About duke_mabank

duke_mabank · ‎08-02-2017

I treat all email as malicious if I don't request it so if it is phishing, thought you would want to know. Firefox message source below the email. Return-Path: <no-reply@hughesnet.com> Received: from smtp8.co1.qemailserver.com (smtp8.co1.qemailserver.com [162.247.217.58]) (using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)) (No client certificate requested) by mtaig-mac01.mx.aol.com (Internet Inbound) with ESMTPS id BDBC770000090 for <@aol.com>; Wed, 2 Aug 2017 16:26:05 -0400 (EDT) Received: from jwm4-app.az1.qprod.net (unknown [10.202.65.11]) by smtp8.co1.qemailserver.com (Postfix) with ESMTP id 25043C2850 for <@aol.com>; Wed, 2 Aug 2017 20:26:05 +0000 (UTC) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=qemailserver.com; s=qualtrics; t=1501705565; bh=fPYVphw3inOeWIHQ0GJg1kVlEApi+qjN3o/lkkUs7OI=; h=Date:From:Reply-To:To:Subject:List-Unsubscribe; b=V4ONPUhCL5PTrZ1Ql6msb2gLECZO69s85yXflb51mXitqxIzMqwiePKTtcvs0IItH xw5DWD9MAuBleJsUUhIGbRnR6rM15TOAhcHxmxPULsTWa+X/fY1aW5/dwXBQeTP0FK b4NW8ImUj9ijNvERBDdddKIdiIYLjHaeHYKVYcB0= Date: Wed, 2 Aug 2017 14:26:05 -0600 (MDT) From: HughesNet Corporate Management <no-reply@hughesnet.com> Sender: HughesNet Corporate Management <no-reply@hughesnet.com> Reply-To: HughesNet Corporate Management <research@hughesnet.com> To: Message-ID: <856850247.11493125.1501705565193.JavaMail.default@jwm4-app.az1.qprod.net> Subject: Feedback Request on HughesNet ECC MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_11493122_2109852104.1501705565084" X-QUMID: UR_068Y8q4PpPOAtBG-EMD_aXkOsO6rk8GxFfT-MLRP_d12Nu2pzArClYUZ-SV_3PNpsaguVUUW9N2 List-Unsubscribe: <mailto:abuse@qemailserver.com> x-aol-global-disposition: G X-AOL-SCOLL-AUTHENTICATION: mtaig-mac01.mx.aol.com ; domain : qemailserver.com DKIM : pass Authentication-Results: mx.aol.com; spf=permerror (aol.com: while processing the SPF record for hughesnet.com we encountered a fatal error.) smtp.mailfrom=hughesnet.com; dkim=pass (aol.com: email passed verification from the domain qemailserver.com.) header.i=@qemailserver.com; x-aol-sid: 3039ac1adec15982355d2fb2 X-AOL-IP: 162.247.217.58 X-AOL-SPF: domain : hughesnet.com SPF : permerror ------=_Part_11493122_2109852104.1501705565084 Content-Type: multipart/alternative; boundary="----=_Part_11493123_360980208.1501705565084" ------=_Part_11493123_360980208.1501705565084 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Dear Timothy, During the past several weeks, you found it necessary to=C2=A0escalate your HughesNet=C2=A0support issue=C2=A0beyond the standard support process to ou= r corporate office for resolution.=C2=A0 By responding to these few questions, we expec= t to improve support in our standard call center, preventing customers such as yourself from having to take more action to resolve your problem.=C2=A0 Just as a reminder, this survey will=C2=A0investigate=C2=A0why=C2=A0that es= calation was necessary=C2=A0and once escalated, understand your=C2=A0satisfaction with= =C2=A0the corporate office Executive Customer Care Agent that handled your recent case. Follow this link to the Survey: Take the Survey <http://hughes.az1.qualtrics.com/jfe/form/SV_3PNpsaguVUUW9N2?Q_DL=3DaXkOsO6= rk8GxFfT_3PNpsaguVUUW9N2_MLRP_d12Nu2pzArClYUZ&Q_CHL=3Demail> Or copy and paste the URL below into your internet browser: http://hughes.az1.qualtrics.com/jfe/form/SV_3PNpsaguVUUW9N2?Q_DL=3DaXkOsO6r= k8GxFfT_3PNpsaguVUUW9N2_MLRP_d12Nu2pzArClYUZ&Q_CHL=3Demail Thank you for your feedback.=C2=A0 HughesNet Corporate Management http://hughes.az1.qualtrics.com/CP/Register.php?OptOut=3Dtrue&RID=3DMLRP_d1= 2Nu2pzArClYUZ&LID=3DGR_5BViHaVIdnYpgfX&CLID=3DPL_abGahtAf48c5zkp&BT=3DaHVna= GVz%250D%250A&_=3D1 <http://hughes.az1.qualtrics.com/CP/Register.php?OptOut=3Dtrue&RID=3DMLRP_d= 12Nu2pzArClYUZ&LID=3DGR_5BViHaVIdnYpgfX&CLID=3DPL_abGahtAf48c5zkp&BT=3DaHVn= aGVz%250D%250A&_=3D1> ------=_Part_11493123_360980208.1501705565084 Content-Type: multipart/related; boundary="----=_Part_11493124_150019141.1501705565084" ------=_Part_11493124_150019141.1501705565084 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <html> <head></head>=20 <body>=20 Dear Timothy, During the past se= veral weeks, you found it necessary to escalate your HughesNet su= pport issue beyond the standard support process to our corporate offic= e for resolution.  By responding to these few questions, we expect to = improve support in our standard call center, preventing customers such as y= ourself from having to take more action to resolve your problem.  = Just as a reminder, this survey will investigate why th= at escalation was necessary and once escalated, understand your s= atisfaction with the corporate office Executive Customer Care Agent th= at handled your recent case. Follow this link to the Survey: <a href=3D"ht= tp://hughes.az1.qualtrics.com/jfe/form/SV_3PNpsaguVUUW9N2?Q_DL=3DaXkOsO6rk8= GxFfT_3PNpsaguVUUW9N2_MLRP_d12Nu2pzArClYUZ&Q_CHL=3Demail">Take the Surv= ey</a> Or copy and paste the URL below into your internet browser:= http://hughes.az1.qualtrics.com/jfe/form/SV_3PNpsaguVUUW9N2?Q_DL=3DaXk= OsO6rk8GxFfT_3PNpsaguVUUW9N2_MLRP_d12Nu2pzArClYUZ&Q_CHL=3Demail<= /span> Thank you for your feedback.  HughesNet Corpo= rate Management <img height=3D"25" src=3D"https://hughes.az1.qualt= rics.com/CP/Graphic.php?IM=3DIM_6GqRJrvRFevlK6x" style=3D"width: 164px; hei= ght: 25px;" width=3D"164"> <a href=3D"http://hughes.az1.qualtrics.= com/CP/Register.php?OptOut=3Dtrue&RID=3DMLRP_d12Nu2pzArClYUZ&LID=3D= GR_5BViHaVIdnYpgfX&CLID=3DPL_abGahtAf48c5zkp&BT=3DaHVnaGVz%250D%250= A&_=3D1">http://hughes.az1.qualtrics.com/CP/Register.php?OptOut=3Dtrue&= amp;RID=3DMLRP_d12Nu2pzArClYUZ&LID=3DGR_5BViHaVIdnYpgfX&CLID=3DPL_a= bGahtAf48c5zkp&BT=3DaHVnaGVz%250D%250A&_=3D1</a>=20 <img width=3D"1" height=3D"1" alt=3D"" src=3D"http://hughes.az1.qualtrics= .com/WRQualtricsContacts/Watermark.php?UID=3DUR_068Y8q4PpPOAtBG&EMD=3DE= MD_aXkOsO6rk8GxFfT&CGC=3DMLRP_d12Nu2pzArClYUZ"> =20 </body> </html> ------=_Part_11493124_150019141.1501705565084-- ------=_Part_11493123_360980208.1501705565084-- ------=_Part_11493122_2109852104.1501705565084--

duke_mabank · ‎07-26-2017

Gabe, Tell you the truth, i don't know anything about electricity and I assume a lot that is not correct. So, having said that, I misspoke about the 240 outlet. The laundry room has 2 standard outlets. One for a washer and the other for a dryer, at least that is what I assumed. The Hughesnet modem on the extension cord is plugged into the washer outlet. I'm sure of that much. According to Lowes website, a mid-size washer is 120 volts. No mention of amps. That outlet is protected by a 20 amp breaker. The other outlet I assumed was for a dryer but now I'm not so sure. The breaker labeled Dryer is on a tandem breaker. In other words, two(2) 40 amp breakers tied together by a little plastic thing. That beaker is off since I don't have a dryer or washer for that matter. I just plugged my electric drill into what I thought was the dryer outlet and it worked. So, where is the outlet for the dryer? I have no clue. I bought this place 7 years ago and that is the first time I thought to check it. I do have a question. When I was on Lowes website and looked at a mid-size dryer, listed in the specs was this VOLTS: 120/240. What the heck does that mean? Does it mean it will work on both? Guess I can call Lowes and ask them.

duke_mabank · ‎07-25-2017

I've got green check marks all the way across top to bottom for 48 hours in the diagnostics. I don't think it is anything I did but appears to be fixed.

duke_mabank · ‎07-24-2017

Hello Amanda, Last Friday I was about to hit send with the answers to your questions when I got a text from AllPro Satellites wanting me to confirm a Saturday Morning appointment. I called them and talked to Jonathan, the install manager. I described the problem I was having and told him I needed a few days to check some things on my end and if he would, put the appointment on hold which he did. The questions you asked about the power and if I was on a surge protector made me think that very well could be the problem. Because it has been on a 2160 joules Philips surge protector for 17 months, I thought I would try it direct to a power outlet. So, Saturday it went out briefly at 1:30 pm while I was streaming an internet radio station and by checking the diagnostics I saw that it went out for a few minutes early Sunday morning. Those outages are not a big deal to me and I though it was pretty much normal, so I thought my problem was in fact a faulty surge protector. Sunday, at almost the same time, about 1:30 pm it was going on and off for about 45 minutes. It has always been around that time of day. Friday It was out at 11:00 am but it seems to always be between 11 am and 2 pm which makes me think that it is on my end. And did I say that I put the modem direct to power? Well, it is on a 50 foot 16 gauge extension cord that is plugged into a laundry room outlet. That outlet is on a double breaker to make it 240. When I lost power in the 2 living room outlets back in May and moved the surge protector to the extension cord to the laundry room, that could have been the beginning of my problems. What do you think? Are extension cords bad for a Hughesnet modems?

duke_mabank · ‎07-20-2017

Aedan, the system light may have been out when you tried to communicate with my system. At 3:13 central time, I clicked on a link and nothing happened, went and looked at the modem and the system light was out but it came back on a few minutes later. We won't worry about it now, I still think it could be heat related. Maybe my modem is getting hot since my living room is 85 degrees and even though my modem is on a table with nothing around it, my a/c is working hard to cool.

duke_mabank · ‎07-20-2017

My ht 1100 has been doing the same thing, usually around 1-2 pm. I thought it may be outside heat temp. My modem doesn't feel hot but I turn it off for 30-60 minutes and system light and Internet comes back. I think yesterday it took longer. This seems to have started after the modem did some kind of an upgrade on 7/13/17. The strange thing about this, the menu item in the Advanced Menu where I saw the upgrade is not available now that everything is working. I'll pay more attention today, it has only been mildly irritating so far.

duke_mabank · ‎03-10-2017

I use the hourly history a couple times a day. Anyone found the hourly history?

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Date Last Visited	‎08-11-2023 01:49 AM

About duke_mabank

Is this real from Hughesnet corporate or malicious...

Re: Intermittent no system light on HT1100 modem

Re: Intermittent no system light on HT1100 modem

Re: Intermittent no system light on HT1100 modem

Re: No system light on HT1100 modem

Intermittent no system light on HT1100 modem

Anyone found the hourly history?