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| Date Last Visited |
01-21-2018
08:16 PM
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01-10-2018
11:10 PM
No thanks to tech support but my system works again. I relocated the dish to where I advised the original installer to place it, I aligned and peaked, reinstalled, reregistered, and rebooted. Has worked perfectly for over 24 hours. It helps to have over 30 years experience in electronics repair and satelitte dish installation.
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01-08-2018
08:53 PM
Dish has been moved to ensure no trees. Signal peaked and results are the same.
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01-02-2018
04:37 PM
You would suggest waiting? How long? I have gone into town to get on line and found that a search shows this exact problem is prevalent with Hughesnet. However no solution is posted. I have no doubt that this is a known problem and it seems that Hughesnet is reluctant to own it. My best guess is that the modem's microprocessor is getting interference with its clock pulses and getting out of step. It randomly falls into place and works great until it loses sync again. If it were mine, and I had the schematics,I would take it to my work bench and look into this theory. However, I don't think it proper for me to do this
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12-30-2017
10:58 PM
Finally got tech support on the phone. Was told problem would be solved by dish realignment, for only $125.00. Seems that there has been some drift in the satellite (apparently that is somehow my fault so I have to pay). I refused the offer. I have installed dishes all the way back to C band so dish alignment is no problem. I got the signal from 86 to 106 and all symptoms are the same as I knew they would be. I am pasting this in as Hughnesnet won't stay up long enought to type this in. Barely enough time to sign in!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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12-24-2017
09:25 PM
Probably can't get this typed before next outage.....Transmit light goes off and system light blinks for three minutes, then both go off for 5 to 20 minutes then all lights light and net is enabled for 5 to 8 minutes. Continuously recycles in this sequence. No help from support email, called in and went through the scripted procedure with rep, was put on hold until my phone connection was lost. About 30 minutes total. (my location has very poor phone service). Dish hasen't moved, pole is standimg upright and all cables have been replaced. Either modem or dish unit is bad. No help from Hughesnet. This has been occuring for weeks, due to my poor phone service I tried to get help via email but was always told to call in, I did and got the above results. System is out now, maybe this will save and send in about 20 minutes.
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12-23-2017
10:40 AM
Does a human ever see emails to support? All I get back is an automated reply. It changes case number and closes the case each time. Says to call support where you will be run through a scripted routine and put on hold to eventually lose the connection. I don't know when I can post this as system went down as I typed.
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