About rosiecoop

@ConnieT   To be honest, they may need you to run more tests as the tests were not run with the requested protocol of the manual 25MB test size for the Download tests.   The auto test can be innacurate, which is why they request the Download tests be run using the 25MB test size.  The 25MB test size runs for long enough and gives them an accurate result.      Though they may not need them, if you choose to run some Upload test you should use the manual 4MB test size for those upload tests.      Manual 25MB test size for Download Tests. Manual 4MB test size for Upload Tests.        Just for a little levity, and though it's not normally quite this extreme, this is what can happen when using the auto test for download tests...   https://community.hughesnet.com/t5/General-Discussion/This-is-why/m-p/81115#M509   A tad bit crazy.  🙂         ... View more

@C0RR0SIVE wrote: Then why not open a complaint on the tech support?   I have before, and the diagnostics are all green across the board.  ETA: I've had the same issue since Gen 5 was installed, but the diagnostics show everything's functioning within normal parameters.  So it's a bit of a puzzler and it may be something I have to live with.  I keep hoping one day it'll fix itself. LOL ... View more

At the request of @Amanda, I have created a new thread about the Gen5 issues I'm seeing:   https://community.hughesnet.com/t5/Tech-Support/Gen5-modem-webcam-compatibility-modem-dropouts/m-p/80091#M56830   ... View more