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GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
Solved

Tree in the way?

I have a tree that I think may be affecting my signal, but I'm not sure.  Today my signal strength is all over the place, ranging from the low 60s to the high 90s, and I have clear, blue skies, as do...
Performance
  • KathyVoss's avatar
    KathyVoss
    6 years ago

    Hi Gabe,

     

    After running diagnostics on your account, everything seems to be functioning on our end. There doesn't seem to be an issue with the alignment or the view of the dish. 

     

    Kathy

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
gokartergo24 wrote:

That is why I tried to get them to look at site History.  That would show the flucuation.

Is that something they would have seen in my modem?  The reason I ask is that, although I had it on at the time and I actually plugged it in early this morning for any reps who wanted to run diagnostics, I always unplug my modem at the end of the day, so I don't normally have more than a day's worth of logs at a time.

gokartergo24's avatar
gokartergo24
Tutor
6 years ago

No they see the site history.. I can see it when I get a repair order.. But if you unplug the modem everynight. Then no there will not be a site history. It takes 24 hours for a site history to start. Then you can look back up to a year..