You guys can't even get your story straight! First you guys said it was due to not receiving a payment, my bank statement says othewise. Now you are saying it is a fraud claim. None of it makes sense, I have used the same card for months and there has been no issue and now it is a fraud claim over an invalid card yet a payment was made and no balance due on the account. Get your story straight! Now since it is in fraud, I have to wait atleast 3-5 business days to even receive a call from the "fraud department that you have no contact info for" to even even begin to get our account unlocked. Here is what I am going to do. 1. I plan on terminating services, but I will refuse to pay the fee for services you have failed to provide. 2. I will be taking all of my documentation to court.
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March 1, 2018-my account was billed a ridiculous amount. (has been steadily increasing each month since we started service). Today, our internet was cut off. Attempted to call, customer service representative refused to help, refused to allow me to speak with a supervisor and then proceeded to hang up on me. Called again, this time the individual first said that the card was invalid and payment wasn't received. Lies. The payment shows up on bank statement. Then they said that the account has been locked due to fraud and the card was removed from the account. Lies, because again the payment went through. So they have requested my bank statement (how is this even legal) which has been sent to firstname.lastname@example.org. Called back, they said it takes two days to open an email and restore service. This is theft, account has been "locked" for no apparent reason as I paid an enormous amount. I am not impressed, my wife is a student and is not able to complete coursework. If this is not handled quickly I will have no issues taking this to court, I have all the informaiton I need from bank statements and an account saying no payment is due.
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