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About MadAsHeck
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02-18-2019
11:08 AM
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07-05-2018
02:46 AM
GabeU, you can't honestly say to any customer that there is a solution for curing the Invalid ID Credentials problems. It occurs every month, no matter what. You can be hostile all you want, take it personal,etc, but the fact remains that every "solution" offered doesn't work. So get off your self righteous high horse and address the problem. Just because you say we didn't follow procedure doesn't make it true. You are attacking the messenger, but ignoring the problem. Invalid ID credentials status is a constant occurence every month. You know that; if you say otherwise you are lying, or worse, purposely spreading negativity and false information. We have called the offshore call center staffed with people incapable of speaking understandable English, suffered through the Dog And Pony Show, re-set all the information needed to solve the Invalid ID Credentials problem, only to have it re-occur the very next month. Time and time again. Go read the customer complaints regarding this matter, evaluate how long it has been this way by reading said complaints, and then reply with a straight face that there is a solution that lasts for longer than one month. We would love it if were true, would brag on good 'ol GabeU,customer service,etc if it were true. But it's not. Cuz buddy, we have more to do than spend time resetting all the info every month via an offshore call just to log in and use the services that are offered but yet never accessable due to...Invalid ID Credentials. Sad thing, your reply is exhibit one for the exact thing we were complaining about. Who are you anyway? A paid troll? Anyway,Good Buddy, we have learned to not expect the truth or an honest reply from any of you, and admit all dialogue with you is useless. Thanks for exposing the hateful attitude and non-answers so commonly displayed by your ilk. Touche'...thanks for nothing. No need to reply, all interest in finding a solutions is long gone.
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07-04-2018
07:11 PM
It's been over a year since the 1st time we had to go through the routine of adding all the required info just to sign in, only to find that HughesNet is incapable/unwilling to fix the problem, regarding Invalid ID Credentials.The moderators have told the same story month after month;nothing has changed. Either they are bots or pathological liars. Call center employees say one thing,do another. One thing is fact, HughesNet does not care about customers,employees will lie repeatedly, and the problem is never fixed. Just for cheap intertainment, we decided to login and see if anything has changed. It hasn't. Just saying, and if you don't believe us...read the response to this post. It will be the same as it ever was, same as it ever was, same as it ever was..... Just for fun, we take screen shots and share them with anyone that is considering using HughNet as an internet provider. All potential users, except one, have decided against using HughesNet. The one that did choose HughesNet changed to a different provider as soon as they could. Ain't life grand in HughesLand!
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02-23-2018
05:41 PM
1 Kudo
Hilarious. HughesNet has to have someone troll the Help Community to tell the customer to go to ANOTHER,DIFFERENT place to post their problems. Any other company would just take care of the customer,,,right then and there! Here at MyHughesNet, it is always complicated. Always, no matter what.
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02-23-2018
05:16 PM
Liz, Thank you for repeating the same reply we always get! I feel SO much better. Not.
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02-23-2018
05:09 PM
Every month,same old routine. I go to check my bill,look at my account, etc., and I find we are back to NO ID Credentials. I am forced to spend an hour with unpleasant,frustrated techs that soon have me feeling unpleasant,frustrated. This will be the 4th time in as many months. As a long time legacy customer, we are reaching a turning point. I can get better service and more GB of data by just using a hot spot or using a tablet. I sure will not have to BEG HughesNet to rudely run me through the registration process ONE MORE ^%$##$ Time. C'mon, Hughes. Give us a reason to keep taking the abuse.
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02-23-2018
04:58 PM
We have the same problem EVERY month. We spend a frustrating hour with someone I can rarely understand doing the same thing as we did LAST month. Last month the tech got mad at me because my laptop was slow...I replied yes, it is Hughes net!.. I have no control over the level of service from HughesNet! There is no reason for a long-time legacy customer to be treated like that, month after month.
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