I really don't care to upgrade to Gen5 as a solution-no guarantee from hughes that it will work. Only a few seem to have this problem so not high on their fix list. I called Hughes tech support and they couldn't even understand what the problem was, if the modem reports normal there can't be a problem, right? Finally got them to refer me to Home Tech Support at a cost of $100 to me. We spent approx. 6hrs. on the phone. They logged on to my computer remotely and proceeded to check everything. They were very professional and very courteous. But after all that, they came to the same conclusion- my HughsNet would not download Win10 updates-they could not make it work. We all agreed the next thing to try was to replace the modem. Yesterday they sent a installer to replace the modem with the newer HT2000. This did not fix the problem. All system indicators on the modem are normal, but it still won't download a windows update. So after all this, I have spent $162.50 ($100 for Home Tech and $62.50 for installer) and I still have a system that won't update windows. I do have the newer modem but still on Gen4 system. Bottom line, this has got to be a problem with Hughes system and engineering needs to fix it. A internet service that won't update windows 10 in this malware infested internet age makes the system practically useless. If this is not corrected very soon I will be cancelling my service. I can't believe that only a very few of us are having this problem.
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