MrCRJP
Freshman
Joined 8 years ago
User Profile
User Widgets
Contributions
Please run site diagnostics
Hello! For a few weeks, our service has seen some substantial slowdowns and interruptions. It never goes out completely, but we do see time outs and similar interruptions fairly regularly. I suspect that a tree has grown sufficiently to be in the line of sight for the satellite, so I flew our drone up to the dish and aligned it to get a visual. It does seem that one or more trees are now getting in the way. This situation wasn't going on in the spring, so I think it's the foliage which is causing the problem. Can someone look at the historical data on our modem in order to see if we're getting a lot more retransmissions and dropped packets now compared to, say, 3 months ago? I would hate to cut this tree down if it's not the actual problem. Thanks!Solved2.2KViews0likes1CommentModem light setting?
Ok, this might be a weird question, but does anyone know of any secret settings that I could use to turn off the lights on our modem? We had our dish location moved, and now the modem is in our bedroom, but I need to power it down each night because the lights bother my wife. Thanks in advance!2.5KViews0likes3CommentsRe: Slow or dropping connection
Unfortunately, we're not able to get numbers until I get home from work, because something didn't work on the speed test site for her. Even more unfortunately, we're almost certainly going to go over on our phone data plan this month as a result of all this. Hopefully something has changed, and we'll now see better speeds most of the time on the Hughesnet service. I'll post an update about how it's looking when I get home.5KViews0likes0CommentsRe: Slow or dropping connection
She was just reading forums on some web sites via WiFi using Chrome on her phone. Everything would either not load at all, or load after a long delay with broken elements on the page. She's not very tech savvy at all, and is being kept very busy today by our baby, so I may not be able to get any results until I get home. Did anything change with our configuration, or does it just happen to look good right now?5KViews0likes6CommentsRe: Slow or dropping connection
Ok, thank you. This morning, I was able to browse text websites a bit, but was unable to even load a speed test site, or download a podcast. I saw 30-40% packet loss when I ran the connectivity test. I'm at work now, and my wife is being forced to use her phone's data connection, since our Hughesnet connection is currently unusably slow. I do hope we're able to work out the root problem here, because this experience is quite frustrating. Thank you for your help!5KViews0likes9CommentsRe: Slow or dropping connection
Oh shoot, I just now saw your post after rebooting the modem several times, including a power cycle, and resetting the MBX to clear a 30.1.1 error. Earlier in the day, my wife was seeing very slow speeds, and tonight I've been seeing speeds as low as 150Kbps. There was one burst where I saw over 9Mbps on a speed test, but that was very isolated. Please continue to monitor, as we're not out of the woods yet.9.4KViews0likes11CommentsRe: Slow or dropping connection
Thank you for the tokens and the resolution here. I'll be sure to post again if anything changes. I think GabeU might be on to something about our location being on the transition point between two beams. Thankfully, the new gateway seems to be doing what we need. In response to MarkJFine, the power supply is something I don't quite understand about satellite modems. When we first had our install done, the installer was hesitant to connect the power supply to our UPS. I didn't understand this; Shouldn't a UPS or filtered power strip provide stability against the power variations which would otherwise cause problems? Plus, our UPS produces a true sine wave when it switches to battery.. If it was the more blocky DC/AC conversion of a conventional UPS, I could understand the problem. Either way, we operated just fine on the UPS for 14+ months until this problem cropped up.. Ironically, when I pulled the power supply from the UPS and connected it directly to the wall outlet! We also have some tree limbs which might now be starting to cause a problem, although there are no leaves on the limbs any more, of course. I may look into doing some additional trimming in the spring just to eliminate this. We took down about 10 trees this last spring to clear the skies for our Dish service! Again, thank you to everyone who has replied. I'm going a bit verbose here in case any other customers stumble across this thread, so that maybe they can glean a solution from it. :)9.4KViews0likes0CommentsRe: Slow or dropping connection
I called the support number on Thursday, and they gave me case ID 116869955. The last thing the first level tech did was to get the advanced tech to change my gateway. It's nowJ2OMA013HNSIGW0101, to answer your question. They said that this should hopefully fix the problem within 24 hours; That does appear to be the case. It was a little bit discouraging at first, though, because we still saw tons of packet loss and very slow speeds yesterday morning, but by yesterday evening, the connection was quite solid. All of this testing and troubleshooting burned through the last of our data for the month, unfortunately, but even in the degraded state during normal hours, we're seeing much faster speeds now. Thanks to everyone who has read and replied on this thread!9.4KViews0likes2CommentsRe: Slow or dropping connection
As of this morning, we're dead in the water again. I powered down the modem while eating breakfast, since we couldn't get anywhere with the connection. Powered back up, still no good. I connected a laptop via Ethernet, also no good. Went into system control center on the laptop, we see all green on there. Ran the connectivity test, 60-90% packet loss. Is it possible that we have developed a line of sight problem? The dish is on the north side of our house, free standing on a pole about 40-50 feet from the house, pointed over the roof. We have a single story ranch style house. The dish worked fine all last winter pointed in this way, regardless of snow pack on the roof. We even took down many trees just south of the house over the summer. What might cause this situation where the hardware and firmware looks fine, but we're suddenly seeing significant packet loss?9.5KViews0likes4Comments