Forum Discussion

RiverDog's avatar
RiverDog
Sophomore
4 years ago

Slow Speed

I am having a speed problem. I am getting very slow speeds and have speed tested on testmy.net with an average 0.2 Mbps / 0.4 Mbps. I have i Windows 10 Pro system, 20Gb ram, and am directly connected...
Performance
  • RiverDog's avatar
    RiverDog
    4 years ago

    Good Morning Liz,

    Let's start your day right. After extensive testing I think I have found the problem. I had an older  switch attached that was sending out a lot of interference. I replaced it with a managed Netgear switch and there was a definite speed increase. Enclosed is a link to the test results. https://testmy.net/db/t3RpIsHw8  

     

    I would say to close this ticket as the problem seems to be resolved. I thank you for your time and patience, I worked a help desk in Pittsburgh and I understand how rough a job you have. Thank you so much!!!

Liz's avatar
Liz
Moderator

Ah, hold on, the diagnostics did finally complete. Looks like you're currently under the Fair Access Policy and have been so since June 29. Does that line up with when you noticed the slower speeds?

 

-Liz

RiverDog's avatar
RiverDog
Sophomore
4 years ago
No I've been having problems since before March, You can look at the speed tests on your website. If I can add an attachment I'll enclose a PDF. Due to health problems any tech visits would be better in the afternoon.
  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Thanks.

     

    I'm seeing something connected to the modem called "Archer_C7" with bad device health with high packet loss according to the diagnostics. Is that the computer you're using? Do you have another device to test with the modem or on the network to see if speeds are consistently slower than normal on other devices?

     

    For your convenience I've sent you a complimentary token to apply to troubleshoot while outside of the Fair Access Policy.

     

    -Liz

    • RiverDog's avatar
      RiverDog
      Sophomore
      4 years ago
      The Archer C7 is my router. I had it connected through a switch. The router is old so it could be defective. I connected my laptop directly to the modem and still got very slow speeds, 2.38 down and .39 up. i then tested with the desktop system, with nothing else connected, and got a .10 down and a .38 up. I will pick up a new router this weekend but won't connect till we can get the problem resolved. I still can't access the WIFI on the modem. Can you retest the modem when you get time and let me know what's going on? Thanks
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        4 years ago

        RiverDog 

         

        The reps are on M-F from approximately 9AM to 6PM EST, so it won't be until at least Monday before you hear anything from Liz again.  I mention this just in case you started wondering why you weren't hearing back from her sooner.