way to see how much of my 475MB FAP is available at any given time rather than not knowing and have it run out on us.
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11-13-2020
05:48 PM
You're welcome. I'll be patiently waiting. Thank you too, Liz.
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11-13-2020
04:25 PM
Hi Liz, Unfortunately it's not fixed. It actually reverted back to "You are not on a valid gateway" error. 😞
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11-08-2020
09:18 PM
Hello Liz, Our FAP ran out yesterday. The usage meter was showing "100% Remaining", as usual.. I tried redeeming a token but nothing happened when I hit the "Redeem" button. A few minutes later when nothing happened I called our dealer to see if our FAP renewed, just in case it might've went through without a notification. Our FAP was still out according to the dealer so we had him redeem a token for me. I also don't see where it shows whether our FAP has run out or not in the new format. In the old format it was either OK or not. I'd appreciate if I can view how much of our 475MB FAP is left like it used to show in our modem. I accessed my account via my iPhone using data because our internet being throttled is really, really slow. Attached is a screenshot of the current meter at the time our FAP ran out.
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11-06-2020
08:05 PM
Thank you, Liz for the update. I just looked online to find a new page to view/buy tokens. It still shows 100% whether I've been online for a while or not. I don't know how much of our FAP is available via the online usage meter or the one that's not in my modem anymore. I've attached screenshots of what I currently have. The Historical Usage has "no data available" when I looked in the tab. Hopefully the techs can "fix" the usage meter that's online atleast, so I can view how much FAP i available at any given time. Thanks again.
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