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About shadowwalker.20
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44
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12
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3 weeks ago
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06-10-2024
01:20 PM
replyed
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06-09-2024
05:09 PM
GabeU, Yes I know it is my Job to pay my bill. I had Remy looking into this problem. I have not heard back and I just made a payment in mail. So I am going to wait and see until it get closer to the last couple of days before they suspend my account to see if they get it. Just because of all of the people having thier credit card info stolen. I paid once before that way and may have to again. I know I can pay over phone also. But then you have to wait for someone to answer or speaks good enough english. That is why I taged Liz this time. Also I did not even realize I did not get a bill until I got a e-mail from them. I hardly am ever on their web page. Because I have no reason to be on it unless i have a problem. I also messaged the mods to get a reply. Shadowwalker.2015
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06-09-2024
11:54 AM
This is a new e-mail I got today. As stated you should be getting a payment soon. This is getting old. Never have I been late except, with problem on your end of things. I don't think I should be suspended when the problem is on your end of sending out bills. Mods don't take this as personal I know it is not your doing, It is hughes net itself problem. Just want fixxed. Thank You Shadowwalker
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06-07-2024
10:41 PM
We just don't trust the internet to pay online. I know that I can call and give a check # over the phone. But I am paying $5.00 for a monthly bill in mail. I was told by Remy that Hughes had a problem on their end about mailled bills. We have benn getting every other bills on time to mail so that thier not past due. It is Just a Hughes Net problem. Mailing Does suck for what it cost for stamps that keep going up. Not to mention the way the mail is routed. I ordered a package that came to the center that sends the mail to our post office. Next thing I know it went to a place 300 miles away and then back to same center, then our post office. No wonder things cost so much for shipping. Thanks for your input shadowwalker.2015
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06-07-2024
05:03 PM
late billing being mailed out to me I paid for 3/21/2024 by credit card. I mailed another bill that you got on 4/05/2024. I just got a bill a couple of days ago for issue date 4/21/2024 and just mailed it the next day or so. So right now I have no idea what I owe or don't owe. I think that when you get payment for the 4/21/2024 date. I should just owe for billing period 5/21/2024. Untill the next billing period of 6/21/2024 It looks like to me that your billing department is a month late at sending bills still. I just got the e-mail to day. Also what about reviewing the installation phone call about rebate and discounts per month. That you asked if I wanted done and I replyed yes. This e-mail makes it sound that I am a deadbeat that don't pay bills on time. It is hard to do If I don't get a bill in mail. As stated before I have never missed a bill on my part since I started back in 2015. Unless I did not get a bill in mail. Thank you, Herbert Cook Valued Customer, We have been unable to collect payment on your account. Please make a payment online now at myhughesnet.com to avoid an interruption of your internet service. Special payment options are available. Call Hughesnet® at 800-858-8140. Thank you for being a valued Hughesnet customer.
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05-30-2024
07:27 PM
Yes thanks Remmy. Also about the $25.00 per month savings that was offered. Shadowwalker.2015
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05-30-2024
06:14 PM
Thanks Remmy for the quick reply. I still did not get a invoice for april. Also I see nothing about the rebate on bills. Or the credits starting over when I got gen 6. I am sure the phone rep said I would get both. For getting a new contract for 2 years. I asked on here about that when I did not get a invoice before. I thought someone was going to look into that? And review my call with the rep when I got gen 6 set up for install. I never heard back on that. maybe because I accepted reply about my bill. Thanks Shadowwalker.2015
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05-30-2024
02:12 PM
1 Kudo
Hi, I have not recieved a bill for last month or if i paid it it was not taken off of bill. Or this month as of yet by mail. This is the second time in a couple of months. It seems to have started after I got gen 6. I have never missed a bill payment since I started in 2015. Always been mailed. I am not going to set up a creidt/debt card. I want to be able to pay when I want instead of you taken money from account when you so choose to. Something on your end must have changed or the mail is messed up. Also when I upgraded to gen 6 I was told my credits would start over since I upgraded to a bigger plan. Before I upgraded to gen 6. Also I have never been able to be offered the $100 rebate for getting gen 6. I know it said for exsiting customers. Yes I was a customer. But I had to get a new contract, and was told I would get the creidts and rebate on the phone. When I did the new install. Thank you, Shadowwalker.2015
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03-20-2024
12:32 PM
Damian, That has to be the one. It shows issued on 2/21/24 end date 3/21/24. I don't know if something changed, Since I signed up for gen 6 on 1/04/24. What is the one that I paid on 02/04/24 for? It looks like my bill for feb should have been less than $71.43 being prorated reversals and other stuff. I thought that is for febuary? I can't make heads or tails from the first bill with gen 6. The installation fee was waved and with all the other stuff is confusing. 100 GB Service Plan-Prorated Unused Service Reversal 01/04/24 01/21/24 $ -49.35 Select Service Plan (74.99 w/ ACH) Monthly Fee 01/21/24 02/21/24 $ 79.99 Select Service Plan (74.99 w/ ACH)-Prorated Monthly Fee 01/04/24 01/21/24 $ 43.87 Promo Service Credit Monthly Credit (6 of 12) 01/21/24 02/21/24 $ -25.00 Equipment Lease Monthly Fee 01/21/24 02/21/24 $ 14.99 Equipment Lease-Prorated Unused Service Reversal 01/04/24 01/21/24 $ -8.22 Equipment Lease-Prorated Monthly Fee 01/04/24 01/21/24 $ 8.22 Lease Upgrade Fee One Time Fee 01/04/24 01/04/24 $ 299.99 Other Invoice Charge Monthly Fee 12/21/23 01/21/24 $ 5.00 Other Taxes Equipment Lease Sales Tax State N/A N/A $ -0.51 Equipment Lease Sales Tax State N/A N/A $ 0.51 Equipment Lease Sales Tax State N/A N/A $ 0.94 Total Current Site Charges $ 370.43 Billing All Sites 369.49 Taxes All Sites 0.94 Total All Sites 370.43
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03-16-2024
06:01 PM
Hi Damian, So my understanding is i am billed for a month in advance. Under my bill it showes that I have a bill for $ 75.92 due by 03/22/2024. I always pay as soon as I get a invoice. It should have been paid already. But it is not showing I paid or am I over looking something. Maybe the billing under history is not showing that I paid? I have never missed a payment or been late in paying. I really don't want to call if I don't have to. Thanks, for looking into this for me Shadowwalker.2015
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03-12-2024
06:32 PM
I have not got the bill for this month. I pay by check and billing summary shows it will be due on the 3/22/2024. I am just wondering why I have not gotten it in the mail? Also I sent remy a reply to my last question. I have not gotten a reply back. Thank You, Shadowwalker.2015
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02-21-2024
05:32 PM
Hi Remy I am trying to send in my invoices for the rebate of $100.00. I do not see the rebate on the first bill or the second. No code # either I thought I should have been able to get it. In your reply on here you sent me a link to rebate page. Is there something I am confused about the rebate? Also the home page says I only have until the 28th to submit. So time is running out. Thanks for your time. Shadowwalker.2015
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02-13-2024
08:15 PM
Ok I have paid for this month. It has not shown up yet under paid bills. Maybe I talked to a rep on phone about the discount. Starting over with the new contract and install. I am getting it from the last time I upgraded before gen 6. Could have been a misunderstanding on my part. I will wait and see what the new invoice says about gift card. So far the last bill that was generated on day of install does not show it. Thanks for your reply, Shadowwalker.2015
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02-11-2024
03:57 PM
I was told that I had to have paid for 2 months. Before I can apply for gift card. I looked at the site for what you have to do. It showed a sample invoice with gift card on it. My invoice does not show the gift card. So how would I go about getting it. I started getting gen 6 on 1/04/2024 and have paid for that and now febuary payment. so that should be the requirement. Unless I have to wait untill next month to see ithe gift card on it? Also I thought I would be getting the $25.00 off from the day of install. I had it before for a upgrade I did.Before I upgraded to gen 6. I thought that I was told by Remy I think. It would start over when i signed a new contract for gen 6. Thanks in advance, Shadowwalker.2015
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12-26-2023
04:44 PM
1 Kudo
Today I started a chat with a rep. About the new jupiter 3. I was quoted a price of 79.99 per month for 100gb. I have that now with gen 5 that I signed a new contract a few moths back. I was also quoted a fee of 299.99 for instalation. Last time I moved to Gen 5 the fee was waved since I have been a customer from 2015. I was wondering if the reps here could doing anything different? Probably not but it don't hurt to ask the reps here. thanks Shadowwalker.2015
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09-13-2023
09:00 AM
I sent a email about upgrade and I was told I could get a lot more data by upgrading . I was told to just go to my plan and change it. Each time I try to do that I get a message to contact customer care. I would just like to see what you offer. I would most likely get the 100gb. Because that would keep my price about the same. As my new price for the 30gb that I have now. Is there something on your end that is blocking me from upgrading from computer? I shut off all my ad blockers and other add ons. And still did not work. Or do I have to call? Thank you.
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08-07-2023
04:31 PM
1 Kudo
Hi, just a quick question. I have been on acp 30gb plan for a while. Just wondering if I can upgrade to larger plans. If so what would the new bills be? It looks like the plans cost less, if you get a new contract. I don't know if that works for pre customers or just new ones, or someone on acp. Thanks for your time. shadowwalker.2015
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06-01-2022
01:11 PM
Liz, OK If you check bill summary, It shows bill due 6/20/2022 -$90.92. Keep going down shows 4/21/2022-5/21/20222. $90.92 past due and the total due is $181.84 as our bill in mail states. So should I just Pay the $90.92 by 6/20/2022 and all will be fine? Thank you Herbert
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05-31-2022
02:45 PM
check # 2548 was mailed 0n 4/30/2022 $90.92 So by my understanding that should have been for may. And the new bill that we just got should be for june due by the 21st. and stating $181.84 and it is showing that the bill is due on 5/21/2022 and we just got the bill on 5/28/2022. My understanding is that we pay for the month in advanced? The bill is generated on 5/21/2022 or the 21st of each month so how can we pay it by the day it was generated on,when we get it in the mail a week or so later? we have the bank statement and check 2548 was cashed I hope this makes since. We should only owe for june $90.92. Thank you, herbert Cook
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05-28-2022
02:37 PM
I mailed out last month's bill on 4/30/2022 with a check. Due date was 5/21/2022.Today I got new bill and it shows I did not pay and is showing double. I have never missed a bill since i have had internert with you. Been a member since 11/21/2015. I always mail out bill with in a couple of days getting the bill. I checked billing and it is showing double. Thank You Herbert Cook
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02-24-2022
12:06 PM
I have the ebb/acp plan and I had 20 gb plan and upgraded to 30gb. Before the new plans rolled out. I am just wondering what will happen if and when th ebb/acp quits. I was told that i would go back to the 20gb plan. But i am seeing you don't offer that any more. So would i go up to the 45gb plan or stay at 30gb and what would the new price be. thank you
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11-30-2021
05:02 PM
1 Kudo
after getting account holder changed everthing should be fine now. i was approved for ebb. This should be a done matter thanks for all your help. Herbert
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11-30-2021
01:38 PM
The account holder now shows that i herbert cook is the one who's name is on the bills name. So there should not be a problem. with me getting the ebb applied. My mother gave all my info to the rep and I had to agree to the terms and conditions yesterday. If i have to call back to talk to a rep I will. Thanks In advance
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11-30-2021
12:48 PM
I am going to wait awhile and see if it does change. They said they would call back. I just figured the mods here do a better job than phone support.
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11-30-2021
12:21 PM
1 Kudo
I went under billing info and I was going to see if I could add my name to the account. when I got there it had all of my info as the person the bill name is in. So they must have changed it out of my mothers name to mine. which is fine and i clicked change, so now the bill comes in my name. So there should not be a hold up. Also they changed the plan to 30gb. Which is what we want but not with the ebb applied. Also it should be the 89.99 with a 1 year contract. And that is not showing up. So that may have been what the problem is. But was never told to change the billing name to mine.
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11-29-2021
03:43 PM
Same household The ebb site gave all info to hughes net. So It should have gone through. They Just told my mother there was a problem. never said what it was.
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11-29-2021
02:21 PM
1 Kudo
today I had my mother (account holder) call to upgrade to 30gb with new contract and apply for the ebb. my name is herbert cook and i qualify for the ebb. They could not find my application for ebb. so they got ahold of them and found the application. So then they had me give all info and read me the terms and condtions. Which i aggreed to. Then handed phone back to my mother who was told that there was a problem. Said they would get in touch with high ups. They said they will call back when they find something up. We would not have done the upgrade if we could not have the ebb applied to the new bill. What i want to know is what is the problem? And if not approved can i go back to the plan that we had. I just figured that since I was approved for the ebb I would take advantage of higher data and keep close to the old price we had. Thanks in advance Herbert cook
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03-11-2019
08:16 PM
I seen on the upgrade page that I can upgrade to a 30gb plan. For the same amount that I pay now for 20gb. My contract is ending on the 21st. The site says that I can pay 99.99 per month without a new contract. Or I can sign a new contract for 89.99. What I want to know if I am reading it right as 89.99 per month for the whole 24 month agreement. I don't want to sign up only to find out it is 89.99 for a limited time and not the whole 24 months. Thank you
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