About graftonj101

How are your comments any help? If you are not here to try and help, please keep your comments to yourself ... View more

WE DO live with the linits of satelite internet, WE HAVE NO CHOICE....THE problem is CUSTOMER SERVICE....UNDERSTAND??? ... View more

Hal, Can I PLEASE get a responce from you? I sent a PM over a week ago and nothing ... View more

I never checked on it while out of the country, had no way to do it and I have no Apps on my phone to do it   And what about getting a better deal on my service?? I HONESTLY feel that $71.00 a month for this type of service is outragous!!! And I also see that new customers are now getting the same service for $49 a month?? ... View more

Thanks GabeU,  Regarding billing.....My bill has ALWAYS been $71.00 every month, with the exception of a promotion which lasted 3 months, THEN I was over billed for $91.00. As for the data usage when I was in China. Everything was shut off and there was no power what so ever to my computer, modem or anything else except for a couple inside lights....This happened twice and I was still charged for data usage. I also completely understand that satallite internet is the most unreliable service out there and outages happen. It's unavoidable. But it's my only option because of where I live. I am just very frustrated by the lack of customer service I have received and the fact that I pay $71.00 for the second lowest sevice you provide. It reminds me of the old dial-up service I had 20 years ago! GabeU, I really do appreciate your help and all the work you put into explaining things, but to be honest, I know if I call that same number and get another person in the Philippines, I will only get the same answers as before and NO help.....THAT is the most frustrating part of all this and I am really over it ... View more

Thank you Hal, I have sent you a PM ... View more

I have been over charged $20 one month, it shows me using data even when my computer is shut down and I am out of the country, my service is in and out all the time....satellite, I can understand that, but when it's clear, sunny and no wind? the service is VERY slow, so bad that I can't tell when my monthy allowence has been used up.....no difference I was also told by email that I would get a call back to help me out, but NOTHING. I was also told they would give me a better deal, but when I called customer support all they offered was to upgrade me, charge me more money and sign another two year contract I pay $71.00 a month now and when I checked the same service option they only charge $49.00?????  I have NEVER got a good answer, or help from anyone......my case number is 113455227 ... View more