Hey Amanda, here I am, let's chat.
As you instructed on Twitter, here I am. Ive talked to your customer service people until I'm blue in the face and I want my $325 cancellation fee reversed. I will not stop the Twitter talk until you ...
Forum Discussion
Interesting story, as there are no guarantees with service... I am sure once Amanda has your records pulled and investigates, if found in your favor for any reason, she will reverse the cancelation charges on your account.
I understand there are normally no guarantees, which is why this girl's choice of words surprised me. <br>Regardless of whether or not there are guarantees, a company should offer a product that works. If it doesn't work, they should offer a solution. If they can't offer a solution, they should allow you to part ways without penalty. <br>In no way should a customer be penalized like this. <br>There's obviously a good reason why HughesNet had to pay out in a massive cl a s s act io n la w suit in 2012. <--- (haha....wow.... those words are not permitted in this community! My comment got vetoed! Sensitive much?! Don't want people to know about it?!?!) With as many upset customers they currently have (and you've got to know this), they'll be very lucky to escape another one.
Actually, such things wont happen anymore as everyone is bound to Arbitration. You will find that many words are not allowed here, as they cause issues. This website is geared towards helping customers, not geared towards starting things against the company.
- Well, customers ARENT getting help from the company, obviously. We are frustrated, and angry, and we are talking. I've gone through thread after thread here, seeing customers who are at their whits end, first taking to the phones, getting no help, coming here, still getting no help. I've noticed a common thread among most of you customer service people...arrogance. No one legitimately CARES that there's a real problem here with your product, and the way your customers feel. A company can only last so long like that before it implodes.
