TampaGal
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Joined 8 years ago
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Re: HughesNet Gen5
Well tonight I called twice and either got hung up on or the call dropped. I went on line, and after my speed being great Saturday tonight is horrible! I tested on testmynet and speeds were at 132kbps - 184 kbps with one instance of over 300kbps. I tried posting here and the internet dropped twice. I really want to switch to Gen5 and if that works get voice service added, but if this is going to be typical I'm best off terminating, despite the fees. I had to post this from my phone since internet is not working solid. I'm in Tampa, Florida, with clear skies, warm temps, and a very direct view of the sky. Something happened for the weekend speed to be so good, then get so bad now. What's the deal? Isthis normal?? Been with Hughes since 3/7 and all I can say is OMG! :(5.3KViews0likes1CommentHughesNet Gen5
I tried to call yesterday about changing from my Gen4 plan to the posted Gen5 service special of Gen5/20gb @ $49.99 per month and got hung up on. Is this normal? If it can be done, lets do it. If not just let me know - don't hang up. I love that when I complained about my speed something was done. I now am running at a good speed. I asked about that, too. I am interested in knowing what was done to correct that. Really curious, not complaining.5.4KViews0likes6CommentsRe: HughesNet Gen5
I must have been already moved to Gen5 because I spent over an hour on the phone with tech support Thursday night trying to resolve my slow speed issues and today they were supposed to call me back to do further testing. They have not called me, but I went online to test again, and my speed is much faster. Now I just need to call and see if they can move me to the $49.99 20G price plan. That is less than I'm on now and I already have the Gen5 router. After all I've been through I don't see why they would not do that for me.31KViews0likes4CommentsTECH TIME
I want to say thanks to Hughes tech support. Every time I post I get a call. Thats awesome! I have speed issues and I hope they can figure this out because I hate cancelling service, not to mention the fees to do so. I don't think my problem can be resolved but after over an hour tonight, I feel confident that the TS folks will leave no stone unturned in trying to get it going. We'll be back at it Saturday and hopefully I will have good news to report.Re: if been having problems how can I get out of contract without early termination fees is there a way
maratsade, yes Verizon is VERY expensive here and their customer service is horrible! I also have a pre-paid VOIP phone service that I can't use with Hughes and I watch movies with my Fire TV Stick, and those options being out are not making me at all happy. My room mate has a limited minute cell plan and is on a strick budget so he is not happy now either since he may end up with no phone use within the next few weeks. He is disabled and if he has an emergency and can't call out, that would be horrible. I think he can still dial 911 with no service, but am not sure. Either way, he is not loving this, either. I am glad that you are satisfied with Hughes! I had hoped I would be too. Everyone has different needs and methods with which they use their service. It's good to hear from you - enjoy your weekend!8KViews0likes0CommentsRe: if been having problems how can I get out of contract without early termination fees is there a way
maratsade, Yes. I switched from Spectrum after they bought out Brighthouse. I had Brighthouse for years with no issues, cancelled when I moved. I ended up at the same house years later and called them back out. I got them back, and was extremely satisfied with them, and they were able to use the original cable they already had here to hook me back up. Spectrum came along and my bill went up by $20/month. I talked them down and my very next statement they were telling me they were raising me again. So that is when I found Hughes. My community has no Fios, so there are not a lot of other options. But I will be happy to pay the higher price for Spectrum than to put up with this service. They told me whenI called to disconnect, to let me know if I am unhappy (I have to wait 30 days with Hughes) with the new provider because they would buy me out. I am sure if they will do that, others will too. You have to ask, and most people don't. Good luck!!28KViews0likes2Comments