Forum Discussion

RiverDog's avatar
RiverDog
Sophomore
4 years ago

Slow Speed

I am having a speed problem. I am getting very slow speeds and have speed tested on testmy.net with an average 0.2 Mbps / 0.4 Mbps. I have i Windows 10 Pro system, 20Gb ram, and am directly connected...
Performance
  • RiverDog's avatar
    RiverDog
    4 years ago

    Good Morning Liz,

    Let's start your day right. After extensive testing I think I have found the problem. I had an older  switch attached that was sending out a lot of interference. I replaced it with a managed Netgear switch and there was a definite speed increase. Enclosed is a link to the test results. https://testmy.net/db/t3RpIsHw8  

     

    I would say to close this ticket as the problem seems to be resolved. I thank you for your time and patience, I worked a help desk in Pittsburgh and I understand how rough a job you have. Thank you so much!!!

Liz's avatar
Liz
Moderator

Thanks.

 

I'm seeing something connected to the modem called "Archer_C7" with bad device health with high packet loss according to the diagnostics. Is that the computer you're using? Do you have another device to test with the modem or on the network to see if speeds are consistently slower than normal on other devices?

 

For your convenience I've sent you a complimentary token to apply to troubleshoot while outside of the Fair Access Policy.

 

-Liz

RiverDog's avatar
RiverDog
Sophomore
4 years ago
The Archer C7 is my router. I had it connected through a switch. The router is old so it could be defective. I connected my laptop directly to the modem and still got very slow speeds, 2.38 down and .39 up. i then tested with the desktop system, with nothing else connected, and got a .10 down and a .38 up. I will pick up a new router this weekend but won't connect till we can get the problem resolved. I still can't access the WIFI on the modem. Can you retest the modem when you get time and let me know what's going on? Thanks
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    RiverDog 

     

    The reps are on M-F from approximately 9AM to 6PM EST, so it won't be until at least Monday before you hear anything from Liz again.  I mention this just in case you started wondering why you weren't hearing back from her sooner.  

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning RiverDog,

     

    Thank you for the additional information. It's slow because you're still subject to the Fair Access Policy. I see you still have the complimentary token I provided. Is that visible on your end? If you log into your account and navigate to MyAccount > Usage, and click Buy Token under the Usage Meter, you should see that there's a token available for you to use to restore regular speeds. 

     

    Until you use a token or wait until the data allowance resets on the 26th, speeds will be reduced. If you can't see the free token, please let me know.

     

    -Liz

     

     

    • RiverDog's avatar
      RiverDog
      Sophomore
      4 years ago

      I appreciate the token Liz but I just checked at 2:24 AM on testmy.net and I show a.3 download and a .3 upload. I am not in FAP status after 2:00 and have 79% bonus left. I also am getting dropped service on my tablet. That just started today.

       

       

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Thanks RiverDog. Do you have your testmy.net results URL? That way we can keep track of all your results in one place. Were these run using the 25 MB test file size? If not, here's how to select the 25 MB test file size for your download speed tests. 

         

        I'll send you another token, I want to be sure you're using the token data while running a few more speed tests.

         

        Your cooperation, patience, and understanding are much appreciated.

         

        Thanks,

        Liz