graftonj101
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Re: FRUSTRATED with customer service
I never checked on it while out of the country, had no way to do it and I have no Apps on my phone to do it And what about getting a better deal on my service?? I HONESTLY feel that $71.00 a month for this type of service is outragous!!! And I also see that new customers are now getting the same service for $49 a month??12KViews0likes1CommentRe: FRUSTRATED with customer service
Thanks GabeU, Regarding billing.....My bill has ALWAYS been $71.00 every month, with the exception of a promotion which lasted 3 months, THEN I was over billed for $91.00. As for the data usage when I was in China. Everything was shut off and there was no power what so ever to my computer, modem or anything else except for a couple inside lights....This happened twice and I was still charged for data usage. I also completely understand that satallite internet is the most unreliable service out there and outages happen. It's unavoidable. But it's my only option because of where I live. I am just very frustrated by the lack of customer service I have received and the fact that I pay $71.00 for the second lowest sevice you provide. It reminds me of the old dial-up service I had 20 years ago! GabeU, I really do appreciate your help and all the work you put into explaining things, but to be honest, I know if I call that same number and get another person in the Philippines, I will only get the same answers as before and NO help.....THAT is the most frustrating part of all this and I am really over it12KViews0likes3CommentsRe: FRUSTRATED with customer service
I have been over charged $20 one month, it shows me using data even when my computer is shut down and I am out of the country, my service is in and out all the time....satellite, I can understand that, but when it's clear, sunny and no wind? the service is VERY slow, so bad that I can't tell when my monthy allowence has been used up.....no difference I was also told by email that I would get a call back to help me out, but NOTHING. I was also told they would give me a better deal, but when I called customer support all they offered was to upgrade me, charge me more money and sign another two year contract I pay $71.00 a month now and when I checked the same service option they only charge $49.00????? I have NEVER got a good answer, or help from anyone......my case number is11345522712KViews0likes14CommentsFRUSTRATED with customer service
I have tried and tried contacting your "customer service" through emails and phone calls. The emails never address my issues and when I call for help I get someone in the Philipines who can barely speak English and is NEVER any help. I have also tried online chat and it NEVER works. I am OVER it and about to cancel my service and look for a new one. CAN ANYONE HELP ME??????12KViews0likes18Comments