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About RonInMaine
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| Date Last Visited |
08-26-2020
02:04 PM
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08-26-2020
12:04 PM
1 Kudo
The service person just left. The dish was warped (may have been a result of the violent wind storm 2-3 weeks ago), and it was also aimed right through the electric wire feed coming to the house. He installed a new dish in another location, and satellite signal is now the highest we have seen in 3 years. Service is fast and consistent now. The service tech was very sharp, and communicated in a way I could understand. A great experience ed. Thank you, Liz, for talking me through all of this.
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08-20-2020
02:33 PM
Hi Liz, The new modem arrived yesterday (that was fast!). I set it up last night. It took about an hour to activate and download updates, but after that it began doing just what the old modem was doing. It stays online (with speed decent enough to stream Netflix or youtube) for 5-10 minutes, then goes offline (only bottom 2 lights and power light stay on) for 5-10 minutes. It just does this over and over all day and night. I can take some screenshots of the diagnostics page if you are still unable to access it remotely. Thanks, Ron.
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08-18-2020
11:19 AM
Thank you, Liz. I have now power cycled the modem. It booted up and came back online for 4-5 minutes, but is off again right now (only bottom 2 lights on). It has been on and off like that for the last couple days. It is offline at the moment, but if I give it a few minutes, it will be back online.
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08-18-2020
09:32 AM
Over the last few weeks, service has degraded. When it works, it has worked more poorly than before, sometimes taking several minutes to load a web page and sometimes not loading a page at all. During the last few days, the connection has began shutting off (with only a couple lights on the modem) for 20-30 minutes at a time. Yesterday and today it has been off more than it has been on. It's out again right now, as I write this. The weather has been good -- sunny, except for a short shower this morning. How do I tell if I have a dish alignment issue? Or, If something else is going on? Thanks! Ron.
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