About David_78933

Update Sep. 5: The first several days of experience has been just OK. Browsing works, but definitely slower than before my modem failed a couple of weeks ago. Email has worked. But today we are not able to connect to the Hughesnet servers to send or receive email since early this morning. That is true on all of our devices - wired and wireless. Email had been working before today. Download speeds on Testmynet are in the 1-7 Mbps range, which is well below average over past few months. Not sure if the mail problem is due to general bandwidth issues, Hughes mail server issues, or other. ... View more

I received a call from Tier 4 Support, and called them back this afternoon. They walked me through installation and reconfiguration of the new modem for my dish aimed at Echo 17. We'll see how this works for a few days, and then I will post again with an update. ... View more

Apparently I spoke too soon. One morning of good performance does not equate to success, in this case. The "new" modem you sent did solve the transmit / uplink problem, but now I have a download problem. Speed tests today have been all over the place, with download speed tests from a high of 32.7 Mbps to a low of 0.78 Mbps. Middle variance has been in the 100-165% range for many of the download tests. My average download speed for today has been 14.6 Mbps. Outlook email is only working intermittently. Browsing is very slow at times, and normal at other times. I did call a few days back and talk with a telephone tech support person in southeast Asia (Case No. 131888230). He agreed there is a problem and referred the issue to a higher level tech support group. They were supposed to call me back within 24 hours, but I didn't receive a call. Someone sent me another modem -- don't know who or why. But that modem is set up for Echo 19, and my dish is aimed at Echo 17, so it's of no use to me. Again, no instructions or guidance to go with that modem. Help! ... View more

I did call on Thursday and switch to a Gen5 plan, primarily to get a larger bandwidth allotment. By Friday morning everything was back to working as it should. Good speeds, no error codes, and all Apps working well. Magic? Thanks, Remy. ... View more

Multiple error codes and outages this evening with the new modem. 12.8.2 and 12.4.1 and 11.3.1 and 30.1.1 with corresponding service outages. No weather issues here. ... View more

I did install the new modem about two hours ago. No error codes since install completed. Packet loss has gone to 0% with the new modem, which is a good sign. And email is working somewhat more normally. So basic functionality is definitely improved. But speeds up & down are routinely horrible, currently averaging 1.1 Mbps up and 3.5 Mbps down. That may be at least partially the result of heavy usage mid-day in the time of COVID, but it's sure not close to advertised speeds of 3 & 25 Mbps. I will test again this evening to see what I get. ... View more

Remy, overnight last night my system resumed "normal" operation. There have been no system state codes today. Upload speeds are consistently in the 1.8-2.2 Mbps range, with an occasional one at 0.2. My question -- Should I go ahead and replace the modem now (due here today, per UPS), or wait until it acts up again so I can be sure the modem is in fact the real issue? ... View more

Thanks, Remy. ... View more

Thanks, Remy! Any idea how long the new modem will take to get here? And will there be instructions with the new modem, or is plug & play? ... View more

Here's a Monday morning update on my situation. The transmit / uplink problem has continued unchanged all weekend, and the State Code Monitor shows it out of commission about as much as it is working. Email only sends and receives sporadically. No change from daytime to night time. Line of sight to the satellite is clear, and the receive signal strength remains strong. I power cycled the modem on Sunday morning, rather than rebooting from the App. That had no impact on performance. The modem AC adapter is plugged into a UPS, with a steady 121-123V output. I tagged my initial post for Amanda, who had helped me last time I had an issue in 2018, but it doesn't appear that she hasn't been active for Tech Support since last year. Hopefully someone else will address my post if that's true. ... View more

Satellite Name EchoStar-17-NAD Gateway ID 9 Beam ID 52 ... View more

My modem and radio were both replaced two years ago. I would hope those major components would last more than two years, but...? It's definitely hot here in Texas this week, but it gets this hot every summer. ... View more

Thanks. I should have mentioned that there is no weather in Wyoming at the gateway, either. ... View more

The software changes that were made appear to have improved system performance for now.   Thanks, Amanda. ... View more

@Amanda,   My system worked well for a few days after the weather warmed up, but another cool front came in yesterday and my transmit / uplink functionality has substantially deteriorated again.  The transmit problems appear to occur whenever our ambient temperature drops below about 50 deg F, which occurs quite often in the winter.   Have you had any luck in locating a replacement radio, per your previous post last week? ... View more

Since I rebooted the modem a couple of hours ago, the transmit state code has persisted over 80% of the time, so the problem is becoming worse, and very quickly.  I do hope you're able to locate a radio in stock near me. ... View more

Thanks for the quick reply, Amanda. ... View more