I was told I could use my own router by the guy who signed me up and that I could save myself some money from the lease fees. They told me to have the people set everything up and then call customer service to setup my own router. I confirmed numerous times with him, I'm sure it's recorded. However, customer service has absolutely no idea what I'm talking about. They actually didn't even understand what I meant when I said my combo router, which is the exact same as their modem/router combo, is what I want to exchange because I can't even get my router to connect to my smart tv in a 26 foot travel trailer and the Hughes combo is literally 5 feet away from my tv. Lmfao So ridiculous. I've had nothing but connectivity issues since literally day one - probably 6+ calls within the first week? Never a resolution. Once I was told that the weather in my area was causing an issue, yet it was clear skies as far as the eye can see and I'm in a completely open area without any buildings near me at all that could obstruct signal. I took a picture of it because I thought it was hilarious that literally telling the rep how the weather was and having the ability to even confirm online that my location was clear - they still blamed that for terrible speeds that were BELOW 1 MB, regularly. They told me service here would be great and that streaming and gaming would be perfect without issue. I gave up on streaming Netflix after the first month. Tried for a couple episodes with low quality settings a couple weeks ago and only got through one episode before having issues and eventually not streaming at all. Smh. I never, EVER had any of these issues with Charter OR Wave Broadband. Ugh, I miss both of those companies so bad. I had unlimited high speed at 60mbps with Charter with NO CONTRACTS and it cost me WAY less. I think I had maybe 1 issue with them in the 5 years they were my provider and they rectified it. Wave was 1200 gigs a month with 50mbps, no contracts and I never even touched my max. 200 gigs were free and I again paid way less. I got stuck with Hughes because of where I moved. I'm literally thinking about moving just to get a better internet service because I'm a remote worker and this service has me in trouble at work after 6 years of never being talked to. Charter Spectrum does contract buy outs up to $500. Maybe check to see if that service is offered in your area?
... View more