Forum Discussion

MadAsHeck's avatar
MadAsHeck
Freshman
7 years ago

Why am I having to Re-Register my account EVERY month just to read my bill,use services I pay for?

Every month,same old routine. I go to check my bill,look at my account, etc., and I find we are back to NO ID Credentials.

I am forced to spend an hour with unpleasant,frustrated techs that soon have me feeling unpleasant,frustrated. This will be the 4th time in as many months. As a long time legacy customer, we are reaching a turning point. I can get better service and more GB of data by just using a hot spot or using a tablet. I sure will not have to BEG HughesNet to rudely run me through the registration process ONE MORE ^%$##$ Time.

C'mon, Hughes. Give us a reason to keep taking the abuse.

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi MadAsHeck,

     

      I'm glad you found the community, thank you for posting. We understand and share your frustration, I apologize that we have not gotten a permanent fix yet. We've escalated this to the engineers and upper management and are monitoring the progress with this issue. We'll post back once we have any news to share.

     

     

      Your patience and understanding are much appreciated.

     

     

    • MadAsHeck's avatar
      MadAsHeck
      Freshman
      7 years ago

      Liz,

      Thank you for repeating the same reply we always get! I feel SO much better. Not.

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Good morning MadAsHeck,

     

    Please private message me the email address on which you are seeing the OID message.

     

      Your cooperation, patience, and understanding are much appreciated.

     

     

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Hi MadAsHeck,

       

      I never received the requested info from you to help address you concerns and it's been a week so I'll go ahead and close this thread. Feel free to drop by again if you would like assistance.