About MrCRJP

I'm seeing speeds the 30's wireless and almost 50 wired. This is looking much better! But.. was anything change, or does it just happen to be great right now? Thanks again for the help. ... View more

Unfortunately, we're not able to get numbers until I get home from work, because something didn't work on the speed test site for her. Even more unfortunately, we're almost certainly going to go over on our phone data plan this month as a result of all this.   Hopefully something has changed, and we'll now see better speeds most of the time on the Hughesnet service. I'll post an update about how it's looking when I get home. ... View more

She was just reading forums on some web sites via WiFi using Chrome on her phone. Everything would either not load at all, or load after a long delay with broken elements on the page. She's not very tech savvy at all, and is being kept very busy today by our baby, so I may not be able to get any results until I get home.   Did anything change with our configuration, or does it just happen to look good right now? ... View more

Ok, thank you. This morning, I was able to browse text websites a bit, but was unable to even load a speed test site, or download a podcast. I saw 30-40% packet loss when I ran the connectivity test. I'm at work now, and my wife is being forced to use her phone's data connection, since our Hughesnet connection is currently unusably slow. I do hope we're able to work out the root problem here, because this experience is quite frustrating. Thank you for your help! ... View more

Oh shoot, I just now saw your post after rebooting the modem several times, including a power cycle, and resetting the MBX to clear a 30.1.1 error. Earlier in the day, my wife was seeing very slow speeds, and tonight I've been seeing speeds as low as 150Kbps. There was one burst where I saw over 9Mbps on a speed test, but that was very isolated. Please continue to monitor, as we're not out of the woods yet. ... View more

Thank you for the tokens and the resolution here. I'll be sure to post again if anything changes. I think GabeU might be on to something about our location being on the transition point between two beams. Thankfully, the new gateway seems to be doing what we need. In response to MarkJFine, the power supply is something I don't quite understand about satellite modems. When we first had our install done, the installer was hesitant to connect the power supply to our UPS. I didn't understand this; Shouldn't a UPS or filtered power strip provide stability against the power variations which would otherwise cause problems? Plus, our UPS produces a true sine wave when it switches to battery.. If it was the more blocky DC/AC conversion of a conventional UPS, I could understand the problem. Either way, we operated just fine on the UPS for 14+ months until this problem cropped up.. Ironically, when I pulled the power supply from the UPS and connected it directly to the wall outlet! We also have some tree limbs which might now be starting to cause a problem, although there are no leaves on the limbs any more, of course. I may look into doing some additional trimming in the spring just to eliminate this. We took down about 10 trees this last spring to clear the skies for our Dish service! Again, thank you to everyone who has replied. I'm going a bit verbose here in case any other customers stumble across this thread, so that maybe they can glean a solution from it. 🙂 ... View more

I called the support number on Thursday, and they gave me case ID 116869955. The last thing the first level tech did was to get the advanced tech to change my gateway. It's now J2OMA013HNSIGW0101, to answer your question. They said that this should hopefully fix the problem within 24 hours; That does appear to be the case. It was a little bit discouraging at first, though, because we still saw tons of packet loss and very slow speeds yesterday morning, but by yesterday evening, the connection was quite solid.   All of this testing and troubleshooting burned through the last of our data for the month, unfortunately, but even in the degraded state during normal hours, we're seeing much faster speeds now.   Thanks to everyone who has read and replied on this thread! ... View more

As of this morning, we're dead in the water again. I powered down the modem while eating breakfast, since we couldn't get anywhere with the connection. Powered back up, still no good. I connected a laptop via Ethernet, also no good. Went into system control center on the laptop, we see all green on there. Ran the connectivity test, 60-90% packet loss. Is it possible that we have developed a line of sight problem? The dish is on the north side of our house, free standing on a pole about 40-50 feet from the house, pointed over the roof. We have a single story ranch style house. The dish worked fine all last winter pointed in this way, regardless of snow pack on the roof. We even took down many trees just south of the house over the summer. What might cause this situation where the hardware and firmware looks fine, but we're suddenly seeing significant packet loss? ... View more

Well, again, thank you for your help. It's working at this point, but sometimes still very slow loading elements. This isn't just the latency overhead, since we're accustomed to that. What can we do on our end, other than power cycling the modem and of course keeping snow off the dish? Are any of the steps you took repeatable by the end user? I do like the service when it's working properly. The latency isn't a big hassle, and the speeds are good. I'd just like the experience to be consistent. ... View more

Sorry I didn't respond earlier. I'm actually at work, and it's my wife who was online! I've asked her to verify that things are working properly now ... View more

Yeah, I feel a bit silly having used that term.. I was thinking of it in terms of the gateway as viewed by a client inside the LAN. I'm thinking the gateway in your diagram is the one running BGP. 🙂   This morning, the connection seemed to be OK, but then it fell apart again. I needed to go back to the IP address of the modem rather than systemcontrolcenter.com, since the modem had also apparently lost its DNS mind as well. Is there a chance that doing a factory reset on it might clear up the problems? ... View more

Thank you for the reply, and for getting someone to look into it for me. After fiddling with it earlier tonight, I powered the gateway down for at least 15 minutes. After turning it back on, we seem to be doing better. It would still really help to get some certitude regarding the cause of the problem, if possible. We've dealt with this before, but never for such an extended period. It honestly scares me a little, because we opted to buy the hardware outright rather than lease, so I'm worried about what happens if the gateway eventually fails. We've only had the hardware for about 14 months now. Thanks again for your help! ... View more