Forum Discussion
Tech support in Rural AK nonexistent
When I had equipment problems with my HN7000S I had to work on the equipment myself due to the techs not wanting to come out here because of the cost of travel. I eventually got my connection back up and running after paying for some parts and installing them, along with shipping costs.
Recently, our local USPS PO ordered a dish to be installed a few months ago to run their postal business. The tech that came out to install the dish was told a few times not too install it just above ground because it would be covered up by snow each time a snow storm blew in. The tech said it would be fine on the ground. Well, after a few storms and a lot of shoveling the connection at the USPS office has died and their requests to the HughesNet dealer to come out to fix and move the dish has been getting nothing but excuses to not come out. It will be 1 month next week without an internet connection to run their business which BTW handles about 95% of shipments coming in and out of here. Locals can't buy stamps, money orders, pay for CODs etc. until they get a reliable connection.
Here are some FB posts from the local postal worker.
Update on the Post Office internet. Since Hugh's net doesn't want to come out here, we've requested for them to send replacements for the dish even if we'll have no idea how to install anything lol. This is pretty unbelievable but hope we can get it done if they do choose to send the supplies. They will get on with that and get back with us if they choose to do so.
- maratsadeDistinguished Professor IV
Are there any branches of the post office people can use while this is being resolved?
- sli-er_15Sophomore
Well, whoever was supposed to come out to move the dish hasn't yet and the Post Office has had no internet again for the past month.
"8/22/22 post officeIf you are expecting a COD, make sure it's here first then call the company from where you ordered from and if they accept to pay over the phone, you may do so. Have to show proof of purchase either have them call the post office for confirmation or show paperwork of proof.1 month with no internet connection once again. Doing everything we can on our end."
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