Over the last few weeks, service has degraded. When it works, it has worked more poorly than before, sometimes taking several minutes to load a web page and sometimes not loading a page at all. During the last few days, the connection has began shutting off (with only a couple lights on the modem) for 20-30 minutes at a time. Yesterday and today it has been off more than it has been on. It's out again right now, as I write this. The weather has been good -- sunny, except for a short shower this morning.
How do I tell if I have a dish alignment issue? Or, If something else is going on?
Thanks for posting, I just ran diagnostics on your site and am not able to communicate with the modem. Please powercycle the modem (unplug from the power brick and wait 30 seconds before replugging). Let me know if this brings you back online and has any effect on performance.
Thank you, Liz. I have now power cycled the modem. It booted up and came back online for 4-5 minutes, but is off again right now (only bottom 2 lights on). It has been on and off like that for the last couple days. It is offline at the moment, but if I give it a few minutes, it will be back online.
Hm, that's still odd. Let me send you a modem; you can use the box it comes in to return the old modem. It should arrive soon. Please let me know how the new modem works out for you.
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Over the last few weeks, service has degraded. When it works, it has worked more poorly than before, sometimes taking several minutes to load a web page and sometimes not loading a page at all. During the last few days, the connection has began shutting off (with only a couple lights on the modem) for 20-30 minutes at a time. Yesterday and today it has been off more than it has been on. It's out again right now, as I write this. The weather has been good -- sunny, except for a short shower this morning.
How do I tell if I have a dish alignment issue? Or, If something else is going on?
Thanks!
Ron.
","body@stringLength":"679","rawBody":"
Over the last few weeks, service has degraded. When it works, it has worked more poorly than before, sometimes taking several minutes to load a web page and sometimes not loading a page at all. During the last few days, the connection has began shutting off (with only a couple lights on the modem) for 20-30 minutes at a time. Yesterday and today it has been off more than it has been on. It's out again right now, as I write this. The weather has been good -- sunny, except for a short shower this morning.
How do I tell if I have a dish alignment issue? Or, If something else is going on?
Thanks!
Ron.
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The HN reps on this site can run remote diagnostics on your system to see if anything is amiss. Just hang in there until one of them gets back to you.
The HN reps on this site can run remote diagnostics on your system to see if anything is amiss. Just hang in there until one of them gets back to you.
wrote:
How do I tell if I have a dish alignment issue? Or, If something else is going on?
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Good morning Ron,
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Thanks for posting, I just ran diagnostics on your site and am not able to communicate with the modem. Please powercycle the modem (unplug from the power brick and wait 30 seconds before replugging). Let me know if this brings you back online and has any effect on performance.
Thanks for posting, I just ran diagnostics on your site and am not able to communicate with the modem. Please powercycle the modem (unplug from the power brick and wait 30 seconds before replugging). Let me know if this brings you back online and has any effect on performance.
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\n\n
-Liz
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Thank you, Liz. I have now power cycled the modem. It booted up and came back online for 4-5 minutes, but is off again right now (only bottom 2 lights on). It has been on and off like that for the last couple days. It is offline at the moment, but if I give it a few minutes, it will be back online.
Thank you, Liz. I have now power cycled the modem. It booted up and came back online for 4-5 minutes, but is off again right now (only bottom 2 lights on). It has been on and off like that for the last couple days. It is offline at the moment, but if I give it a few minutes, it will be back online.
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Hm, that's still odd. Let me send you a modem; you can use the box it comes in to return the old modem. It should arrive soon. Please let me know how the new modem works out for you.
Hm, that's still odd. Let me send you a modem; you can use the box it comes in to return the old modem. It should arrive soon. Please let me know how the new modem works out for you.
\n\n
\n\n
-Liz
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The service person just left. The dish was warped (may have been a result of the violent wind storm 2-3 weeks ago), and it was also aimed right through the electric wire feed coming to the house. He installed a new dish in another location, and satellite signal is now the highest we have seen in 3 years. Service is fast and consistent now.
The service tech was very sharp, and communicated in a way I could understand. A great experience ed.
Thank you, Liz, for talking me through all of this.
The service person just left. The dish was warped (may have been a result of the violent wind storm 2-3 weeks ago), and it was also aimed right through the electric wire feed coming to the house. He installed a new dish in another location, and satellite signal is now the highest we have seen in 3 years. Service is fast and consistent now.
The service tech was very sharp, and communicated in a way I could understand. A great experience ed.
Thank you, Liz, for talking me through all of this.
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