HughesNetSucks4
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Re: Hey Amanda, here I am, let's chat.
It's not spam if i have a legitimate complaint and interest in a forum thread with similar issues to my own. That's absolutely ridiculous and a great example of a big company attempting to censor and silence the voices of those who have been wronged by them.7.5KViews1like2CommentsRe: Hey Amanda, here I am, let's chat.
Ever heard the saying, "the squeaky wheel gets the oil"? I'm the squeaky wheel. I've been quiet, followed the rules and waited for resolution for months, and nothing has helped. This is the first time I've actually gotten the attention of anyone at HughesNet or been able to chat with anyone other than a customer service rep in another country, so I'd say I'm making progress. Mygoal is not to make friends with others in the forum, it is to have my needs met. Glad to hear you're satisfied customer, but I'm not, and as I've said, I'm going to keep doing exactly what I'm doing until someone in customer service credits my account for the $325 cancellation fee they charged me. It's pretty darn simple.7.5KViews0likes5CommentsHey Amanda, here I am, let's chat.
As you instructed on Twitter, here I am. Ive talked to your customer service people until I'm blue in the face and I want my $325 cancellation fee reversed. I will not stop the Twitter talk until you reverse it, and all your millions of unhappy customers can join me on Twitter to share their stories.8.6KViews0likes14CommentsRe: Customer with extremely poor service
Hey look! More arrogance and sarcasm from people in the company who are supposed to help and support their customers, whether those customers are angry AF or shooting rainbows out their back sides! If all of you don't want negative comments running RAMPANT regarding HughesNet service, you may want to start pumping more funds into products that actually work, AND more customer service training, starting with all of you on this forum. What would HughesNet be without their customers? NOTHING! You owe those customers nothing but RESPECT & going through this forum reading your responses is just DISGUSTING. I hope every jaded customer continues to complain and vent and spread the word until someone higher up at your company finally GETS IT, fires you all, and completely revamps its company culture. You're all really horrible and i can't believe you responded to a paying customer this way!11KViews9likes10CommentsRe: Hey Amanda, here I am, let's chat.
Well, customers ARENT getting help from the company, obviously. We are frustrated, and angry, and we are talking. I've gone through thread after thread here, seeing customers who are at their whits end, first taking to the phones, getting no help, coming here, still getting no help. I've noticed a common thread among most of you customer service people...arrogance. No one legitimately CARES that there's a real problem here with your product, and the way your customers feel. A company can only last so long like that before it implodes.8.5KViews0likes6CommentsRe: Hey Amanda, here I am, let's chat.
I understand there are normally no guarantees, which is why this girl's choice of words surprised me. <br>Regardless of whether or not there are guarantees, a company should offer a product that works. If it doesn't work, they should offer a solution. If they can't offer a solution, they should allow you to part ways without penalty. <br>In no way should a customer be penalized like this. <br>There's obviously a good reason why HughesNet had to pay out in a massive cl a s s act io n la w suit in 2012. <--- (haha....wow.... those words are not permitted in this community! My comment got vetoed! Sensitive much?! Don't want people to know about it?!?!) With as many upset customers they currently have (and you've got to know this), they'll be very lucky to escape another one.8.5KViews0likes8CommentsRe: Hey Amanda, here I am, let's chat.
Hi, Corrosive. My story is similar to many other HughesNet customers. I called HughesNet to gather information about their service. On the phone, the salesperson painted a rosey picture of their service, and use the words, "I GUARANTEE you'll be happy with HughesNet." Well, I wasn't. And my calls to tech support started soon after my service began. I was unable to visit essential websites at time because pages wouldn't load, couldn't watch streaming media because it was so slow, at times it just did not work at all, we would even have to turn off wi-fi on all our phones upon entering our home to make a feeble attempt to get websites to load. Customer service was never able to help fix my problem even after checking speeds, trouble shooting, etc, and they never offered any suggestions beyond the phone call. No offers to have anyone come out to check things. In fact, they concluded "you must be having bad weather" when it was sunny and 75 degrees! We finally got so fed up, we had another company dig and bury cable underground all the way to our home from the nearest town! That's some major frustration, by hey....what else do you do when you need internet to run your business, and HughesNet's oversees customer service reps WILL NOT help you, WILL NOT transfer you to someone who can?! My husband called twice to cancel service and they wouldn't allow him to bc it was in my name, even though I had added him to our plan not once, but TWICE. I called again, finally, myself, to cancel and to explain my frustrations one last time to what I had hoped would be a sympathetic ear...and I had another rude person overseas tell me i was lying basically, slap me with a $325 termination fee, refuse to let me speak to a manager or anyone in the US that I could understand, and rudely tell me "ITS NON NEGOTIABLE!" I was guaranteed service that I'd be happy with....not just told, but "GUARANTEED" by the salesperson who signed me up. I entered into this contract, and HughesNet failed to fulfill their guarantee, and they abandoned me, their customer, leaving me with few options. Therefore, CORROSIVE, I feel my $325 fee should be reversed.8.5KViews2likes10Comments