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127
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| Date Last Visited |
08-19-2022
08:38 PM
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05-14-2022
05:20 PM
1 Kudo
Your signal level is only 50. You need to call in to support and get a tech out to repoint dish. It might be working now.. But will go out again..
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12-23-2021
02:11 PM
2 Kudos
Sorry, You had a bad experience with Satin Satellite. I work for them. But I work farther north. I will get in contact with the owner and see if we can get this resolved or you. Could you please private message me your account number, and we will look into this. Jessie works in Santa Barbara and San Luis Obispo counties. I work in Monterey and San Benito counties.
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08-23-2021
06:55 PM
4 Kudos
The service loops are required by HughesNet and the tech has to take pictures of it. By the looks of it, he did a really clean looking job to.
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07-11-2021
10:50 PM
2 Kudos
Your "playing" with the dish more than likely made it worse. There is no way you can accurately point it.
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07-03-2021
06:11 PM
1 Kudo
Cable error can be the modem or the radio or the cable. A tech needs to come out to figure out which it is.. Only way to tell is onsite..
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02-12-2021
08:11 PM
2 Kudos
When the modem does that. It means there is a short. Either in the coax,Ground block or radio...
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01-20-2021
11:04 PM
2 Kudos
The only app is called Oasis for pointing HNS. The only place to get it is on Hughesnets tech portal site.. And you have to sign in to it has a tech to get it. There is what's called a dapt meter. But it is strongly suggested to not use it.. You have to do a reinstall when you use it. And if a SBC file has changed (which they do often) you are out of luck. Best thing is get the extra insurance. If you are in a hurricane area..
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01-15-2021
05:53 PM
2 Kudos
I install Hughesnet.. I see it a lot on the chromebooks.. Only the 5g works on most.. I have no idea what causes it.. But I think it is on the schools end..
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08-19-2020
08:33 PM
1 Kudo
Tim, I do not need directions. Been to your house before.. I will be there around 8:00
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08-17-2020
09:01 PM
That probably means you are close to HWY 25. We call that area the Bermuda Triangle. You can get 54,55 or 70. The best one for that area is beam 70..
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08-16-2020
04:54 PM
For the King City area and beam 70 and a .74 dish. 60 to 70 is normal in that area. Now. Depending on where you are at in King City. North or south. It could be moved to beam 54..
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08-15-2020
11:35 PM
2 Kudos
No they see the site history.. I can see it when I get a repair order.. But if you unplug the modem everynight. Then no there will not be a site history. It takes 24 hours for a site history to start. Then you can look back up to a year..
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08-14-2020
09:27 PM
1 Kudo
That is why I tried to get them to look at site History. That would show the flucuation.
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08-14-2020
12:15 AM
1 Kudo
Should look at the site history log. If its jumping up and down then it probably is a tree..
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03-03-2020
11:10 PM
1 Kudo
The wifi boosters work great more then doubles your range..
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03-03-2020
12:32 AM
Since you have a HT1100 modem. That means you have a seperate WIFI router.. Check it. If it is a Netgear router more then likely it needs a firmware update.. Login into it and check it out..
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02-29-2020
12:16 AM
2 Kudos
When Damian runs his tests it is the OVT test. When the tech goes out there he runs it from his phone. It tells us what the signal level is. And the average at that exact time in your area. So we now if the signal level is off. No need to go up if you now it is good. Damian needs your speed tests to show if there is a problem. If there is he will launch a investigation.. Right now it is just you saying it isn't right.. It could be your computer causing the issue.. Run the speed tests...
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02-28-2020
09:31 PM
2 Kudos
Bird dog meters do not work on Hughesnet systens for pointing a dish. Superbuddy does make one.. But they are not has acurate has or own meters. The rep can tell from running there tests if the dish is out of alignment.. It is called a OVT. Test And I am sure they have already run that for you.. That is why they need you to do tthese tests..
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11-04-2018
09:00 PM
If you where installed more then 2 years ago. That means you are on Gen 4 not Gen5. So there is no video data saver. So it is sending it in 1080p Or it could be in 2080p. Depending on the movie.. Most cell service send all movies over 480P because the screens are so small.. B
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09-24-2018
12:09 AM
1 Kudo
This is not a do it yourself job.. To many factors involved, I never use direct buriel. Rodents love to chew it. I always put it in PVC. The ground block has to be 3 ghz rated. Then the issue of weather proofing ground block fittings. Then making sure it is properly ground. And more.. What I would do is look for your local Hughesnet dealer.. Call them. See if they will come out..
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09-04-2018
11:28 PM
3 Kudos
Up at the very top it says. HughesNet Support Community Look up the word community. All these people try to do is help.. They don't get paid and they don't have to do it. The moderators have other jobs and can not be on here 24 hours a day. Give them a break.. Give everybody here a break and chill out...
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08-28-2018
10:00 PM
2 Kudos
@C0RR0SIVE It is up to each company and installers what days the want to work and be open.. We don't do sundays.. But some do.. I already work 6 days a week.. I'm to old to do 7
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08-28-2018
07:00 PM
@southernsierra Sorry, I have hooked up Hughesnet to people that have ATT and comcast.. The Hughesnet is the backup to there backup. More people have backup then you would think..LOL I have two at my house.
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08-27-2018
08:15 PM
@Amanda I messaged you about this.. It was not me..
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08-17-2018
08:59 PM
1 Kudo
I'm sorry. He mis spoke. I am a installer for Hughesnet. I have been for over 7 years. I agree. You shouldn't have had to out source to get your system fixed.. One of the mods on here should be able to help you with that. But E17 has no better software then E19.. E19 is the newer of the two satellites.. I can pick and choice which satellite I want to install on based on Line of Sight.. They are booth good satellite and in most cases and areas. They are giving above advertised speeds..
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08-17-2018
12:13 AM
1 Kudo
Um, E19 is the newer of the two satellites and E17 and E19 are giving out about the same speeds in most areas.. Why would you want to go back to E17?
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08-16-2018
12:41 AM
2 Kudos
Just an FYI.. HughesNet engineers are some of the best around. But with satellite. repairs don't happen fast. It is not land based easy stuff to work on.. Has an Installer I have disconnected 7 Viasat/Exede systems in the last two weeks.. They are having major problems on there new satellite. And there old one is way over sold. I never tell any one what to do.. But if I where you.. I'd try and talk to a few people that have Viasat first.. Also go over to Viasat message boards and read how bad it is right now..
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07-30-2018
02:14 AM
2 Kudos
It is next to impossible for the consumer to repoint the dish.. The best way is to have the roofers work around it until the last possible day.. Then ask when roof will be done. Call in and schedule a appointment for replacement.. Unplug the modem then have the roofers carefully take down dish.. Then a tech will come out and reset it. That will be the least amount of down time.. I have heard roofers so many times say they can repoint it. Then try and put it back up.. And then I have to go out and fix there mess.
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06-27-2018
10:03 PM
1 Kudo
@macsociety Not if we get split up into three states...
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