Forum Discussion

MadAsHeck's avatar
MadAsHeck
Freshman
7 years ago

Monthly Dog and Pony Show Performance By Moderators Regarding Invalid ID Credentials

It's been over a year since the 1st time we had to go through the routine of adding all the required info just to sign in, only to find that HughesNet is incapable/unwilling to fix the problem, regarding Invalid ID Credentials.The moderators have told the same story month after month;nothing has changed. Either they are bots or pathological liars. Call center employees say one thing,do another. 

One thing is fact, HughesNet does not care about customers,employees will lie repeatedly, and the problem is never fixed.

Just for cheap intertainment, we decided to login and see if anything has changed.

It hasn't. 

Just saying, and if you don't believe us...read the response to this post. It will be the same as it ever was, same as it ever was, same as it ever was.....

Just for fun, we take screen shots and share them with anyone that is considering using HughNet as an internet provider. All potential users, except one, have decided against using HughesNet. The one that did choose HughesNet changed to a different provider as soon as they could.

Ain't life grand in HughesLand!

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    MadAsHeck

     

    And do be sure to show these alleged potential users how you not only spammed on three threads on 2/23/2018, but were also offered help on all three and never responded.

     

    As the old saying goes, "You can't help someone who won't help themselves", which fits you to a tee, as when that help was offered you never bothered to take it.  

     

     

    • MadAsHeck's avatar
      MadAsHeck
      Freshman
      7 years ago

      GabeU, you can't honestly say to any customer that there is a solution for curing the Invalid ID Credentials problems. It occurs every month, no matter what. You can be hostile all you want, take it personal,etc, but the fact remains that every "solution" offered doesn't work. So get off your self righteous high horse and address the problem. Just because you say we didn't follow procedure doesn't make it true. You are attacking the messenger, but ignoring the problem. Invalid ID credentials status  is a constant occurence every month. You know that; if you say otherwise you are lying, or worse, purposely spreading negativity and false information. We have called the offshore call center staffed with people incapable of speaking understandable English, suffered through the Dog And Pony Show, re-set all the information needed to solve the Invalid ID Credentials problem, only to have it re-occur the very next month. Time and time again. Go read the customer complaints regarding this matter, evaluate how long it has been this way by reading said complaints, and then reply with a straight face that there is a solution that lasts for longer than one month. We would love it if were true, would brag on good 'ol GabeU,customer service,etc if it were true. But it's not. Cuz buddy, we have more to do than spend time resetting all the info every month via an offshore call just to log in and use the services that are offered but yet never accessable due to...Invalid ID Credentials. Sad thing, your reply is exhibit one for the exact thing we were complaining about. Who are you anyway? A paid troll? Anyway,Good Buddy, we have learned to not expect the truth or an honest reply from any of you, and admit all dialogue with you is useless. Thanks for exposing the hateful attitude and non-answers so commonly displayed by your ilk. Touche'...thanks for nothing. No need to reply, all interest in finding a solutions is long gone. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago
    All your posts so far have been angry and unproductive. Do you want to work through your issues and fix them, or is pointless complaining enough for you?