About RiverDog

I never finished using the desktop system. It would get a little less than 2 MB and just quit working. i've waited over 20 minutes and there was no change. I hocked my laptop up and ran 4 tests at 25MB. I averaged from 14.85 to 8.32 MB. this tells me there is something in the desktop not working right. I still think there are other problems, possibly in the modem since I can't access the WIFI area. I could also be alignment. let me see if I can see what's happening on this end and leave the ticket open. Unless i hear from you it will probably be a couple of days or so. Here's a link to my last test results. https://testmy.net/db/yfwWzfbHc    Thank you, ... View more

Just a little more info, I attempted a 12 hour test and it never completed and also wasn't recorded. I had this message on the screen. " Secure Connection Failed" "An error occured during a connection to dallas7.testmy.net" "The page you are trying to view cannot be shown because the authenticity of the received data could not be verified" "Please contact the website owners to inform them of this problem"   Around midnight I started using my tablet and after about 15 minutes I lost all internet.That lasted about 20 minutes than everything was normal. Around 4:30 AM I tried a 25MB test and I checked it at 4:56 and it had completed 1.3MB and was locked up. I startea another 25MB at 5:00AM and received the "Secure Connection Failed" error again with the only difference bet the server was at ny.testmy.net. The computer power settings is set to never shut off (except the monitors) I have done a SFC check with no errors. ... View more

@Liz wrote: Thanks RiverDog. Do you have your testmy.net results URL? That way we can keep track of all your results in one place. Were these run using the 25 MB test file size? If not, here's how to select the 25 MB test file size for your download speed tests.    I'll send you another token, I want to be sure you're using the token data while running a few more speed tests. https://testmy.net/quickstats/RiverDog?type=user_name&q=RiverDog&limit=25    Here's a link to the tests. I just used what testmy.net determined as a size. I will set up another test using 25MB as soon as I sign out. I did install the second token install and will not be using any computer equiptment for hours. Before I retired I was a network admin for many years. I realize things take time and I'm not the only problem that Hughes has. Eventually we will get a solution. My biggest concern is if the Inrernet is down, I can't use my phone. I live in the middle of nowhere (and love it) and have no cell service. I also have extreme health problems and need ambulance service at unexpected times.       ... View more

I appreciate the token Liz but I just checked at 2:24 AM on testmy.net and I show a.3 download and a .3 upload. I am not in FAP status after 2:00 and have 79% bonus left. I also am getting dropped service on my tablet. That just started today.     ... View more

The Archer C7 is my router. I had it connected through a switch. The router is old so it could be defective. I connected my laptop directly to the modem and still got very slow speeds, 2.38 down and .39 up. i then tested with the desktop system, with nothing else connected, and got a .10 down and a .38 up. I will pick up a new router this weekend but won't connect till we can get the problem resolved. I still can't access the WIFI on the modem. Can you retest the modem when you get time and let me know what's going on? Thanks ... View more

No I've been having problems since before March, You can look at the speed tests on your website. If I can add an attachment I'll enclose a PDF. Due to health problems any tech visits would be better in the afternoon. ... View more

I normally never shut it off. we did have a few storms come through last night, possibly that was when you attempted to access the modem. Today is clear and sunny. ... View more

Dish alignment was one of the possible problems or it could be the modem. This has been operational since Jan 2018. I was a network admin for many years, things break... ... View more