About David_78933

Thanks, Damian.  Have you in fact re-associated our system?   For the past week our system has continued to operate at an impaired level of performance.  RTT errors have occurred a few times this past week, but have not been as persistent as in the previous several weeks.  The RTT errors went away on their own or after a modem reboot in each case.  There has also been a periodic uplink error noted in the diagnostics.  No state codes have been noted.   Download speeds and latency have generally been normal, but upload speeds have remained slow, with most in the 0.35-0.6 Mbps range.  Pings are generally in the 600-1500 ms range, but with a regular ping in the 2500-6500 ms range during each test.  Internet usage is generally functional, but very slow.  Some pages time out before connecting and loading.   So there is clearly still something not working properly.  I vote for advanced tech support getting involved.   ... View more

Day 21 Update:  Red Xs returned overnight, but stopped showing up this morning.  Performance continues to be very minimal.  I downloaded a 750 Mb file this morning, and it took 5-hours.  In the past it would have taken up to an hour.  Certainly far below past performance and below what I am paying for with a Gen5 plan. ... View more

Thanks GabeU.    I don't believe it is a dish issue, as the signal strength stays in the 110 range continuously.  The dish is mounted on a steel pole, and is attached firmly.  A Hughes tech replaced  the radio less than a year ago, and checked bolt tensions at that time. ... View more

Day 20 Update:  The system worked through the week, but this afternoon it stopped communicating and the red Xs on the RTT line came back.  I rebooted the modem twice, with no impact either time.  Then I power cycled the modem, again with no impact.  I then power cycled the modem again and it started working again, at least for now, with the red Xs gone.   There have been no state codes indicated whenever the system stops working - only the RTT error Xs. ... View more

Day 15 Update:  After 24 hours of red Xs on the RTT line of diagnostics, I rebooted the Hughes modem again first thing this morning and I have experienced slightly better performance in the six hours since then.  Following is test data from TestMyNet.   Latency:  Generally 900 to 1600 ms, with a couple of outliers at 6000 ms. Upload:  0.08 to 0.19 Mbps  (Still 93% degradation from past normal of 1.75-2.0 Mbps). Download:  2.5 to 5.5 Mbps, with one outlier at 23.4 Mbps.   RTT problems:  None indicated in HughesNet diagnostics since reboot. State Codes / Other Problems:  None indicated in the past six hours. Browsing performance:  Most websites open fairly quickly via LAN connection, but still difficult to get some sites to open via WiFi.   ... View more

Thanks, Gabe. ... View more

While my download speeds are lower than normal this week (based on TestMyNet), my upload speeds and latency are just really, really bad.  Prior to this period of poor performance, average upload test results have been 1.75-2.0 Mbps, but this week it is consistently in the range of 0.04-0.06 Mbps (97% slower than normal).  Upload tests are averaging 3-8 Mbps, with one test anomaly at a "normal" 25 Mbps.    Latency measured today has averaged 1800-6300 ms, which has been pretty consistent for the past 10 days since performance went south.  Previously it normally tested at 600-1300 ms.   Yet the system status shows no problems or state codes, other than a solid row of red Xs for RTT.   Browsing via wired LAN works most of the time, albeit at a painfully slow pace - complex web pages take 45-90 seconds to open, or freeze and fail to open.  Opening a simple Google search page takes 30-45 seconds.  Browsing via WiFi is more difficult, as the built-in 2.4 GHz WiFi drops out periodically, and our Eero system is out most of the time.   Rebooting the modem helped to improve things for a while last week, but no longer.   Can I get a service tech to come test the system on-site? ... View more

This issue started about 10 days ago, and continues to get worse as time progresses.  I did reboot the modem this past Tuesday, which temporarily got rid of all of the red Xs on the RTT line of the diagnostics page and allowed us good access to the internet for a day or two. But when I rebooted again this afternoon, I saw no real improvement.   There have been no state codes indicated - just RTT errors on the diagnostics page, which apparently doesn't produce a state code but does totally disrupt performance.  I have been using Hughes satellite internet since DirecPC days, and this is an issue I have not seen before.  I also understand latency quite well after that long time as a user.  The current issue is way beyond latency, as indicated by the measured 6-sec ping time in my initial post.  My Eero WiFi router won't stay connected, and the WiFi built into the Hughes router is only marginally better.  Most attempts to open a web page result in time-out failures.  Use of a LAN connection is marginally more successful than WiFi, but not anywhere near normal.   Following are screen shots of relevant pages from this afternoon.  These are consistent with what I have been experiencing for the past 10 days.     ... View more

Thanks, Damian.  I checked the radar and it was in fact raining in Missoula last Tuesday.  But the RTT problems have continued intermittently since then.  Today Missoula is clear and I am having continuous RTT problems.  Measured latency is 6 seconds.  As one would guess, nothing much is working well with regard to internet access.  So what else can cause RTT to increase like this? ... View more

I have found that working with the HughesNet moderators in Community Support is much more likely to get real results than telephone calls to their call center. I tried calling them for the first few years, but that's always a very frustrating experience.   So I agree with Maratsade's comment. ... View more

Hi, Remy.   There are no specific websites that are problematic.  Randomly during the day a web page will fail to open, and a msg will pop up that says there is no internet access or the website can't be found.  It just happened now, as I was trying to open this thread.  Typically, when I refresh the page it opens normally, but not always.  This issue happens less than 10% of the time.   Other times a page will open without the graphics - just text and text placeholders for the graphics.  Again, this happens maybe 10% of the time.   With Outlook, some emails we attempt to send do not go anywhere.  And some incoming emails don't come through to us.  That happens even with emails that are sent between my wife's Hughes email address and mine.  I have received notifications from several companies that I do business with that their emails did not go through to me.   All of these issues occur on multiple Apple IOS devices with the Safari browser and Apple mail, as well as on multiple Windows PCs running Win 10 with Firefox web browser and Outlook email.  The issues occur on ethernet connections as well as Wifi connections.   And again, this all started in late March or early April. ... View more

The Tech came last Saturday evening and adjusted the dish alignment slightly.  That increased my signal strength from 96 to 106, which improved system operating speed by a little bit, but did not resolve the connectivity issues.  Still having trouble connecting to random websites, getting Outlook to work properly, and downloading large update files without errors. ... View more

Thanks, Remy.  Hopefully the tech will be able to find something that fixes the problem.   There weren't any changes to the dish mount or alignment in April.  I did remount the dish in mid-December, in order to fit new & larger roof gutters in behind the support pole, but that was well before the issues started.   I will get back with you after the tech is here to provide feedback.   ... View more

Hi, Remy. It started in late March of early April, as best I recall.  But it's been a gradual process, so hard to define for certain. ... View more

Thanks for your reply, maratsade.   We have a combination of WiFi and ethernet connected devices, and I haven't seen a big difference between them in this regard. ... View more