About coreyellis1

Hi Coreyellis, yes I've received it. ... View more

Hello coreyellis1, I ran diagnostics on my end to see if there was any reason you were having difficulties. Everything did come back with positive results, so please let us know if you are still experiencing the same issue. ... View more

That's terrific, coreyellis1!  Like Gabe says, your neighbour will likely have similar speeds.    @coreyellis1 wrote: I personally am not having issues, speeds are still great. I am just asking for a neighbor that is interested in Hughesnet.      ... View more

Hello everyone,   I believe we can call this one closed. Keep in mind Wi-Fi boosters are meant for those who have poor signals in certain areas of their home due to distance from the router or the material of your home. If you are having performance issues even within just a few feet of the router or only at specific times of the day, a Wi-Fi booster more than likely will not resolve your issue. We also have a third party product category that you can use to discuss 3rd party routers, repeaters, extenders and boosters to get an idea of what is the best fit for you.    Another great tool to use is our HughesNet Mobile App. It has a built in signal checker that you can use to find areas where Wi-Fi signal is low or not there at all.   Have a great weekend! Amanda ... View more

I prefer "Opera" since it is reported to be the fastest web browser.  It also supports all of Chrome extensions.  The plus side of it is that it has it's own vpn built in and you can use it any time for added security. ... View more

Beam 62, gateway 13 , just tested on hughesnet speed test 40Mbs down . I am still throttled due to usage so evening tests are still 1-1.5 and thats ok. I understand that. Thanks ... View more

Hi Ohioan,   If you mouse over the orange system light in the SCC, you'll see that your speed is throttled because you're subject to the   Fair Access Policy. If you check your Usage Meter, you'll see that your monthly data allowance will reset in about 6 days, after which your speeds will return to normal.   Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.   ... View more

Service is again very terrible!  Tests continue to result in speeds less than 1MBPS.   After logging in I typically perform at least 3 tests so the techs can take a look.    A week ago the problems I have been having were escalated using ticket #108502319 and a few days later was told (I called again) a tech would be assigned by Thursday of this week (1/4/18).  However haven't received a call yet or a message.  Does anyone know if callbacks from a tech use a caller ID of "Toll Free Call"?  I rarely answer these calls as they are mostly spam, but did have one yesterday and today, but no message was left so have no idea what company called.  ... View more

@GabeU   Your apologetics would be rational if HughesNet's reputation with previous systems was any better. But they are well on their way to demonstrating that they're a company that can take an extraordinary piece of engineering like EchoStar 19 and wreck it in a matter of months.   ... View more

It looks like they are getting there!!! 😄 Signal is now back at 100+, currently "Associating" though it seems to be taking a while, but this is a VERY good sign! ... View more

Hughesnet just annouced service should be restored in a few hours!       ... View more

Hughesnet just annouced service should be restored in a few hours! ... View more

When someone is having a problem and lists their beam, that doesn't necessarily mean that beam is a having a problem.  A beam problem is multiple users on a given beam experiencing speed issues over an extended period of time.     Like Beam 55 and 68.   ... View more

Good morning Corey, Thanks for posting. Is this a constant thing? Are you getting ~2 Mbps even in the morning or daytime? Whenever you're most often experiencing slow speeds, please run at least 3 speed tests at that time; let's determine what speeds you're getting directly from the modem. Please follow the steps here to set up a testmy.net account, if you haven't one already, and run those tests: http://customer.kb.hughesnet.com/Pages/7001.aspx Most important points: -do the tests while directly connected to the HughesNet modem -use the 12MB test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername] I've already run remote diagnostics on your site, and despite you replacing the coax on your own, there's nothing out of the ordinary showing up in the results, but I will make note that the cable was replaced. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz ... View more

Hi Corey, If you don't mind can you please take a screenshot of the section and post it? You can use the snipping tool in windows to get the specific part so that no sensitive info is displayed.  Thank you, Chris ... View more

That is "up to" 150 kbps like Amanda says. I'd expect an average of around 100-125 kbps if trying to download something large while throttled. ... View more

Hello corey, All token purchases are billed to your account. They are also not used right away. Once you have bought tokens they stay in your token bank until you go into your account and "use" them. I hope this helps. If you have anymore questions or concerns feel free to let us know. Thanks, Chris ... View more

Hi Corey, It's been a week since we heard back from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Thanks, Liz ... View more

Ad and image blockers will help. ... View more

I just called in and told them that I wanted to be removed from autopay, and they customer service rep. set me up on paper billing. ... View more