Forum Discussion

cybercycle1's avatar
cybercycle1
Junior
4 years ago

Web Acceleration Not Supported

When investigating my slow web speed, I found that Web Acceleration (WA) is "Not Supported" on my Gen5 system.  I have reverted to using my cell phone to connect to the web.  I checked the WA setting...
Performance
web acceleration
  • Liz's avatar
    Liz
    4 years ago

    Hi all,

     

    “Web Acceleration Not Supported” is a normal condition.  Hughes continuously updates configuration and technology to maximize user performance.  Web Acceleration technology developed by Hughes accelerates non-secure (HTTP) web browsing by pre-fetching certain content, minimizing the impact of the round-trip delay over the satellite.  However, the vast majority of web content is now secure (HTTPS), so Web Acceleration has no benefit for most web browsing. Hughes is turning down the Web Acceleration components in certain areas to evaluate the performance impact, if any, as part of our normal network maintenance and optimization.

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

What beam are you in? 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    Thank you. Beam 68 here, and I asked because I thought maybe it was a beam thing, but it appears to be more widespread than that.  

    • Danny89's avatar
      Danny89
      Junior
      4 years ago

      Yeah, im Beam 84. Im not sure what to think since as of right now, nothing I do that seems to be effected by web acceleration being down, is do anything wrong. But ive also been in a horrible throttle

      Definately something interesting, I wonder if there was a recent modem update?

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        I didn't know anything was happening until you and cybercycle mentioned it.  Things seem to be working fine right now (knock on wood).  Not sure what causes what we're seeing, but I hope whatever it is, it gets fixed soon.  :)

         

        EDIT: looks like reps are in our midst. The threads have been merged. :)

    • cybercycle1's avatar
      cybercycle1
      Junior
      4 years ago
      maratsade wrote:

      Thank you. Beam 68 here, and I asked because I thought maybe it was a beam thing, but it appears to be more widespread than that.  

      I agree....it seems to be wide spread.  I'm guessing it might be a recent HN program download that may have caused the issue.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        Is it affecting your experience at all? I haven't noticed anything different. Everything seems to be working for Danny too. 

         

        cybercycle1 wrote:

        I agree....it seems to be wide spread.  I'm guessing it might be a recent HN program download that may have caused the issue.