Hi TKay,
The locked symbol means that no new comments or replies can be added to a thread. Generally this is done if a poster doesn't return for a week or longer. Posts over a year old are currently in the processed of being locked to prevent inadvertent revival of outdated information. Hope I answered your question!
Thanks,
Amanda
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Hahaha, aw thanks TKay, I really appreciate you taking the time to post some positive feedback. I'm glad we were able to help (our billing team did the heavy lifting!). Don't be a stranger if you have any other concerns, the community is here to help. Enjoy the weekend!
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You're very welcome TKay, I'm glad you found the community so we could sort this out for you! Feel free to drop by again if you have any other concerns.
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