I certainly hope that all that time and work is not necessary with Hughes. I too, have been very disappointed in my service, and today is my one week anniversary with Hughes (Happy Anniversary to me!). I have had issues with VERY slow service. But performing all of these tests should not be necessary. I have tested my internet with the Hughes phone app, and it tests "Excellent" on the app. I have a Google (brand new) mesh router that actually increases my speed when I use it with my router. My Google app rates the speed as "Slow, but good enough for web use". The speed meter on the Hughesnet site while connected via my Google router is: Download: .06 mps, Upload .20mps. Connected directly with my Hughes router: Download: .13mps, Upload: .30mps. This is horrible! I also can't use my MagicJack phone service that is prepaid for two years, and the PC Essentials program will not work with my computer. Support was called last night and they basically told me to uninstall, reboot, reinstall- then hung up on me. I did that three times, and each time downloading the program took almost 12 minutes each time. This is just insane to me. I don't see how I am going to stay with Hughes - thankfully, Spectrum told me that if I am not happy after 30 days with Hughes they will gladly buy out my contract to get me back. That is looking more and more enticing as each day goes by. I never had to even think about all of this before. I fired up my system and it just worked - and worked well. I wish you all the best of luck with this. I am going to call again tomorrow and see what can be done, but I'm about done here. It's been too much, too stressful and way too much work to get internet that works. I'll gladly pay Spectrum more not to have all of these hassles. The grass is certainly not always greener on the other side!
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